Reviews of local pros in Wadsworth, Ohio

I just want to say that I had an excellent experience with this company, I’ve had companies come out in the past and look at our boiler furnace that is about 25 years old And most companies just jump to replacing the entire unit. The technicians were quick and accurate with their solutions and very cost-effective! My technician was Alex and he was excellent!

Alex was excellent! He’s an expert at his job and was able to troubleshoot the problem with our furnace very quick. He is very proficient at his work. Highly recommend! Everything was covered by warranty too!

They was really friendly both office and tech that came to the house alex was very thorough and explained what he did. I will definitely recommend Kimmel to all my friends. My family is who told me about them because they have had great experience with them and they don't try to sell you something you don't need. Honesty is great because other companies are not. I was really happy with them

The office answered my call at almost 9 pm. The service tech was at my house within 90 minutes and was professional and communicative. Less than an hour later he had fixed the issue. So happy with the level of service received and will use again, if needed.

We have been relying on Kimmel Heating for many many years now. They are the best and have great customer service! They were quick to help get someone to our house even when they were busy on the weekend of the snow storm. They really show that they truly care about the families they provide services to.

I have used Kimmel several times over the last year. My furnace was 30 years old and due for repair. I had decent experiences through Kimmel with periodic repairs. I decided to use them to install a new furnace.
Nate the technician was on time at 9am in the morning to start with installation. He was kind and got to work. The plan was to be finished by 1 or 2pm. However, there a delay and he did not leave until nearly 7pm, which caused me to cancel our dinner plans. Then, at midnight, the new furnace stopped functioning. I tried to do simple troubleshooting myself before calling the "24/7 line" three different times. No answer. I called between 1am and 4am leaving a message each time. The outside temperature was -3F.
I finally got a return call at 7am. I was quite upset at the unprofessionalism and lack of reliability. Nate was able to come back out later that morning to repair the furnace. Hoping that it stays functional.

Mostly frustrated with the length of installation, error in instillation leading to not functioning later that same day, and lack of reliability with 24/7 access. The technicians were all kind though and I did not feel pressured or manipulated

Andrew came out today to start my furnace at my new to me old Mobilhome. He was so diligent trying to get it to work. We found a switch on the opposite wall that I had no idea what it was for. It is up near the ceiling. So since we were able to brainstorm the problem I figured what the heck! Let’s flip this switch and lo and behold the furnace kicked on. He’s was my good luck charm.
He was so nice and patient and now I know how to use the furnace. I am looking forward to Kimmel doing the tune up and plans for next years duct cleaning and AC Additions.

Andrew is an exceptional employee at Kimmel. He is very honest and thorough. My furnace stopped working one day and he was required to replace the control bored inside my furnace and upon getting the furnace to start blowing again he discovered a more serious potentially deadly issue. Admittidly, it could wait a little while to replace. However, despite the high cost of the repairs I wasn't willing to hold off because I have young children. It was obvious that he wasn't trying to take advantage of me and was concerned for both my family's health (mostly) and my wallet seeing that I'm on a fixed income. His true honesty shined threw when he was completely the major repairs when he came upstairs and asked me to come look at the part he removed because he wanted me to see how how and where the part was cracked (in several different places) in case I had an doubt that it was a legitimate issue. He easily could have just replaced the part and been on his way, but instead he took the time to show and educate me about the issue along with answering any questions we had. He did several other things that made me feel like he went above and beyond his service requirements that would take to long to explain, and were more of a personal customer service "shining star moments", but deserve mentioning they happened.

I would absolutely recommend Kimmel because they have Andrew, but also because they are a small hometown business who are more concerned with honest, affordable, quality service vs rushing through my house like I'm just a number or another dollar sign. They made me feel like a valued family member.
Thank you