Reviews of local pros in Northfield, Ohio

I had a great experience with Saul Weinberg from Jackson Comfort Services. He was extremely professional and clearly knew what he was talking about. Instead of a one-size-fits-all approach, he took the time to measure my house and asked thoughtful questions about what was most important to me. He presented me with 4 different options so I could choose what worked best for my needs. Highly recommend his expertise

Impressive response time and customer service! Loved the advance introduction/notification of scheduled technician - Phillip Long! He kept me posted of status and sent confirmation photos of work done! All of this support was particularly appreciated since I’m out of state handling an estate which can make this type interaction stressful! But that was not the case with Jackson Comfort Services-I felt I was in good hands from my initial contact thru completion of service!

We had a plumbing crisis on Friday. A pipe burst inside our wall. David, our technician, understood the severity paving the way for us to ask for help without waiting till Monday. It was a good thing we did as it worsened quickly with time.
It was a challenging repair that required much time and effort on David’s part. He did not give up but pushed to find a solution. It could have been a nightmare but the day ended with all well.
There is not enough praise and gratitude my Mom and I can give David. He is someone of high integrity, skill, ingenuity, and determination. It was a pleasure to meet him.
He is our plumber moving forward. We have such trust in him. Thank you Jackson Comfort. Thank you David!
With boundless appreciation,
Jo Ann and Mary Ann

Karl Rueschman came out for a quote as I am redoing my kitchen. He was wonderful! He was very knowledgeable, helpful, thorough and kind. He explained everything to me and what needed to be done. I had four different quotes. I felt most comfortable with them as they didn't try to push sales, or upsell and had the best price with wonderful reviews. They told me exactly what I needed and even ways to safe money!

A week later Cardiair Lyons came to detach everything so, I could get my countertop installed. He too was wonderful! He was very knowledgeable, friendly and helpful. I can't speak enough about this company. From the receptionists to the plumbers all very professional with great customer service and reasonable prices! I will definitely use them in the future and I highly recommend choosing Jackson Comfort!! Thank you for your wonderful service!

Jackson serviced my ancient boiler. Technicians Tom, Sam and John were SUPERB in figuring out the problem. My boiler was fixed in one day with John staying until he was satisfied the boiler was working properly and all rooms heated. They explained every step of the process. They are always available to answer questions. I highly recommend Jackson Comfort for quickness in response, affordability and peace of mind the job is done correctly!

John was fantastic and did a great job with my new shower valve and basement stack. I would recommend Jackson Comfort to anyone looking to maintain their heating, cooling and plumbing systems. Thanks so much guys; killed it!

Jharon was great. Showed up on time to check our drain line. Even though it cleared itself, he made sure everything was good before leaving. Jackson Comfort was also great about getting us an appointment and keeping us updated throughout the process.

Your technician, Chris arrived shortly after I received a text message that he was on his way.He was very professional in introducing himself.And explaining to me all of the things that he was going to look at.And place a diagnosis on regarding the maintenance of my furnace. There were no problems to resolve since this was just a standard maintenance appointment. But he was honest with me, took the time to listen to my concerns. Over all the experience with Chris was excellent.

This is my second time using Jackson Comfort service. And they are amazing and fast response !! I had Phillip this time and he was very professional and nice. He went the extra mile and helped clean up the water in my basement from my leaky furnace! Thanks so much for your help and professionalism. Thank goodness for the promotion they are running 🫡

Great experience! Our furnace was struggling to kick on in the sub-zero weather and Jackson was able to get a repairman out that evening to look at it. Thankfully only a minor part replacement was needed to get it going and they were able to fix it the very next day. John was punctual, knowledgeable about what he was doing and quickly able to fix our issue.
Would definitely recommend them to anyone needing HVAC services!

With this incredibly cold weather, our washer drain hose froze. I went online Tuesday night and couldn't believe I was able to get an appointment for Wednesday but as it turned out Kevin W. showed up before the earliest time of noon that I was scheduled for. I apologized to Kevin as I assumed it was a frozen hose because our kitchen drain had also frozen and hoped it wasn't a washer issue. He was so kind and polite and friendly. Unfortunately he couldn't do anything because my hoses were plastic but he did move out my dryer and put my space heater behind it and it did work. Later in the day, it thawed and everything was back to normal. Jackson has always been our go to for over 30 yrs. and it has always been a positive experience. I know you were just doing your job, Kevin, and I can only imagine how busy you guys have been but your pleasant demeanor and help meant so much. Thank you for being you. And Jackson, thank you for not charging for these weather related events. Many companies would be taking advantage of this situation.

