Water Damage Restoration reviews in Cleveland, Ohio

I am very disappointed with the service I received. Communication throughout the project was poor, and it was often unclear about what work was being done and when. The job extended over several weeks, with different workers coming in and out, which added to the confusion.

At one point, a wall was torn out that I feel was unnecessary and may have been done to increase costs. Additionally, the team created a significant mess and failed to properly prepare or contain the work area beforehand. This resulted in hours of additional cleanup that could have been avoided with basic precautions like covering surfaces or setting up barriers.

There was also a lack of consideration for my situation as someone who works from home. On one occasion, they brought in a jackhammer without any prior notice, and the noise forced me to stop working for the rest of the day.

Overall, I am not satisfied with the service and would not hire them again.

You will see from picture dust everywhere and and they didn’t even finish the wall.

They were trying to make my brick wall dry?!

Great customer service!

Great staff, knowledgeable friendly and professional. Love their attention to detail and suggestions. Thank you

Lori is very professional and provides great customer service

Great company to work with. Staff is efficient and communicates every step of the process.

Have used them quite a bit over the year. Always responsive and always get the job done right.

Called Servpro to build a fire board up. Very quick response. I would use them again.

Servpro Medina Gateway team is so help and knowledgeable. I love working with them

Lori and her team are great to work with. Very responsive and knowledgeable, I would highly recommend them.

We had some spring cleaning done by Servpro and they did a flawless job! Would use them again in a heartbeat.

Had water damage at two separate locations and ServPro handled the load perfectly!

Building flooded due to outside pipe break, team showed up before city. They were able stop flooding preventing additional damage.
Thx to Alex, Mike, Andrew and their team

They were a great company to work with. Always answers any questions I had and they were always on time and followed up frequently to check on their work

SERVPRO did a wonderful job cleaning up a big water leak. They are very professional and do a great job.

I’ve used Servpro on several mold cleanups and they are quick informative and great team to work with.

NAB says ur the best so i believe them! If I was in Lake county and needed my carpets clean you would be my go to!! Best wishes to yall!! ⭐️⭐️⭐️⭐️⭐️🔥💯

I've used Servpro many time for emergency service and they always come through with great service and efficient clean up.

Lori is an absolute amazing individual professional caring and goes out her way.

Lori is always great to work with. They always respond fast and do a great job. Highly recommend!

Techs were extremely helpful and professional when coming into our home to evaluate water getting into the basement.

Servpro was wonderful. They guys answered my questions, were very respectful and fun to work with. Great attitudes. Thanks again for the help. Did not want to rip all the carpet up myself. Lol