Home Services reviews in Cincinnati, Ohio

We recently had Must Lawn & Landscape LLC redo our flower beds and install new sod, and we couldn’t be happier with the results. The crew was professional, efficient, and paid close attention to detail throughout the project. The flower beds look fresh and well-designed, and the new sod completely transformed our yard. They kept the work area clean, finished on time, and were easy to communicate with from start to finish. Overall, they did an excellent job, and we will definitely be using them again for future landscaping projects.

Must Lawn and Landscaping did an outstanding job on my project from start to finish. The design was beautiful and exactly what I envisioned. The workers were always on time, efficient, and professional, and they took the time to ask questions to ensure everything was done the way I wanted. Griffin was especially great—he kept me updated on any delays or rescheduling, and even provided a watering guide for the flowers and trees, which I really appreciated. My overall experience was excellent, and I would highly recommend Must Lawn and Landscaping to anyone looking for quality work and exceptional service.

Griffin and his crew were fantastic from the first meeting until the final touches on a major backyard transformation. They were responsive, transparent and really provided best value on price and service. Highly recommend them!

The men who came out and raked a season’s worth of leaves out of my yard and beds did a fantastic job. They worked extremely hard the entire time they were here and left my yard looking fantastic. They took care to move patio furniture and make sure every leaf was picked up.

First-time client. I wanted leaves removed and Must responded quickly and cleaned, cut and trimmed the whole yard. Things looked better than I would have expected. The people who performed the work were friendly, respectful and hard working. I will see what other services that they offer may be a fit for us.

So interesting to read these glowing reviews when the honest experience of myself and my neighbors has been the polar opposite. I encourage you to think twice and get other estimates before engaging Must.
When his lawn crew shows up at dusk, after it's been raining for days because that's when the rain finally stopped, and speed-cuts in half-dark, well, it's not a great looking-lawn that results. Who the heck shows up to cut the grass when it's almost dark?
The evening this happened I was sick as a dog and I let Must know a couple days later the cut was awful and I wouldn't be paying for it. Griffin obviously has never heard the phrase, "The customer is always right" because he just wouldn't accept my dissatisfaction and write it off as lesson learned - that maybe it's not a good idea to cram so many lawns into the schedule/after the rain that the crew is cutting in the dark. 'd told Griffin Must at the time the cut was awful and I wouldn't pay, and he told me back that I didn't let him know right away, and of course grass grows so now a couple days later of course it doesn't look good. OK, so you expect lawns you cut to look awful a couple days later? This is the service you provide?
Just yesterday - 6 months later - I received an email to pay this "overdue" bill! And today, in the snail mail I received a paper invoice (first hardcopy invoice in 5 years) showing I owed hundreds of dollars which of course I don't owe and beyond that, there were no dates of service printed on the invoice. So Must bills disgruntled customers because they're that hard up for the $$$ and don't care about their reputation?
Here's the backstory for those who want a little more detail...
A few years ago I arranged for Must to mow my lawn as well as those of 4 of my neighbors - a nice piece of business worth around $3000-4000 for the season.
From the start, Must's billing system was a nightmare. Invoices are sent out piecemeal after services and expected to be paid immediately. If they're not paid within a few days (7? 3?) a threatening follow-up email arrives to the tune of YOU"VE GOT AN OVERDUE INVOICE. I and 2-3 of my neighbors requested an invoice be sent once a month, showing all dates of service, but Must couldn't handle that. Their customers are forced to accept their inconvenient emailed billing system which only accepts a credit card online for payment, as far as I know. Don't recall other options being offered.
Expressed our concern about billing with Must numerous times but he refused to work with us including a couple elder neighbors who do everything with paper invoices & written checks and couldn't manage the online billing & payment system. Rather than trying to accommodate us he lost a significant piece of business - 4 of the 5 homes have moved on to a much better service.
Beyond that, automated emails go out before every cut (even if you've told them not to cut that week) and after every supposed cut - more than once I was billed for services that didn't actually happen. Near impossible to figure out what did they really do? Not do?

The other reason several of us canned Must was annual price increases starting with year 2. I get raising prices 5 or 10% to cover increased gas expense, but to go up by 30-40%? Makes the first year of reasonable pricing feel like a bait-and-switch...

Very professional with excellent communication and follow through. I had a lot of lawn clean up done and they did a great job. The very few things that were missed (just some branches that needed to be cut) were remedied within a day and with such ease. The office communication is so good too. I will be using them for all my landscaping.

Must was recommended by friends and they have been excellent not disappointed. They use all the modern tools to keep in touch. Always respond to calls and texts. Arrive on time. They know landscaping and their work has been excellent! We will definitely use Must in the future.