⭐⭐⭐⭐⭐ **5‑Star Review**

Our furnace died during the Feb 2026 cold snap, and Jackson Comfort came to the rescue! From the initial consultation, their expertise was clear. The install technicians (Rich and Steve) were prompt, professional, and extremely knowledgeable, making sure the installation was done to the highest standard. They even took extra time to explain the new system and share helpful maintenance tips. Their team responded immediately, arrived on‑site quickly, and had our home warm again in no time. Everyone we interacted with was polite, efficient, and genuinely caring. In a stressful situation, their professionalism made all the difference. Highly recommended for top‑quality service!

Eli was very professional and informative. He was absolutely personable and kind. He not once sales piched me and gave me detailed information on what was needed. He definitely knows his skill and was great to talk with. There was no rush in or on any questions I had and he was patient. I would recommend him to be requested when you need services. Great guy!

Jackson Comfort repaired our furnace in record time this morning. Quick response to our request for service. Will definitely use them again at home and at work. Our service tech was Don Cornelli and I can highly recommend him.

We had an issue as a pipe in our basement was leaking and needed repair. We contacted Jackson Comfort Services after regular hours. Almonte Patrick was the serviceman who contacted us and advised us he would be on his way. When he arrived he went right to work on the issue of our leaking pipe. He did a great job on his repair, we will be using Jackson Comfort Services again for sure. An excellent job done!! Thank You Almonte Patrick and Thank You Jackson Comfort Services!

John came out to house to look at furnace. The furnace was working but I was smelling an odor. He took a look at it and did not detect any major issues; however, he did see a few dead mice and was kind enough to remove them. John mentioned replacing the drainage container and how much it would cost to replace it. He also gave me some tips on maintaining my furnace. Keith was with him and he was great too, he talked about maintenance plan for the furnace. John mentioned a diagnostic test and I told him not at this time. I also needed more time to think about drainage container. John was very nice and very informative. I would definitely recommend him.

It’s usually difficult to exceed my expectations these days. Jackson Comfort just did that. They were informative, detailed, great communication, and very fairly priced. I’m always willing to pay a little extra for reliable service professionals. This was so worth it. I wish I would have known about them sooner. Chris Brooks was the technician that showed up at the house, when he said he was going to be there. Having the GPS to see where he was as he approaches was just awesome. Thanks to Chris and the entire Jackson Comfort team. I won’t be calling anyone else for my service.

I wanted to thank Steven P. for installing my new humidifier recently. He was super nice, very professional, and did a great job, working extremely hard!
I also wanted to say thank you to Emily as well! I communicated with her several times to get an estimate and schedule the install. She was amazing to work with — answering all of my questions (no matter how basic they were) quickly and with kindness…great customer service! I really appreciate all of the help!

I will definitely be using Jackson Comfort Services for my future needs, especially after this positive experience! Thanks again!

Just want to give a shout out Jackson Comfort staff & installers. We had a furnace & I wave installed a week ago. Cody & Billy were quick & efficient, they put down dropcloths & kept the carpeting clean. Very polite & had both installed in 4 hours. We are very pleased with out new equipment. We also got a quote for a hot water tank installation & although there was a communication delay due to sickness in their company, they will honor their quote & install it on Monday. This is a first rate company & we would highly recommend them. Way to go guys! A+ service all the way!

Robert Griffin (furnace salesman) and Thomas Rogers (furnace technician) were amazing.

Our furnace went out on Monday, and I had a different company come out to take a look at it. After 30 minutes the technician for that company, gave me a list of parts that needed replaced, totaling $3,000. He then brought up buying a new furnace vs paying to get the parts replaced.

After having their furnace salesman give me a quote, I decided to have Jackson Comfort come out and take a look for me. Robert (furnace salesman) came out first, took a look at the furnace and instead of immediately pushing a new furnace on me, he walked me through the parts the other company said needed replaced. Robert decided to have their technician come out again with him.

Thomas (furnace technician) spent over an hour looking at my furnace walked me through what was going on, and told me that only the capacitor needed replaced way less expensive than $3,000. At no point did Robert push me to get a new furnace. He seemed happy that we were able to just replace the one part.

I will be using them again. They are honest, and transparent. I have one of their plumbers coming out because we have to get a new shutoff valve for our water main.

Jackson Comfort Services were awesome. After being cheated out of 1650 by another company, they reassured me that they were going to help me. They were here on time and explained the process completely. They added a few upgrades that my previous furnace did not come with. Anthony and the other tech was friendly and knowledgeable. I am glad I went with them for my furnace needs.