HVAC reviews in Warren, Ohio

Purchased new home where Thompson did extensive work. Found one of the heat pumps to be tilted uphill due to improperly installed pad. Had seller and my self call them about it and they just gave us run around of different sorts. They told me they knew who I was and how to get a hold of me. Its been 3 months now so I had another company come out to fix it just now. Carrier systems they use are great, but don't expect quality service from these guys. Will never use them for anything.

Just had a new AC and Furnace installed. They were able to move up our install date due to a cancelation. They were super nice and had the install done fast. They even came back out to install a hard start kit on the AC for us right away and free of charge. Highly recommend Thompson!

I was able to get a same day service call when my AC went out. I received text confirmation and a picture of the tech that would be doing the work. Tom was polite and very knowledgeable. He explained everything he was doing and had the part that was needed. I would definitely recommend Thompson Heating & Cooling for your furnace and AC needs. We have an older heat pump and Tom had no issues with knowing what needed fixed. I will be using them again.

Tom helped us previously when our furnace went out. Now he just came to do our A/C maintenance, and did a quick check of our furnace due to some water issues that we had. He made sure everything was up to par before he left. Very knowledgeable and very professional. I can’t recommend Thompson enough!

Our Experience from beginning to end was top notch! Tim came out & gave us a quote on adding central air to our 100 year old home and we found out our furnace was 34 years old and probably needed to be replaced as well. We got a great deal on both units, and they offer financing, which was so helpful. The install crew was awesome, cleaned up very well and did an amazing job. I’m so grateful for having central air on these hot summer days! Thank you Thompson Heating & Cooling for providing us with a super easy experience to upgrade our home and add comfort during all the seasons!

I Spoke with Dan on the phone and he was able to help me resolve an issue with my AC unit that was not kicking on and he was able to walk me through a few things and had it fixed within not even 5 minutes of on the phone ! I WILL definitely for now on out be using THIS company just because of how professional , knowledgeable and respectful he was over the phone ! Also this was after hours and had a call back within 5 minutes!! Big Thank you!!! HIGHLY RECOMMEND

I was not happy with the cost of my service originally. I was contacted immediately and the issue resolved. That was one of the best customer service experiences. I appreciate when a company listens and responds.

From the moment I called and spoke with Amy her mannerism was friendly and upbeat. I explained my situation and she assured me a tech would be out that day. Nate showed up and diagnosed my issue explained everything to me. The next day my part arrived, thankfully under warranty and he came out and fixed my furnace. He checked everything out and gave my furnace “good bill of health”
Highly recommend Thompson and their crew
Very professional, friendly and on time
Thank you again