Appliance Repair reviews in West Chester Township, Ohio

Our 7 year old LG refrigerator stopped cooling. Mike from Rippe Brothers responded to our call and did an excellent job. He found that our fridge was operating in a vacuum, meaning all of the coolant had leaked from a hole somewhere. He was honest that finding the hole would be impossible, but proposed a solution involving a stop leak agent. The total cost of the agent, coolant, and service call was $250 which he explained before proceeding further with the work. He did explain that no guarantee could be given due to the nature of the repair but they had great success with the stop leak agent. Mike's honesty is what sold us on Rippe Brothers.

Left me on hold for five minutes. I called back and asked him to call me when he was free. He refused and said that my only option was to hold.

I have never been more disappointed a service repair company. Not only did they order the wrong part for our repair, but could not procure the new part for over a month (still have not received it and the appliance is not working). When I called to cancel the work order, as the part had still not come in, I was threatened with being charged for the part that had not arrived. The customer service rep, Brittany, proceeded to behave very unprofessionally and instructed me "to get my husband to teach me how to talk to people."

Rippee Brothers came out to hook up my stove and found that the guy I paid $200 had installed the fittings wrong. They fixed everything for me and made sure it was working properly and it was only $165. I will definitely use them in the future! Thank you!

Tom arrived 30 minutes early (called beforehand). Very professional. Discussed our problem and he immediately went to work. Very thorough to the extent that he vacuumed the coils, wiped down the inside of the freezer and noticed a potential problem with the water line to the ice maker and quickly fixed it. I would recommend him and Rippe Brothers.

This is the first time I have used Rippe Brothers for our appliance repair, and I am giving them the highest praise for their service, professionalism, kindness, helpfulness and doing a great job. Starting with the young woman who scheduled the appointment. She was so friendly and pleasant, and professional. Then, Mike, our repair technician did a great job. He cleaned up once he was done. He was professional, and very helpful. I told Mike that I learned a lot during his service call. Mike diagnosed the problem and fixed it immediately. Great guy! I recommend Rippe Brothers, and will use them in the future.

Art & Renita Heeger

I was referred to Rippe Brothers from Steve Jones Plumbing to fix an issue with my dishwasher. Ken could not have been more helpful, courteous and kind. After determining the issue stemmed from my water softener, he showed me exactly what needed to be done, and even gave me a spare hose he had so I could get my water softener working correctly again. Ken went above and beyond, even cleaned my dishwasher! Thank you Rippe Brothers I will definitely use you again for all of my appliance needs!

Great service and fair pricing! Had an issue with our washing machine and Rippe did an outstanding job! We were able to schedule quickly and Joe V was upfront, honest and did not look to overcharge. Definitely recommend and will use again in the future if necessary.

I have called several different refrigerator repair places over the last week and not one of them called me back! I was given Rippe Brothers number so I called them this morning. They gave me an appointment for this afternoon! I couldn't believe they had an opening so quickly. Turns out my coils were frozen and not working anymore. Mike defrosted them, replaced them and now everything is working! He was very friendly, professional and clean!

We've used them several times, on several types of appliances. They're always prompt, always courteous, always quick -- and they always fix the problem, for much cheaper than replacing the appliance would be. Can't say enough good things about them.

Mike provided exceptional service in repairing our GE dryer. He was here at exact time of appointment and went above and beyond to make repairs same day instead of coming back so I could be back in service!! I will definitely call Rippe Bros again for all appliance repairs and I'll request Mike.

It’s the first time I’ve used Rippe Brothers for any problem, but I do know it won’t be my last. As far as we can tell, so far, my issue has been solved. The main reason I would call them again is because they don’t make up problems.

Mike came out to my house today. Very friendly and professional. I was very reluctant to use this company base on the last review. But because all of the other reviews being great. I thought I would give them a shot. I am glad I did. The price was right and my dishwasher is working again. No complaints here. I will definitely use them again.