Switched to Must this last season and I’ve been very happy. The crew is attentive and listens to feedback. They are consistent and the communication from management is top notch. I feel like I have a partner in my lawn care journey vs. just a service collecting payment. Thank you, Must!

Our experience with Must Lawn was top notch! It's clear that Griffin, Lori and team prioritize customer service and quality work, including consistent communication from start to finish, quick responses and flexibility in our requests. Griffin designed brand new, beautiful landscaping and the team implemented it to perfection. We also appreciated Griffin taking us for a complete walk through after it was completed to ensure we we happy with the results and offered changes if needed (which we didn't!) We will continue to use Must Lawn in the future given the trust built with customer service and results for our project.

Griffin and his team were amazing to work with. So kind and responsible. Communication was great and the guys were bright and early and did everything in a timely matter. Will keep working with Must Lawn for all my landscape endeavors going forward.

Shout out to Must Lawn and Landscape for the original landscape design and build of our yard. We just had our seasonal touch up and the yard and hardscape look amazing. Highly recommend these guys!

Must did a great job with the landscaping improvement job in front of our house. The old bushes and trees became overgrown and hard to take care of. We now love our new look! Their team listened to our requests and hit the nail on the head. Thanks Griffin to you and the team!

Great experience with Must. Fantastic communication, and they were able to come out pretty fast. Had them get rid of some nasty poison ivy and install gravel. The job only took them a couple hours and the results were exactly what we talked about. Well worth the money for the peace of mind. Thanks Griffin!

I recently hired Must Landscape for a landscape clean up and I couldn’t be happier with the results. They were prompt with communication, pricing was fair and the quality of their work really stood out.

They ripped out the old overgrown landscape, including a large amount of honeysuckle and weeds that had taken over the back of our yard. Once everything was cleared, they laid down fresh rock, refreshed our mulch and reseeded the lawn in all the areas that needed some love.

One thing I really appreciated was how well they cleaned up after themselves. There were no leftover debris, and everything was neat and tidy when they left. I highly recommend if you want professional, reliable landscape work done right.

We hired Must Landscaping after the install of our pool. The communication has been incredible. We receive confirmation texts and reminders for appointments, which has been really helpful. The landscapers showed up on time each day and did an excellent job with the yard of cleaning up after themselves. We love the river rock installation around the pool and the pool filter system. We highly recommend working with Griffin and his team!!

We recently hired Must Lawn and Landscaping to clear out an overgrown and neglected yard, including removal of dead and downed trees. They did an amazing job clearing out everything and getting the land prepped for fencing and grass. If I had another landscaping job, I wouldn't hesitate to use Must again

I have loved my experience with Must! They just completed my full landscaping project and they were efficient, communicative and the results are beautiful! I also use their weekly lawn mowing service and they are reliable for that as well. Highly recommend!

Griffin and Lori were really great to partner with on cleaning up the yard this fall. They have a small family feel with a great phone and email system. Griffin was able to come out quickly for a quote that was very reasonable. Lori learned what our needs were and Griffin and the crew met every one of them. In their fall leaf cleanup, they blew the leaves off the lawn, out of garden beds, off the ivy, out of the window wells, and off the driveway. They also mowed and edged around the yard. Overall, we were so happy with the quality of work they did for us. This is something my wife has wanted for years, and Must made her dream a reality. They also saved me about 4 full days of effort and weeks of having a sore back, so I’m very grateful for everything they’ve done for us so far.

I recently hired a local landscaping service in Loveland, Ohio for mulch installation, and I couldn’t be more satisfied with the results. The team was professional, punctual, and paid great attention to detail. The mulch installation around my flower beds made the entire yard look clean, fresh, and well-maintained.
They arrived on time, worked efficiently, and made sure everything was cleaned up before leaving. The mulch was evenly spread and really improved the overall appearance of my landscaping. It’s clear they take pride in their work and care about customer satisfaction.
If you’re in the Loveland area and need reliable mulch installation services, I would definitely recommend them. Great service and a great-looking yard!

I recently had mulch insulation installed at my home in Loveland, and I’m extremely happy with the results. The team was professional, on time, and very knowledgeable about the best options for insulating my property. They explained the process clearly and made sure everything was installed properly.

Since the installation, I’ve noticed a big improvement in temperature control inside my home. It stays warmer during cold nights and maintains a comfortable temperature throughout the day. The mulch insulation also looks neat and well-placed around the landscaping, which adds to the overall appearance of the property.

The crew worked efficiently, cleaned up everything when they finished, and made sure I was satisfied before leaving. I would definitely recommend this service to anyone in the Loveland area looking for an effective and affordable way to improve insulation and protect their landscaping. Great experience from start to finish!