Reviews of local pros in Dublin, Ohio

Trey quickly identified and fixed an issue with a connection going to my water heater. He also went the extra mile to dry out the control unit and get it to light before leaving.

We are very happy and feel that these guys absolutely provided above par service. We met with Abdullah, he was very pleasant. He respected our house rules, he cleaned up after installing our EV. We didn’t feel the need to be presented wherever they were working. It has been a while since we have seen such exemplary service and genuine person. I would suggest please request him if you want anything done at your homes.

I would like to say that Martez was an absolute blessing. He was so informative and explained exactly everything that was happening and what the next step was to ensure I had heat. His professionalism is something that all companies need to take note of. Thank you Apex most importantly Martez for everything.

The techs at Apex are always friendly and explain what they are doing. They do a good job and are knowledgeable.
They might need more techs though. They canceled my last apt and today showed up a few hours after the apt window. They do communicate the delays very well though.

Blake E. Did a great job, I would highly recommend. He was great he replaced my complete sump pump system. It was an easy process with multiple options. He was so professional.

Service (10/10): was timely, professional, and well done. We had a gas line to our fireplace turned off and capped to convert it back to a wood burning fireplace.

Cost (7/10) little bit on the expensive side for the work that was done but, the work was good quality, and I'm sure dealing with anything gas related raises cost immediately.

Customer service - scheduling (5/10):
I called to schedule my appointment, and stated i was available all day on the service date agreed upon. I was instructed that they would call me before my appointment to confirm i was still available, but when the day came, they texted me instead. Unfortunately between my two kids and dog, I wasn't able to hear the text and was expecting a call anyway. When I didn't respond within 15 minutes of the text, they canceled my appointment!? I quickly reached out and they put me back on the schedule, but I was very disappointed that they never called before canceling an appointment when I already confirmed I would be home all day. Using text is great, but if someone doesn't respond right away, I feel its unprofessional not to call before canceling an appointment.

My parents had Apex out for a plumbing issue back in September. The plumber was very nice but couldn't find anything wrong when he was there. He did talk them into signing up for the care bear club that seemed like it would be a good benefit for them. They paid their first month dues on September 4th ($19.99) and had a technician (Jesse O.) come out to service the furnace unit for maintenance at that time, Octobers dues for the care bear club ($19.99) were pulled October 1st.  Fast forward to last week, when the weather was finally cool enough for the heat to come on, their furnace wasn't working. It sounded like it would start and then turn off again. We all assumed a pilot light was out but since they had signed up for the program it would be best to have Apex come out both because it should be an easy fix and the furnace had worked when they last used it before this maintenance. They called and were able to get an appointment for the next day (they called in the late afternoon). Michael (Mike) showed up got into the furnace and this is where things went south. He accused my parents of getting into the furnace and taking out the igniter. When they insisted they had done nothing of the sort he then said sometimes "the elderly" will have family members come "help" and are afraid to admit that. He initially stated that it was going to cost $700 (delivered while laughing) to replace the missing igniter, then he said $600, when they asked about the care bear club he stated that he didn't see any signs of them ever signing up for it but he could provide a 20% discount bringing the days total to $495, what the invoice stated was that the total was actually $551 with a 5% discount bringing the total to $495 (mind you a sticker placed by Apex on the furnace during the care bear maintenance is what we used to call). My parents reluctantly agreed to pay because they weren't sure they could get another company out since it was already Friday. Once Michael was done he said they would receive a detailed invoice but they needed to pay right then. They paid and and today received an invoice which stated the customer was at fault and a video proves that. I will be calling to request the video shortly. We tried calling Saturday and just got an AI bot that said someone would call back but in the meantime we took the picture of the igniter (provided on the maintenance invoice) and did and compared it to what's available online . They paid $495 for an igniter that retails for at most $50. I'm not sure what the labor for installing it is but Micheal showed up at 11:56 and completed the job at 2:02, he did leave for a bit in the middle of the service and also sat on the porch to take a phone call during those two hours so the markup is insane on either the part or the labor. So to be clear, a tech did maintenance, included pictures of an igniter, complemented them on how clean everything looked, that same igniter was then out of place but clearly they pulled it out. Oh! To add insult to injury, that plumbing problem the first plumber couldn't find? It was a bad flapper in a toilet, something that should have been an easy find/fix. The company's solution to all of this is to just refund the care bear membership dues. Please steer away from this company, the accusation of my parents  pulling the igniter was bad, the price changing was bad, but the attitude in which this whole service delivered was even worse.

