HVAC reviews in Cincinnati, Ohio

We had our furnace/heat pump winter check and service done by Matt, he was great, explaining what he checked and offering details about how well the units are running and that we were ready for the winter season. We have used Jonle since we moved to our new condo in 2016 subscribing to their Energy Savings/Preventive Maintenance Service Plan. It provides twice per year check up services by their friendly, knowledgeable service technicians. They explain what they have cleaned and checked and how your units are running which is helpful. The few times our unit needed a replacement part or repair, it was explained clearly; the repair was done promptly and the pricing was very reasonable. With Jonle, we feel very comfortable that our HVAC systems are always in top condition.

Jonle service techs are very good at what they do. They arrive within a 2 hour window. They get to work and check/clean everything thoroughly. Put new filters in if they need changed and let you know if there is anything you should do to ensure your HVAC system runs properly. They are always friendly, efficient and get the job done. Prices for spring and fall preventive maintenance are priced fairly. Highly recommend buying on of the packages they offer.

The Jonle technician, Mark Johnston, arrived on time. He covered his shoes before stepping onto my floor. He was pleasant and courteous; went about his work, and finished in a reasonable amount of time. I have no complaints and expect my system to work at maximum efficiency.

Noah did a great job doing our Fall/Winter HVAC checkup today! He was very prompt, checked everything thoroughly and made sure we had no questions afterward. We appreciated his professionalism and kindness throughout. Highly recommend JonLe!

Called JonLe to fix furnace. Thermostat was calling for heat and fan was running, but no combustion. Technician arrived within 2 hr and identified problem as the inducer motor not working. It had seized. He was able to manually get it turning again and lubricated it to get it running. He recommended ordering a replacement because it would likely fail again. I agreed and he returned next day to install the new one. Furnace is working great. Have used JonLe for 20 yr as they installed the furnace when we built our house. Very satisfied with their service plan on my furnace and air conditioner. Happy to recommend them.

JonLe installed a whole house humidifier. They were responsive, answered all my questions, and the customer service was excellent. Technicians showed up on time, were professional, and cleaned up after themselves. I even purchased their maintenance plan. Great company and I’m happy to give them my business going forward.

Furnace quit so I called them. They sent someone out today and fixed it so I have heat in 12 degrees weather. Very professional service. Friendly and informative. So glad I was referred to them. Need a switch not a new furnace.

I have been using Jonle for over 20 years. They installed a new furnace last year. Today they did the bi-annual inspection/tune up. Mark Johnston was the technician. He was extremely thorough. Documented/photographed and explained every step of the service. I could not be more pleased. A real pro!!

We’ve been loyal JonLe customers since 1996 which included replacing all furnaces and A/C units as well as installing zoned heating and cooling solutions throughout our homes. They are always highly professional, prompt with excellent service at all times. I would not go anywhere else. Their sales, installation and service teams are first rate! Thanks JonLe!

We have used JonLe Heating and Cooling for almost 20 years. We have the Silver Plan and receive two maintenance service calls a year to keep our system running well. Service techs are always knowledgeable, friendly, and responsive. We are pleased with JonLe!

Great experience. I called Jonle because the previous owner of the home had their maintenance done through them, and figured if anyone would know my furnace it would be them.

The tech (Tim Feldman) called roughly 30 minutes before arrival. He was friendly and was able to diagnose the issue with my furnace quickly and able to explain to me what was wrong and what the fix was. He was able to get my furnace running properly quickly, which is a life saver during the winter!

Called JonLe for emergency service for my furnace. They responded immediately. The technician Matt did a great job. He quickly figured out what was wrong and got it fixed. He helped me understand what happened and what my options were to keep our furnace working. Very much appreciated.

I have had our furnace/heat pump check-ups and service done by JonLe (merged with Tri-County) for over 20 years and counting. From the HVAC installers (2/3 units replaced over these years). I have my summer and winter services BOTH done annually, using your Annual Service Agreement.

