Reviews of local pros in Parma Heights, Ohio

Julian was awesome! He was on time and got our pipes up clogged in less than 30 minutes. He made sure the job was done correct before he left and double checked everything. Thanks Julian!

Jake and Chris were kind, efficient, and professional. They showed up and promptly got to work inspecting the plumbing and gas lines. They explained everything that needed to be fixed with clarity and thorough detail. They were both pleasant and quick to complete the items that needed attention. Thank you!!

After calling our home warranty company & them wanting us to use the same company (Mayes & Sons) that ignored us last week when our hot water tank went; I called Roto-Rooter. A nice lady answered & said someone could come out in an hour. Since there was a stack of dirty dishes I couldn't wash & the drains were clogged inside the wall.....I said "Yes, please". We got the head's-up call like they said & Kary was here within the hour. He looked at the pipes in the basement & quoted us $480. We OKed that & he began to work under the kitchen sink. It took about 1&1/2 hours but we can now wash dishes & use the sink. He allowed me to use a senior citizen's coupon for $100. I may end up paying for this myself (as opposed to getting re-imbursed) but it was worth it. Why does all this stuff happen on the weekend?

Doug was absolutely fantastic and very knowledgeable. I had a major plumbing issue and he was able to use every skill he has to get the job done timely and accurately. Went above and beyond and left no mess. Doug is a company asset for Roto-Rooter and set a high bar. If any plumbing issues were to ever arise in the future I will put my trust with Doug and Roto-Rooter.

Today, Jake and Rob arrived on time, assessed the situation with my gas logs, explained specifically how the dis install would go, and where the lines were that would be disabled. Then they worked on the equipment got everything set up, and capped off the line. I’m confident that the gas line is safe. And they picked up the trash .. Thank you very much Rob and Jake.

Trayvon was an amazing technician! Very knowledgeable, and professional :)

Service was top notch. Technicians were great. I just needed my bathroom sink drain snaked out. $480?! Even after they applied the coupon it was still $380....to snake a drain. Sorry Rooter but at these prices I just can't recommend. Will call elsewhere next time

Jake was very professional, he explained everything about the job. As he was doing it. And took great care of my home. Roto rooter will always have my business.

Doug was an absolute pleasure to have come and work on our 2 spigots. He was kind, courteous, and honest. He also kept great communication on timing and went out of his way to find the parts we needed! If I could give 6 stars I would. Great guy!

I had to have my water heater replaced. The technician, Jake, was great. He made sure I knew what he needed to do to replace it and made sure I understood. He was pleasant, polite and professional. He also gave me an estimate on the cost before he started so there were no surprises. He should get a raise!

I was very impressed with the entire service experience. A lot of thought and effort was put into each step of our visit.First with Drake who thoroughly explained, the repair project and options.possible situations that might develop. the plumbers were very efficient,organized and very respectful of our home.
we are very happy with the work performed.
The price was way over what we could afford,
and hopefully this was unavoidable as it was a complicated job.Part of the purchase was a new faucet for our kitchen, it is an incredibly useful and versatile faucet.

We had several plumbing issues that needed attention, including leaking pipes beneath our bathtub, a dripping bathtub faucet, a non-functional bathroom faucet that required replacement, installation of shut-off valves under the bathroom sink, and replacement of the main shut-off valve to the house. All of this was completed by our technician, Jake, in what would have been a single day, if not for the delay waiting on Cleveland Water to shut off the main supply.

Jake was professional, knowledgeable, and personable throughout the entire process. His craftsmanship and attention to detail were outstanding. We would gladly work with him again for any future plumbing needs — 11 out of 10.

Our plumber Doug was super nice and very professional. He did a good job explaining what was needed and estimated cost. Very pleased with his work. Will definitely use this company again. Thanks again Doug my mom and I really appreciate you!

My service tech was Mr. Thomas. This may sound exaggerated, but he was a professional ANGEL! The past few weeks have been very much an emotional roller coaster…to the point of losing hope in people’s ability to HELP RIGHT with quality and care. Thomas…THANK YOU (and Roto-Rooter) for blessing me and easing my soul. More importantly thank you for being an ear to allow me to just vent…lol. You got the job done and made me smile (which has been absent for too long). I am beyond appreciative.

He was so nice and a happy guy
Made me feel good that the work done with quality workmanship

The gentleman who came to help me. His name was Douglas. He was absolutely wonderful. He was respectful of my home courteous, when he arrived, explained what needed to be done and went right to work. He didn't dottle around, trying to burn up the clock took care of business and asked at the end the most important question. Is there anything else I can do to help you and do you have any questions for me? What a breath of fresh air.

Very professional, very detailed, and they stayed until the job was done. Was very expensive but they left and made sure. Everything was up and running. Five stars all the way 😁

Jake 807. Jake was one off the best persons that I've had at my house to repair anything. He was very clean while doing the job. He was the only person that explained everything he did step by step. Showed me what he was doing. Reasons why this happened. How to prevent it. Or try to prevent it from happening. He cleaned up everything. When he was done you couldn't even tell he was there. I know that if I have any problems in the future. Jake will be the man I call. And I will refer him to all my friends .I thank you Jake for your quick service. You have a good man here. Keep him.

Scott was professional and positive. He was extremely courteous, and he took the time to ensure everything was working well before he left.

Second time in as many months I've reached out to Roto-Rooter and both times was so impressed with the response time, professionalism and cost! Definitely have you on speed dial now!

Seriously the best Jake 807. Will always choose him to come out. Fixed all our problems, worked past his shift, fun to talk to, explained our issues and what needed to be done, recommended the best foods places around town, best personality, and the pink shirt was such a catch I love it, unsure if it’s to support breast cancer awareness but I truly appreciate it. Best guy to come get the problem fixed. Came out asap! Highly recommend!