Reviews of local pros in Canton, Ohio

Very personable men !! Worked fast and efficiently, we really appreciate you both. Merry Christmas

Sears home service is the only repair service I will use. John is a great technician and always glad to see that he is the one to help me.

Todd was professional, knowledgeable, and efficient. He fixed my dryer within an hour with minimal fees. Thank you!

Our service guy, Todd, came out twice, the first time he replaced the pump, that wasn’t the problem. The second time he came and replaced the motherboard, the lid lock, and the hardware. And assured us that the washing machine was functional when he left. I went to do a load today, and the machine turns on, but won’t start a cycle

Techs were nice. However, took 4 trips to fix the issue. All Seats gives you is, 'Will be there between 8:00 a.m. to 5:00 p.m.'. then the day of repair, you get a message 30 to 60 minutes before they show up. Four trips above, plus a video conference THEY scheduled, BUT THEN RESCHEDULED for another day AT THE EXACT TIME THE CALL WAS SCHEDULED FOR. What all that means is 5 days set aside waiting for them to come. I don't put that on the techs. I call out the company for completely inadequate scheduling that I have to sit around all day waiting. And if you think you're going to call somebody to address this issue, guess again. They make it next to impossible to contact anybody in person. And, it's not even that easy to schedule the service call to begin with.

Sears came out to replace a large part that had frozen over in the refrigerator. We were told to unplug the fridge for 2 days to allow it to thaw. The part got replaced. The repairman dried up a bit of water where the crisper drawers normally are, plugged in the fridge & left. He never told me there should be more water nor where this water would drain to. We then started noticing an odor coming from the fridge, although it was empty. Finally, thru blind luck, I discovered standing, dirty water under the center drawer in a separate part of the refrigerator! The repairman works on refrigerators, not us. I don’t expect him to have cleaned it up, but he should have shown me where the water drained to & how to access it.

I’m only halfway through my repair and I’m not happy at all. I was told my dryer needed the heating element replaced. I paid 600 for the repair and it was schedule for tomorrow. One week from the initial service. My dryer was torn apart and left in pieces. So I couldn’t even use it for air dry. Today, I get an email that my service is rescheduled for another week out. Apparently the part that Amazon next day delivers hasn’t even shipped yet. SMH I tried to call to speak with a human to find out why. Why can’t sears get this part in and i just get AI assistance and told no live agents are available. No offer to place me on hold, which means they have no one to handle these things. No actual customer support. So I gave them my money and I am left without a dryer for two weeks now. What happened to next day service they advertise. It’s not like my dryer is that old and parts are unavailable. It’s less than 6 years old.

Our Refrigerator is a Kenmore and is 26 years old. It's still like new. We needed a part to replace a water valve to regulate the water that goes to the ice maker. The repairman fixed it in 10 minutes. Great job and friendly technician.

When I called Sears, I was able to get an appointment the very next day. The repairman was very friendly, knowledgeable and professional. He explained everything to my satisfaction. Our dryer is 15 years old so with the cost of the repairs, we decided to replace it with a new one. I would definitely recommend your services.

Very professional! I recieved a text with a picture of the repairman that was to arrive. Then he also called me with his time of arrival which was nice since I have dogs to put out if the way. His uniform wss presentable and clean. He diagnose the problem and had the parts on the truck so there was no delay. Hr thoroughly cleaned out the dryer before making his repairs. I will definitely be using them for any other appliance issues in the future.

Very fast, very professional! They called to let me know they had an opening 2 days prior to my scheduled appointment time and had my oven back up and running sooner than I expected. I will use them for my future appliance repair needs.

Easiest transaction I've ever experienced. The online appointment process was very easy and convenient. The best of all is they were able to work me in a day earlier than my scheduled appointment. The technician was not only knowledgeable but also pleasant and funny. A1, A+ service company. It's horrible to have to deal with breakdowns, but I will not hesitate to call Mr. Appliance again, hopefully a long, long time from now. I will recommend to friends. Thank you.

Mr. Appliance has been to my home a 'couple' times and every time they have been on time, friendly and professional. They have been able to do some repairs vs us having to replace appliances and are very reasonable in their pricing. Definitely recommend.

Refrigerator evaporator fan went out. Kurt did a great job with replacing and Kelly, receptionist was very helpful and understanding with timing to replace around holidays. Will call again for any replacement needs.

This company was great. They were here the same day I called, ordered part, & fixed in two days. The repair man, Kurt, was very nice explained what he would do & was in & out so fast I almost forgot he was here. I would recommend Mr. Appliance to anyone who needs their services.

I tried calling but they either closed at 2 or dont use the phone service anymore

Mr Appliance was call d because our ice maker quit working, the technician,Tom came out and determined that it was due to stripped gears, the ordered the parts and did a good job replacing it this was on March 11, 2025

I was very happy with my repair service. They had a cancellation and were able to fit me in and the part I needed happened to be on the truck as well. The repair cost way less than I was expecting. I couldn’t be more happy with the whole experience!

Great company to deal with. From start to finish we knew we were their top priority. The technician did a great job of cleaning and diagnosing our appliance. The cost for the house call was reasonable as well. Friendly, prompt and knowledgeable. Definitely worth 5 stars.

Had a very good experience. Came on time, and kept me informed on when tech was arriving. Thank you for a job well done

Made the "repair" and got the fridge going for me...but $325 to thaw a frozen drain (no parts needed at all) seemed extremely and unreasonably high to me. Took an hour and a half. I honestly felt taken advantage of.