They were both very nice and fixed the issue in a timely manner. They gave a quote up front and showed what they did. Definitely reccomend again. Saddle valve removal, add on connect for pex tubing for fridge.

Booked Apex to come out to clear a stopped drain. I took off early from work to meet the tech for a 1pm to 6pm service window. At around 3, they texted to cancel, citing other emergency situations. I replied that I was willing to wait, but they said that I would have to wait until the next day, requiring me to take even more time off.

If I could give zero stars I would. I own rental property and I called Apex to come out because my tenant had a leak coming through the ceiling. The plumber came out and looked at the issue and found it not to be a plumbing issue, but went ahead and replaced a garbage disposal, which I gave them no authorization to do. They went ahead and replaced it without my authorization and also charged my credit card. The plumber did not even call me to let me know about the other issue or that they were replacing a garbage disposal. I have called numerous times and their only solution is to refund me only if they come out and take the new garbage disposal out and put the old one back in which I do not want to do because I don’t know if they’re going to actually be putting my old one back in or any old garbage disposal. Definitely would never use again.

Nate quickly identified the issue and resolved it. While he was here, he went on to do a thorough inspection and answered questions I had about our system. He was friendly and did a food job explaining things.

Eric H was awesome! He was polite, professional, and answered all of our questions. He replaced the leaky water pipe and old fittings with new ones in no time. No more leak! 👍 Thank you, Eric! 🙂

Jeremiah and Donnie were great the service today checking for a gas leak. They were efficient and knowledgeable. Highly recommend apex for the upfront costs & customer service.

Ashton was able to resolve the issue with a neutral that became disconnected in a duplex. Was very fast, respectful and ensured everyone was happy with all work done. 10/10 would recommend him for any electrical needs

I couldn’t recommend Apex Pro more! Nate arrived on schedule, communicated clearly, and walked me through every step of the process, answering all my questions along the way. He left the area spotless once the work was done. I’ll definitely contact them again for any future plumbing needs.

Mica with Apex Pro did a fantastic job installing my new water heater. He arrived on time, worked efficiently, and explained everything clearly. The installation was clean, quick, and done with real professionalism. My water heater works perfectly now. Highly recommend Apex Pro!

Seriously kind and professional even gave me a lighter charge due to minor fix. He and his assistant were great at explaining what was going on with my situation! Thank you for coming out in the cold weather to help! I recommend their business!

We’ve had many Apex technicians at our house, and Braden & Tyler were by far the best team we’ve had! They explained things clearly and didn’t try to pressure us or scare us into replacing our systems or spending money with their company. They clearly cared about our safety and comfort without leaving us feeling rushed to make a decision. Request them as your pros!

Ben B. provided excellent service. He quickly diagnosed the issue with our shower and replaced the worn-out diverter with professionalism and clarity. He explained the problem, completed the repair efficiently, and made sure everything was working properly before he left.

I appreciate his attention to detail and would gladly request him again.

Brian installed gas pipe for gas stove. Was a difficult job getting pipe from basement to First floor. Home was built in 1933 glad to have someone with experience doing this job. Also went above and beyond talking to gas stove company too make sure final product would fit in an unusual firebox

Thank you Braden for being very through od my furnace with the issues we had , gave us all our options and we decided best thing for us at this time was the purchase of a new full Lennox system. Thank you Braden and nick for all the hard work and very kind gentleman. Will be highly recommending you two young gentlemen!