Many of my services have been performed by Technical Engineer Steve and he has "ALWAYS" done professional jobs. He's great at trouble shooting, explaining and a "GREAT ASSET" to the JonLe Company; great skilled professional people with people skills is always a plus for any Company. I have recommended JonLe to family and friends that have also had great experiences.

From Dave, Dennis, etc who installed my latest HVAC unit in recent years unit to Steve you have quality experienced staff.

Again, Steve is a GREAT asset to your Company and one reason, I have continued service with JonLe; and recommended your Company to family and friends. Other HVAC services constantly are trying to expand their business with less expensive deals, etc. but I have remained a satisfied loyal customer; feel very comfortable that our HVAC system is always in top condition.

I do wish everyone at JonLe a GREAT end of year Holiday's too; stay safe and well!

Jonle Heating & Cooling has always been professional, courteous, and friendly. They take take time to answer all questions and concerns and always treat me and my home with respect. The technician, Will, has been to my home several times and is polite, knowledgeable, and eager to have my system running efficiently. Everyone from Barb in scheduling, Mark in sales, and all the technicians are wonderful. I can't imagine using any other HVAC company. Thanks Jonle.

We have been using JonLe for almost 40 years. We have never had a single problem with them. The office staff are always very friendly and helpful. The technician’s are always on time and very knowledgeable and respectful of your property. They will advise you have any issues and make suggestions to improve your heating and cooling systems but they are never a hard sell. They have been with us through 2 houses and now a condo. We always purchase the yearly maintenance package so they come once in the spring and again late fall or early winter. We wouldn’t think of going anywhere else. Thank you. Gj and Doris Poore Walton Ky

Tim F. did an EXCEPTIONAL job repairing our furnace! He was so professional, respectful, courteous and friendly. He explained exactly what the problem was and repaired it promptly. He took the time to test it and make sure it was running properly. I am extremely satisfied! Stay safe and warm out there!

Our heat pump was making lots of noise so we called JonLe to come out and take a look. Our tech Will was great! He answered all our questions and eased our concerns. Getting a new system installed today! Excellent service all around!

JonLe was awesome to work with they didn’t hassle us during the buying process or make us feel rushed, they gave us time and space to figure things out and let us know if we had questions we were free to ask. Makes it easier when making a huge purchase for your home.
We were able to call and schedule the new HVAC install quickly and they work efficiently and left everything clean and tidy when done! They explained everything to us when they finished the install and let us know all the important details and what to expect.
I would highly recommend JonLe to anyone in need of a new HVAC system! They also had very easy finance options for the system which was also nice to see.

I was impressed but this company. They got here quick sent a text with technical's picture saying he was on the way. Since my husband couldn't be here it made me feel safe just knowing who was coming. Matt was very professional and nice took time to explain the issue with our boiler system along with pictures showing the damage. Waiting on estimates for part replacement versus replacement of boiler. Great job that's for going above all rest. The picture text A+

Replacing an entire HVAC system is incredibly stressful. Not just because of the cost, but also the fear of being taken advantage of or making a really bad situation even worse.
Our experience with JonLe, however, could not have been better.
We would gladly give this review 10 stars if we could.

First, Frank (a former installer now in sales) and our lead installer, Jared, have been with the company for 30 and 16 years respectively. Their experience showed immediately from the first visit.
They pointed out simple improvements to the water line for the humidifier plus the ductwork with ways to increase airflow that have already made a huge difference in the performance of the new system.

The price, warranty, and service agreement were all better than the four other Cincinnati companies we spoke with. JonLe also offered the most favorable financing terms on a new Carrier system, along with helpful information about a tax credit we can claim before the end of 2025.

The best part of the entire experience was the installation by Jared and Sam. It took three days because they took their time and did things right. I’ve included photos of their craftsmanship.

Thank you for turning a VERY stressful situation into a much easier one. Both in terms of the final product and the cost. You truly exceeded our expectations.

Quite possibly the most detail oriented company I’ve worked with. The way their HVAC installer made sure every wire was secured in brackets and everything was run neat and tidy really tingles all the OCD tendencies one may have. Overall I couldn’t have chosen a better company to work with!