Contractor reviews in Columbus, Ohio

Mindy & her team have saved us countless times! Mindy and her team are unmatched in the industry. Never go anywhere else!

According to our clients - Responsive, reputable, and all around a great home warranty company!

I have been using this company for years for my home warranties. My clients have nothing but positive things to say about them. They always come through for us!

Until today I have had nothing but great things to say about HSP. I have even referred family and friends to this company. I called and report that I sold my home to them in August of 2023, and was astute that my warranty would be terminated and there was nothing else I needed to do. The company continued to charge me month after month for a warranty on a home I no longer own. In March of 2024 I received a notice saying I had a past due bill. Ignored because I was told it was a cancelled already and the bill was paid in August and September of 2023. I realized again in February 2025 that I was still b charged for this warranty and reached out and left a voicemail due to their office was closed to due to the entire staff having the flu. I spoke with a young lady by the name of Drea on 4/16/25 and was told they would look into it, as she told me she seen where I had informed them that I sold the home in August 2023. Today I received a text message telling me that I could only be refunded $330.00 from August 2023 to January 2024. Stating it has been to long of a time. When I spoke to Drea today and gave her my name the attitude completely changes telling me either take the $330.00 or get nothing. I told her I would call back because I needed time to research who I spoke with and after researching Drea is the one I spoke with back in August 2023 and she said I did not have to do anything else . As Drea stated they the same individuals who have been working for this company and no one knows anything about me calling. Today Drea tells me that I should have put it in writing that I wanted my warranty terminated. I was going to start a new policy with HSP for my new home, but after today . I will take my business elsewhere. Drea did not provide good customer service and was very rude and nasty. I will not be recommending anyone else to this company due to the treatment I received today on 4/18/25.

I cannot recommend and speak highly enough of HSP as an exceptional partner for both Realtors and homeowners. Working in the real estate industry, I understand the value of peace of mind for my clients. That's why I consistently recommend HSP. Their commitment to prompt, reliable service and comprehensive coverage has proven invaluable time and time again. The team at HSP understands the unique needs of homeowners, making the entire process seamless and reassuring. When working with HSP, you engage with people who genuinely care about the issue at hand and work to find a solution. My clients have consistently expressed satisfaction with their experiences. HSP’s dedication to ensuring peace of mind for homeowners is truly commendable.

HSP pricing is competitive, and customer service is top-notch. Claims are processed quickly, and their network of skilled technicians ensures repairs are handled efficiently. Unlike other companies, they are transparent about coverage, with no hidden fees or frustrating loopholes. If you're looking for peace of mind and reliable home protection, HSP is what you need!

The folks at HSP are really the best. whether repairs to an appliance or it's replacement, they are quick to help. This is what a home warranty plan should be. We recommend them most highly.

ALL NEW HOMEOWNERS NEED A HOME WARRANTY THROUGH HSP!! Literally the best investment EVER! I never have to worry about trying to find reputable plumbers or electricians. They do the work for you! They are very timely and efficient. Everything that is “covered” is laid out point blank so there are no surprise denials. I don’t know what I would do without this company as a new homeowner!

⭐☆☆☆☆ – My experience with HSP Home Warranty (Ohio)

This review reflects my personal experience and opinions, supported by emails, photos, and service records I’ve kept.

What happened (timeline):
• Aug 4, 2025: I closed on my home and purchased an HSP policy at closing (premium $669).
• Aug 9, 2025: Columbia Gas tagged my water heater unsafe and shut it off. I have the tag photo showing Aug 9 as the date.
• I opened a claim with HSP immediately.
• HSP later denied the claim as a “pre-existing condition,” citing what they said was an Aug 2 tag date. I provided the tag image that clearly shows Aug 9.
• HSP then demanded my entire home inspection report. Their welcome email dated Aug 9 stated they “may require” a copy if a claim is filed close to activation—not that it was mandatory. For privacy reasons, I offered to share only the relevant water-heater section.
• While my claim was still active, HSP canceled my policy and refunded the $669 premium, leaving me without coverage during the issue. I have the email timestamps reflecting this sequence.