We contacted Rippe Brothers because our wall oven microwave combo was having some issues. The microwave door latch stopped working. They came out, said it was the fuse and put it back together. This didn't fix the problem, as whenever it was used after this it would stop every minute and say "door". I called them back and the same technician returned. He told me the problem was the frame was dented so he hammered it flat. I will say it's repaired now and working, but I now paid for a new fuse when mine was probably fine before, as I suspected. Each time the tech was over, I could hear him in the other room, moaning and groaning about "how terrible the design of my unit was". Each time he left leaving a mess behind from where he was working - both times I ended up sweeping it up as he was walking out the door. I will say I'm glad I have a functional microwave, as spending $160 is better than $3K to replace the unit, but the professionalism was not at all what I would have expected.

I have been using Rippe Brothers for 25+ years....they do a great job! Even though it is sometimes bad news, I feel they have always been honest; that is very much appreciated! Mike was here today and he seemed so sorry to give me bad news about my washer and dryer, I felt he was honest! Thank you Mike and Rippe Brothers!

I received a time frame of 9-11. At 915 the repair tech Mike called. Said be there in 15 minutes. Very friendly, explained what was wrong and fixed the issue promptly. He even took the time to vacuum the inside of the dryer. He even thanked me for my service.(he saw military plates on my car). I cannot say enough about this company.Being professional and courteous will always get my business. Thanks again Rippe Brothers

Rippe Brothers was recommended to us by a friend when our Samsung dryer stopped working correctly. They came quickly and charged a reasonable price. The repairman was very kind and knowledgeable. Highly recommend!

I went with Rippe Brothers and didn't have a great experience. Full story below, but basically paid for assessment/visit, and they didn't provide me with an estimate, and now won't return any of my calls.

They came to my house to assess the issue(refrigerator about 5 years old, and the ice machine isn't working). The individual wasn't able to determine what is wrong, so he let me know that he would have a coworker that is more experienced with Whirlpool come back out, and I should expect a phone call in the next 2 days. I paid him the service fee, and was told I wouldn't have to pay a second service fee for the next visit since he wasn't able to give me details on the issue. I never received a call, so I called the office. Spoke to a lady and was told they would call me back in a couple days with more details. Never called back, so I called again, spoke to a lady and was told that they need to call me back because they need more information from a team member. Again, never called back. I've since called multiple times, and have left voicemail asking them to refund me my money and call me back. I paid them to assess the issue and give me an estimate as to the cost of repairs and labor. I never received this and they will not call me back. Needless to say, I don't recommend using them as they basically took my quick fee from me and won't respond.

Had a problem with my refrigerator leaking and decided to use this company versus buying a new fridge. The technician was out promptly, diagnosed the problem, and was able to fix it for a small fraction of a brand new one.

I do understand why people would complain about the fact that the trip fee is not waived / subtracted if they are used, but that fee is still charged by other places, but it's baked into the labor and parts prices. I was given a complete breakdown of the charges by Rippe Brothers and everything was very fair, I would highly recommend them to anyone having appliance issues.

Our refrigerator was leaking water and unfortunately used another repair company who did not fix the problem, but actually made the situation worse. I then called Rippe Brothers on the recommendation of Recker and Boerger . Their customer service was excellent and I was able to schedule a repair the next week and was given a 2 hour window. Joe came to our house today on time and did an outstanding job. He went out of his way to clean behind our refrigerator, replace the part that was missing and made absolutely sure the problem was fixed before leaving. I was extremely pleased with their service and would use them again without hesitation. They're the best!

I needed a belt and a pulley for our dryer. I called in the morning and both parts were in stock. The prices at Rippe Brothers were about the same as what I could get them for from an online retailer and when it was considered that I did not need to pay shipping, I actually paid less. I swung by and picked up my parts in the afternoon and after an easy installation, by that evening my dryer was as good as new. Both the woman that I spoke with on the phone and the woman working at the store when I picked up the parts were friendly and courteous. Thank you.