Quality Air Heating and Air Conditioning

Our AC unit was not working and I had an appointment for AC service this afternoon. The technician came early (it is good!). After looking over the the AC, he said the AC needed refrigerant. After working on it for a while, he told me our AC had a refrigerant safety cap and he did not have the tool for it.
He started to call his company, trying to solve the problem. I did see him send the photo of the cap out via phone. After several calls, the technician said he did not have the tool and nobody else in the whole company had the tool. He simply drove away and left us in heat wave.
The universal refrigerant safety caps key is a common tool for A/C technicians (it is readily available).

By the way, the technician also did not put everything back as before.

Follow up: Thanks for the owner's response here. He made an effort to locate the key and came to get AC running Saturday (yesterday). I really appreciate the owner's extra effort to help us during the hot day and he is a great guy!

I should rate 5 stars for the owner, but as a whole incident I change the original one to four stars.

Five stars go to the business.

I called Quality Heating & Air, after our heat went out in January and our regular HVAC company told me we needed a whole new unit. I wanted a second opinion, and Ryan was incredible. He came out within a few hours, told us what we did need and what we didn't. Gave us so many more options than the first company did, in terms of units and price points. We ended up being able to fix the furnace, and didn't need a new unit (yet), but Ryan still called and checked in to see how things were going, and even gave me some tips on how to keep our furnace running through the winter. We were so overwhelmed with having to make such a quick and costly decision, just because of the circumstance, and Quality was super professional and super informative. When the time does come that we need a new HVAC unit, I will no doubt turn to Quality Air.

Last year my furnace went out. Ryan came out and told me I didn't need a new furnace after other companies gave me overpriced estimates. He was very honest. Fast forward to this year, was getting furnace serviced by another company. Found out I had a cracked heating exchanger. I remembered Quality Air and called. Ryan came out again and was honest about what was going on with the furnace. I decided to replace the furnace. What I paid was less than all the estimates from last year. It was affordable and a good price point for me. Very honest company.