Appliance Repair reviews in Columbus, Ohio

My technician was Eric B., who was there to fix my dryer. He was professional, honest and knowledgeable about his work, and was able to complete the job fast. I would absolutely recommend this technician again.

Extremely knowledgeable and efficient repairman. I appreciate his speedy repair and testing.

The Technician was courteous and professional, explaining exactly what repairs were needed. I HIGHLY RECOMMEND MR. L. Carnella

Great repair man but 37. 00 dollar part cost 556.00.

Good service. I was disappointed that there were two days I waited only to be told they couldn't make it and I was rescheduled.
Other than that I was pleased with the service.
I am a sears retiree and I know the importance of keeping your commitments.

Technician was a 5-star.
But nothing substantive accomplished.
Back to square one with my broken
Kenmore refrigerator.
Here's an analogy: would you pay the same price for a 2 or 3-year old car as a brand new car?
How about a 5,6 or 7-year old car?
I didn't think so.

Greg was outstanding! My electric dryer head stopped heating. Greg was able to fix it timely by reconnecting the wires. He also zip tied the wiring to keep it away from the heating element, which shorted the wire.

Technician, Greg, was thorough, personable and explained and showed me what he was doing and looking for. However, while the area of the water leak from the washer could be identified the leak could not be replicated . Discussed options and decided to keep a watchful eye on this and contact if it recurs. Tech spent approximately 1 1/2 hours trying to pinpoint the leak. Have done 3 loads of laundry since he left with no water leaking .

Stood us up on first day scheduled and no human to speak to so could not call and get any live updates other than app saying they are coming (they did not). I gave them a second chance and serviceman was nice and came as scheduled at second try. Had to order parts and was too expensive so buying a new dryer.

Greg's service was great. Give that guy a raise. But the window for service was 1-5PM and he showed up at 5:45. This was not his fault, I blame the scheduling for making me wait around all afternoon.

Ben is an excellent technician; very personable, professional and efficient. I highly recommend him.

The part we needed wasn’t available but the information and expertise shared was great.

Dan was outstanding. Friendly, professional, efficient, and made sure that I didn't have any unanswered questions. He really needs to be recognized for just how good he is.

Repair technicians were great! They cleaned everything and figured out the problem for me.

The repair person did a great job. He was quick and clean up. I'm not satisfied with the way Sears schedule a tech to finish repairs. They rescheduled four times. It took Sears almost two weeks to get my refrigerator fixed

Repair team told us that we could fix the oven ourselves - but charged us the visit fee. We were unable to fix ourselves (required wiring work, that we neither had the tools or confidence to complete).

We had the team come out again & they refused to waive the initial fee. We essentially paid twice for the job to be done once & felt like the repair team misled us.

Oven was fixed sufficiently, but overall experience with Sears Appliance Repair was disappointing. I'll be using other vendors going forward.

The technician was very short with me and didn’t take the time to explain anything. When I asked what tests he ran or what he did, he just said “I ran all the tests” without offering any real details. It felt dismissive and unprofessional especially when I was just trying to understand what was going on with my appliance. Definitely not the experience I was hoping for.

Basically had the attitude that no matter what it wasn't worth fixing. First he said compressor was out and I said any way to rule that out. He then checked inverter which controls compressor and determined it was bad. Then couldn't even find the part. Fridge is 2 years old. Then left the entire back off of unit and parts unhooked and left. Had the nerve to ask if i wanted to buy warranty for my other appliances.
Cpuldnt even fix this simple item. Avoid this company at all costs only interested in selling warranty.

Gregory did the diagnoses on my refrigerator and also gave me good advice on buying and installing a new one.

Nick was very helpful and knowledgeable with the AC. He diagnosed the problem promptly, ordered the parts, and came back a few weeks later to install the parts. My only concern was that it took about 4 weeks for the parts to arrive. This, however, something the technician could do nothing about. The parts department could do a better job.

Excellent customer service. Very friendly, helpful and respectful. Did the job with a smile on his face, easy to talk to