Why this matters:
• The “pre-existing” denial relied on a date I believe is incorrect; my documentation shows the actual tag was Aug 9, after my policy purchase.
• I felt pressured to provide a full inspection report that their own welcome email did not state was required. My reasonable offer to share the relevant pages was refused.
• My policy was canceled mid-claim after I declined to share the entire report—leaving me with no coverage for an urgent repair.

The impact:
I was left with no hot water, significant out-of-pocket costs for a replacement and installation, and added stress during my first week in a new home. I am a disabled veteran with PTSD, and the handling of this claim caused unnecessary hardship.

Bottom line:
Based on my experience, I cannot recommend HSP. I strongly encourage potential customers to read the fine print, get every promise in writing, and be aware that their “may require” language could still result in a demand for private inspection documents. In my opinion, the way my claim and policy were handled showed poor customer service and bad faith.

I have been using HSP for years now! Always super professional and fast response times. Best home warranty in Columbus

I highly recommend HSP to all of my clients! They are a wonderful family owned and operated business. Absolutely love working with them! 10/10!

We moved in to our new home at the beginning of July. We had some A/C and plumbing issues as soon as we moved in and prior to receiving our welcome packet. HSP worked with us after the fact to resolve some of the out of pocket expenses we had as well as getting a plumber out to help with a separate issue afterward. We love the home and are now experiencing our third plumbing issue and have already been in contact with HSP and feel confident they’ll be able to help us resolve it. Issues in new homes are extremely stressful, but once we began working with HSP some of that stress was alleviated knowing that we could rely on them to help us solve our problems. We’re grateful to our realtor for negotiating a home warranty in to the purchase of our home because without HSP, our expenses would be out of control within the first month of owning a new home.

HSP is by far the best home warranty company I know of! As a Realtor, I recommend HSP to all of my clients!

I’m so grateful for the support I’ve received from the team at HSP! Every time we’ve had a question or needed to submit a claim—especially when it comes to major appliances in our home—they’ve been responsive, helpful, and timely. One thing I truly appreciate is their consistency. No matter the issue, I’ve been treated with care and professionalism—and I believe that matters, because every homeowner deserves the same level of service. If you're looking for solid warranty coverage and reliable support for big home projects, I’d definitely recommend HSP. Huge thanks to the employees there—you’ve truly been a help!

Incredible performance from start to finish. Actively enjoying what they do with a smile on their face. Mindy and Lou Willard are a statement to this community and all the good they do. They deserve your business! 🙌🏼

Is the warranty the best or one of the best offers in the industry? Yes. But more importantly a warranty is only as good as the people involved and I trust their team fully with any and all of my clients that need recommendations for home warranties.

So many people don’t realize how important a great home warranty program is. I know for a fact HSP Home warranty has your back when appliances are not working correctly.They are honest about the repairs needed

On a Sunday in October (it’s still so hot) our AC went out. I placed a claim before 9 AM and in less than eight hours my AC was back up and running. Within 10 minutes, I received texts and emails acknowledging the receipt of the claim and making me feel extremely important. They set proper expectations with it being a Sunday, but said they love challenges and would do their best to take care of our issue with an unseasonable 85° day. My AC was back up and running by 4 PM with incredible service from their provider that they work with. In 2025, I am truly blown away by the communication, attention to detail and level of service that I received today. I cannot recommend them and their team enough!!

Unbelievable customer service. REALTORS - you need to use HSP Home Warranty. This company is not like the others. My clients moved into their home and found the refrigerator was not cooling. HSP Home Warranty had a technician out the next day (on a holiday weekend) and it was fixed within three hours. With other companies, I have waited weeks to have someone come out to my house! The customer service rep was local to Columbus and real (LOVELY) person! She cared about my clients and did what she could to expedite the service. THANK YOU THANK! I will NEVER use another home warranty company again.

As first-time homebuyers, my wife and I were a little nervous about staying on top of maintenance. HSP has been incredibly helpful during our first few months of homeownership. We’ve already filed a few claims, and each time they’ve gone above and beyond to make sure we get the best technicians and the best prices on repairs.

Our warranty rep and the company owner, Mindy, is always available to help—even on weekends—which gives us great peace of mind.

We can’t recommend HSP enough. They’ve made the transition into homeownership so much smoother, and they truly are awesome!

Mandy and her team are wonderful to work with. They offer bilingual customer service, which is extremely important to me and my clients. Thank you so much for taking such great care of our community.