Appliance Repair reviews in Columbus, Ohio

The service provided was one of the most unprofessional I have experienced. The tech was rude and yelled across the house with questions instead of being courteous and walking into my office down the hall. As provided with the pictures, he couldn't even finish the repair and left screws un-done and scratched my replacement item. I am pretty livid about this type of service and one star is too much. It's a shame since the first tech who came to our house the first 3 times was awesome and the one that actually finished the repair should not be employed as a repair tech. Not being able to replace 2 screws shows that he was incompetent and needs to find a different type of work.

My technician Eric was excellent. Very professional and knowledgeable. Worked diligently to diagnose and fix the problem. A great customer experience!

Samsung dryer repair. Eric was prompt and very thorough and helpful. Unfortunately the part needed is no longer available, but luckily we can still use the dryer on a different setting. We were still stuck paying a $135 "diagnostic fee" but at least we know what's going on with our dryer. While not his fault, it's very disappointing that a $2000 dryer that's less than 5 years old no longer has parts available. That's a Samsung problem.
I would highly recommend Eric for future appliance issues.

I was told I will receive an estimate for the parts and labor and asked to pay for the service visit and just received a receipt for service $129.
I did not receive the estimate. When asked the technician on site he told to call the customer care which is initially answered by AI-chatbot and later says it will connect to real agent to give the estimate, I was on the call for around 1-hr and it did hang up on me.
I will dispute for the fraud charges.
No diagnostic equipment was on the site to test the motor or the circulation pump.
My name on the service order is also wrong. No chat is working to get it fixed or proper customer service is available

Technician called before he arrived, was friendly, efficient, explained options, and worked quickly at getting our washing machine fixed.

The technician and the actual call was fine once he arrived. The scheduling is problematic. I signed up for an 8am to 12pm window and the time kept getting pushed til arrival was quarter to 3. The link in the earliest texts did not work. Went to an error page. Every number I called went to an automated system with no option to talk to an agent. The text back from the phone system did provide a link that shows updated times, but it is quite a long day to be waiting on service diagnosis.

Pierre was very polite with a humorous but very polite personality. He was very thorough making sure that everything was working properly and drawers/shelves were placed back where they needed to be. I was quite pleased with his work.

Buyer Beware! This company scammed me out of the service fee. When scheduling the appointment I was told if a repair was done the service fee would be deducted. This was not true! The technician told me the service fee was already factored into the quote. The quote to fix my dryer included a $60 part and a $300 labor fee. The technician told me it would be an easy fix and recommended I do the repair myself so I asked why the high labor cost and he couldn’t answer. I ended up ordering the part and doing the repair myself. It took me, an unskilled 60+ person watching YouTube videos, about an hour to fix. Who makes $300 an hour, not me! I will never use this company again.