House Cleaning reviews in Cincinnati, Ohio

If I could give zero stars I would. I called to schedule a cleaning the Monday before Thanksgiving almost a month and a half in advance. I confirmed the day at the time and was assured someone would be here to clean prior to our family Thanksgiving. Today when I did not recieve my usual confirmation I called and was told it had accidentally been scheduled for next week and that it would be impossible to come prior to the holiday. I am now scrambling to get cleaning supplies and do the work myself on top of prepping for our family gathering. Very unprofessional and will not be using their service again.

Emma is my cleaner on most Thursdays, the days she not there i can really tell the difference. My house just looks and smells 99% better

I am very satisfied with my service & experience with Merry Maids. I like getting a text reminder the day before. Lynn is my lady. She is exceptional. The office has always been accommodating & friendly when it comes to a change in my schedule or questions. I have health issues & having Merry Maids take care of my cleaning needs is a huge relief. Thank you 😁

They are pleasant and prompt. They are fast. I just didn't feel like my house was clean. I didn't feel like the inside the floor of the rub and shower were cleaned, nor are the hard wood floors ever clean. My white socks are always dirty. The window sills and baseboards are never wiped down. I need look at the contract again. I will try again for a fourth time. They are super nice and responsive. Good customer service.

Kaihlan did a great job. She really cleaned the bathroom well, including the gasket around the faucet mounting. Looks so nice. Tub, tile, vanity are spotless. Kitchen is also. Excellent job!

I’ve been using Merry Maids for a while now and Sam is by far the best person I’ve ever had clean my home. She consistently makes the house feel clean and tidy and I look forward to the days I know she’s coming. She’s also amazing with my dogs whenever she’s here. Merry Maids, as a whole, is easy to work with; great customer service and timely responses.

This was my first time using Merry Maids. I was completely satisfied. The lady that did my house made it shine. She didn’t miss anything. She was very thorough and very professional.

The level of cleanliness of your home will vary based on the person who is assigned to clean it. We reported an issue with the first cleaning, but after that, we were happy enough with the person who was assigned to us and had zero complaints for four visits. It was never perfect, but we don’t like to complain. We always tipped her well. Today, a different person came and did NOT do a thorough job. Small rugs were left askew and not cleaned under, bathroom rugs were left in a pile in the bedroom, bathroom and kitchen counters were not wiped, the floor beneath and behind the trash cans in the kitchen was not cleaned, the stairs were not swept, the furniture cushions were not vacuumed or straightened, and I cannot find a single surface that was dusted. I was very disappointed and expressed my concern to Merry Maids. I have worked in customer service all of my life, and so I am aware of how awful customers can be. For this reason, I was not unpleasant when I contacted the company about my displeasure regarding the cleaning. Merry Maids responded to my text by firing me as a customer. The reason given is that I have been unhappy with every cleaning. My records show that I raised concerns about two out of six cleanings. My recommendation is that you avoid this company because they do not stand behind their guarantee and they will waste your time. I was researching other companies when I received the dear John letter anyway.

My eight months pregnant daughter moved out of her apartment and we assisted her. Near the end of the cleaning process, I asked her to engage a cleaning service to do the 'finishing touches' on the apartment to ensure that they would have a professional job done so the landlord could see that all was done clean the apartment. During the bid, she noted to Merry Maids that there was no electricity, but that there is enough natural light to perform the requested services. They said 'okay'. When she met them at the apartment to let them in, she again noted the electricity and lights issue. They were fine with it and started to clean. After the job was 'done', my daughter returned to the apartment to find the baseboards, window sills, cabinets, and kitchen area undone (the main reason for the bid). They mopped the floor, which was great, but did little else on the contracted bid. Well, they charged her card, and wouldn't respond to a request for redo stating that the lack of light made it so they couldn't see properly. This, of course, is totally false. My daughter sent me pictures of the baseboards where she ran her fingers. They hadn't been touched. The same went for the well-lit window sills. None had been touched. So, they offered a 20% refund only and refused to return to do the work they didn't do. If you contract with these people, do NOT give them your card information until the job is completed to a reasonable end. Because we live far away, our very pregnant daughter had to do the work herself, exactly what we didn't want her to do. - Attached are a redacted bid and two of about ten photos she took. Merry Maids, you can do better than this.

Terrible service. Paid more than 400 bucks and ended up my husband has to clean all the stains after their second cleaning. The stove, kitchen cabinets, mirror in the bathroom, sink, oven (I paid extra 50 bucks to clean the oven) are all dirty. They came back after I complained about it after the first cleaning, still dirty. See pictures below. Some stains can be simply removed by bare hands. Seriously they just came and charged you money without doing anything.

I had an excellent experience. Quote was clear, service was very fast, it was a bit more than I had anticipated but now I know it was well worth it. I had an apartment that my tenant had not left clean, years of build up. I was amazed at how well they did. The appliances look almost new. Deep clean on bath, counters, drawers and cabinets. The apartment looks excellent! I will have them come to my house next.

Emma is kind and efficient. Great job on my messy home. She arrived on time and left everything spotless.

My experience with Merry Maids has been been amazing. I feel less stressed throughout the week and feel like I have help around the house. Shout out to Jessica. My floors always look clean and shiny!

I asked in advance how long your clean-up visits usually take, and was told two to four hours. Well, Brianna was here for just under seven hours, and there were rooms I didn’t ask her to touch. She said she was slow but I would say she is thorough and happy with her work.. She was cheerful, placid and even-tempered, efficient at all her tasks, and just a pleasure to be around. She was also happy to do little additional things if I saw things that needed extra attention. This was my first maid experience and I was nervous about it, but she had a very contented vibe and made today a very pleasant experience. Thank you, Brianna!

We received stellar service with Whistle While You Clean — Carime & Sophia were professional, courteous, and attentive to details. We highly recommend!

They are the very first cleaning company I have ever used. A deep clean a few weeks ago and my house looked, felt, and smelled terrific!! I am very pleased and now have them coming once a month to keep it tidy!!!

Carime and her crew are very professional and full of integrity. We would trust them in our home and business.

They did a fantastic job! Not only is our house cleaner than it was when we moved in, they were overly polite and followed up along the way. 100% worth it and thanks again, will definitely use their services in the future!

I used Whistle While You Clean to help with flood cleanup. Of course, that's a bigger mess than just cleaning an office or a home!!! Professional, on-time, caring, and a great bang for your buck! Everything was spic and span. Carime and Sophia can handle any of your cleaning needs, residential or commercial!

The Whistle While You Clean crew has cleaned my house several times now. Their work is phenomenal and they’re so friendly. HIGHLY recommend if you want effective and efficient work.

Two of their employees showed up on time and were very polite, they asked if our home was a no shoes zone, yes our house is a no shoe zone. Our condo is a 4 bedroom 3 full bathrooms 2200 square feet. With this being the first time they asked for a walk through to confirm what they do for a standard clean. My wife and I are happy with the job they did. They had their own bags that replaced the ones we had in the small trash cans in our bathrooms. We use Kroger bags. One of our shower curtains was a little moldy (22 year olds bathroom) and they replaced the shower curtain. A few extra things that I didn’t expect, this was nice. Both were friendly and personal. We will use them again and recommend them to our friends and family.