Home Services reviews in Brunswick, Ohio

This was our first TruGreen appointment. Jason, the technician, walked the property with me and explained what he was going to do and what we should expect. Very nice person. I would give him a bonus for his customer service and attention to detail.

Can NOT reach local office only their 800 representatives most of which appear to be in the carribean Islands and by tone of voice don't really care to be at their jobs. When asked to connect to local office they can't. Best they can do is take a message and escalate it to local office but you have to give reason on why office should call you. If local office deems your message is worth their time to call you they will. Lol. Furthermore received a survey asking why I was disappointed on how phone call went with 800 number obvious they do record and take note. Took survey and let them know about all my disappointments. Figure I would hear something. Lol. Nothing.

I believe their technician left my gate open and my dog escaped. Obviously not worth a call back!!! Tried a few times now.

Always trying to upsell after each service call. Never fails get call claiming technician who was at property saw this or that and I should sign up for this control or that control for $$$. Funny thing is when I've occasionally talked to technician previous years never brings up all the issues these phone calls I get claim I have!!!!

If I don't get phone call this time will most likely cancel service.

***Did get 2 phone calls. Both representatives stated their phone system is awful and wish customers could call local office and not be automatically connected to call centers.
Neither representative was from my local office but seemed concerned. They did ask if would edit my review. I have and upped from 1 star to 3 stars. I could go on things that went wrong with representative, but I won't. I'm still on the fence about staying with their service. Suggestion to you, definitely look at all the different companies available in your area before you chose.

Service technician came to the door to let us know he was here for core lawn service. He was polite and efficient.

My front yard and back yard have come alive. The grass looks healthy and I love the forest green color. Kenneth is very professional and he had answered all my questions. I am very happy with this company and I’ve recommend it to my friends. Ok

Nick was wonderful! Very friendly, explained what he was doing, how long to keep my dogs off the lawn and offered to have me let them out first before he did the backyard-very thoughtful! He also let me know a predator bird had gotten a bird in my yard so I was prepared when I saw it. I expressed my thanks because my daughter is extremely sensitive to animal death. He then let me know afterwards that the bird and feathers were gone so my daughter wouldn’t even know.
Excellent service!

I was disappointed that I had no opportunity to speak with Travis. I heard no door knock with door wide open.Please ring door bell.
Call me. Grass is alternately gree then brown( in rows). What is this?

If you have a 12 inch border around building to safely mow grass, they won't spray. If you have bushes they won't spray within 3 feet of flower bed. If you have mulch or stones for ease of mowing, clearly not a plant free. They will not spay within three feet. They said they won't do plant beds. They didn't tell me they decide where one is located a 7 inch area around my mailbox pos

TrueGreen is the only way to go. I used multiple different companies over the years and nothing beats TrueGreen's service. Even when issues or mistakes happen, the people at TrueGreen go the extra mile to make things right. My example is with the Service Manager Terry at Brunswick. I had over-seeding done earlier in the spring and one of the TrueGreen techs did not recognize it and applied pre-emergent which seize the growth of weed but also the new grass seed that was planted. This was a scheduling issue that could have been avoid so I was a bit frustrated but Terry was out that same day and went above and beyond to make things right and correct the issue with a plan for the season. Could not be happier and HUGE A+ for Terry. Really appreciate all his efforts and I could not be more happy with my lawn and service provided.

Troy and his partner did a very good job. The aeration and seeding looks good and should help improve my Front Lawn! Thanks

They show up at my house and barely spend any time or cover the yard completely. I call and no one answers. I’ve tried six times to have someone address the fact that I have more weeds than I ever have in the past. The mobile app is not helpful either. My yard is covered in weeds, yet they have no problem charging my card immediately.

It is nice that they service my lawn and I'm not home.
Only issue is when I have a problem, no contact from supervisor, just a txt saying there going to service lawn again. NO EXPLANATION OR INFORMATION ON PROBLEM. LEFT IN THE DARK

TruGreen has been a good team to work with. They not inexpensive but they are thorough and conscious of their work. I recommend them for lawn maintenance.

The service team is professional and thorough. We have had questions prior to, and during, the service, and the TruGreen Team is always great and knowledgeable in answering questions, and suggesting any recommendations. No persistent upselling either. Just had service started a couple of months ago. Awaiting results. Thank you!!

The was very empathy with my concerns of dying lawn. Agreed that an application had not been applied properly. Offered a solution and followed through with company before next service this week. He was polite, clean, shook my hand and asked my name. Made me feel comfortable with my complaint.

Paid almost $800. My lawn looks like hot garbage. Asked why they used liquid vs granular products and they said they used granular yet every time I saw them apply product, it was liquid and a day before it rained. Manager was supposed to come out and look a the lawn but never did. Never got a notification of appointment so had personal items on the lawn that would have been used if.properly notified of time of arrival. Very dissatisfied. Guy talked to me like I’m an idiot not knowing that my partner works in the industry and I’m more aware of lawn main Then he is.

Definition of "fool me once"

Recently moved to the area and previous owner forgot to cancel service with them. Figured i would hire them since the lawn looked amazing when i got the house. Slowly as the service went on the lawn started to degrade in quality. I quickly realized it was not working out and canceled service.

I then received a phone call a few months later from them asking for another go and a bunch deals and promotions to get me back. I laid out what was needed to be done and what was expected and they agreed and gave their word. The moment they got my money again that all went out the window it seems. Day 1 of service and not a single thing agreed to happened.

I contacted customer support and voiced my complaint and they said they would call back immediately. Never received a call just more empty words.

Do yourselves a favor and shop locally for lawn care or do it yourself. You will save money and deal with people who actually care. Making sure my neighbors are also aware of alternatives to this company now also.

Matt was so great! He provided us with a very prompt estimate (same day!) and quick service. He did a very thorough job with our storm clean up and tree removal, even leaf blowing the spots where there was saw dust left. We will definitely be repeat customers for any future needs!

Excellent service! Fast and efficient! Highly recommended!

Eagle Valley did a great job 😊! Very professional and made sure areas were safe !

HIRE EAGLE VALLEY! Matthew did a GREAT job! He's a very hard worker and gets the job done right! You can count on EAGLE VALLEY!!!

Very professional, and easy to work with!
He did a perfect job, even above our expectations. Left a very clean stump removal. Would highly recommend!!!