Reviews of local pros in Canton, Ohio

The repair was easy, an done right, but the parts were here 22 days before the repair was done. Sears will never do any work for me again!

Explained everything clearly and was a likable worker.

Anthony was quick to discover the problem and fixed it right away. He was professional and courteous.

Joe was polite, careful with the option of covering his shoes, focused on the task at hand, and deliberate in his description of the problems with the refrigerator.

Did not fix the issue. We were told we needed a new pump. We sent over $600 dollars on this repair. The repair person apparently did not check to see if it actually fixed the problem and we are still receiving the same error. Message. We need this made right!!!

Service tech was great but service to get the repair scheduled and completed was way below zero.

Joseph was kind ,knowledgeable, and very good at his job he made sure everything was working before he left. I hope next time I have a problem he’s the one that comes back. Thank you.

The repairman really knew his stuff. He was very nice and cordial.

Marcus had my washer repaired in under an hour. Very efficient and professional.

Took a few visits to get it fixed. But it’s working fine now

Marcus was very nice and prompt the dryer is not fixed it is squeaking now!

Todd F is a great tech. I give him a 5+. Waiting from8-5 on tech should be different. Some people cannot afford to take off work all day waiting on a tech to come out.

Marcus was on time and completed his work in a professional manner. We appreciate Sears' approach to getting our problem resolved.

Joseph did an excellent job. However, your customer service was terrible. It took you a month to finally repair the refrigerator. The installation time was fifteen minutes, but the quote was $170!!! Thank God it was covered by the warranty

When scheduling you are given the choice of a 4 hour window in which a tech will come out to your house. My appointment was rescheduled two days in a row after I took off time from work to be home to wait for the tech. The tech finally showed up on the third day. He turned on my dryer for less then 2 minutes. Opened the door and scanned the barcode with the serial number. Then told me a part was broke and it would cost me $700 for the repair. He never took anything apart or looked at the back of the dryer to give him any indications of what was broke. I googled how much the part would be to buy outright and was quoted around $75. The tech as at my house less than 5 minutes in and out. I was very dissatisfied with Sears for this service and will not be using them in the future again!

Repair guy was great but sears warranty service is AWFUL. 7 reschedules before it was fixed and AI is the closest you get to a human.

I'm not sure if a 2-star rating is fair, but this was my experience.
I called for a low oven temperature issue. The oven was already set to 350 to replicate the problem of low oven temperature. He was on his phone to get assistance with possible causes and did nothing with the oven. He went to his car for 15 or so minutes and came back in wanting a signature for a repair of $1400. I asked how he came to that conclusion, and it was based on my observations. I have an LG oven, so I don't know if there are diagnostics that could've been run on the unit. I can buy a new oven for that price, so I declined the repair. The experience was lackluster. I'm sure the repairman is good at his job, but I'll likely not call Sears Appliance Repair in the future.

The technician was efficient, professional, polite, and very helpful. Thank you for wonderful service!

The technician was great. The company (Sears) was terrible to work with. No communication, no updates, appointments cancelled at the last minute, and you will NEVER be able to speak with a live person. This had gone on for almost a month to repair my microwave.

Service tech was nice but my oven is still broken

The repairman was very professional, diagnosed the issue, ordered the required part, and came back and fixed the issue fast.