HVAC reviews in West Chester Township, Ohio

I am signed up for their yearly service. I have been an Airtron customer for several years. 7 years in Indianapolis and about 3 to 4 years in Cincinnati. Their service has been outstanding. My latest technician was Shamar Hargrove and he did a thorough and excellent job.

Frank responded to our service call. Our unit was short cycling. He did a nice job troubleshooting the issue, took his time and was able to fix the issue and restore hearing back to its original capacity. Would highly recommend Frank for all your maintenance needs. Thx AirTron for the service contract, well worth the 6 years!!!!

Dan Delaney was awesome! His troubleshooting was amazing. He listened to my concerns and then thoroughly invested my A/C issues. He resolved every issue and completed the work promptly. I appreciate his professionalism and his knowledge of my dual zone system. I will always use AirTron for my HVAC needs. Thanks again Dan!

I’ve been paying for Airtron’s highest-tier Essential Plus plan since 2024. This weekend, my HVAC failed during freezing weather. I called at 10:30 PM Saturday — they promised a tech within an hour. Nobody came. I called again, got pushed to Sunday morning. Called again, got “escalated.” Still no callback, no technician.

Eventually, they admitted they had no techs available and rescheduled me for Tuesday. When I asked how many techs they have for the entire Cincinnati/Dayton area, they said “probably one.”

Let me be clear:Their “24/7 emergency service” is just phone support. No one will physically come fix your system when you need it most. If you think someone will show up — good luck. I paid for this plan and got nothing when it mattered.

Airtron might work Monday–Friday. But if your system fails on a weekend, you’re on your own. I’m canceling and demanding a refund for the promises they failed to deliver.

11/26/2025: Dan's experience, wisdom and ethics are critical assets to insure Airtron's success. His experience added to Frank's experience, wisdom and ethics reinforced my decision to move to Airtron for caring for my furnace. No fooling around with the customer ... honesty, integrity ... the most important
things in today's messed up world.
Compliments go to Airtron for having
them on-board.

Had maintenance on my HVAC/ Heating & Air done for my yearly service plan performed. Technician Shamar Hargrove came out. He has came our before and is always professional, courteous and friendly. Great employee and representative for Airtron!

Our furnace was not kicking on. I called Airtron (Rialto Location).Dan was here within 3 hours! Dan was courteous, knowledgeable and even made suggestions about signing up with the Essential Home Care Plan! Next time we need to call Airtron, we will be requesting Dan!

Once again Corey at Airtron did a great annual service on my HVAC system as part of my service plan. Additionally, I’ve been considering a home humidification system and had many questions and concerns. Corey completely explained the benefits of a home humidification system, in addition to explaining how it works and the installation process. We then decided to get it and Corey will be coming back next week to install it. No more portable humidifiers (and cleaning them weekly) throughout the house for us!! Thank you Corey!!

Such a great experience with Airtron! Had a new AC unit and 2 stage furnace installed. We went through the Costco HVAC buying program and Bryan came out to provide a quote. He was absolutely fantastic at ensuring the system would work for our house and explaining what would be completed. Showed up the day of and helped out the installer.

Justin was our installer and I couldn't be more impressed. Very friendly, cared about his work, and ensured things were cleaned up. Highly recommend Airtron for your HVAC needs.

Airtron is my trusted provider for hvac service and today was another reason to highly recommend them once again. Gregory and Josh were absolutely fantastic. They were extremely thorough and knowledgeable and solved a long standing problem with my system. I highly recommend both these guys huge thumbs up

We had AirTron come out to check our AC unit a couple of years ago and found that by signing up with the ESSENTIAL HOMECARE we would save on the service visit. Paid the monthly invoice and then had the blower fan go out. With ESSENTIAL HOMECARE we were priority and there were no extra charges. Just recently we had issues with the EcoBee rebooting, and AirTron was able to Troubleshoot and replace the heater over-temp sensor. Afain, withthe ESSENTIAL HOMECARE there was no charge for the parts or the visit. Great Company, great Service. Frank Huber was our service technician and highly recommend him and AirTron.

I have had Dan out to service my unit twice and couldn't be more pleased. The first time was during the August heatwave and he replaced the blower motor for us at an extreme cost saving. Today he came out again because our unit wasn't blowing any heat. He quickly diagnosed and repaired it. He is very personable and knowledgeable. I highly recommend his services. Thanks Dan.

Extremely happy with the service - quick scheduling, awesome service and clear communication!
My outdoor amaflex covering was corroded so I called Airtron.
Frank Huber came and quickly completed the fix in no time! He was so great in making sure he did the job flawlessly and also put gum on the hole coming out of house to ensure overall safety!! Just loved the service and I am very happy to be Airtron customer!!

What a great experience today with Gregory A! He used his professional knowledge to quickly determine what was going on with my system and diligently fixed the issue. He went above and beyond not only with the service he provided, but also with his friendly disposition. First time Airtron customer and have already decided to go with a maintenance plan. Just seems like the right fit!

Absolutely incredible customer service and response time! I don’t rate experiences 5/5 often but Gregory and his team were amazing! Very responsive, very knowledgeable and he even walked me through our furnace issues and the repairs. He even said that he valued me as a customer which kind of made my day as I rarely hear something like that. Thank you for making this an easy and stress free experience.

Adrienne was absolutely wonderful to work with. She took the time to truly listen to my needs and made sure I felt heard and understood. Her empathy and warmth immediately put me at ease, and she offered thoughtful, practical solutions that felt genuinely tailored to me—not rushed or generic. You can tell she really cares about the people she helps. I’m incredibly grateful for her support and would highly recommend working with her.

As a first time home buyer I have little experience maintaining a home by myself so I called JM mechanical for a furnace tune up right when I purchased my home. Every aspect of my experience with this company was great, from the scheduling to the appointment itself. The technician was thorough and also very informative, taking time to explain the ins and outs of things I needed to understand/look for as a home owner as well giving me helpful advice. Their services are fairly priced. I also appreciated that they sent a profile of the technician to me when he was on his way so that I could properly identify him when he got here. I will be sure to tell any of my fellow homeowners about JM mechanical and will be using them for all of my heating and cooling needs in the future!

From the time I called to the time Michael showed up, I’ve been impressed with this companies customer service. They are very professional and personable. Not only was Michael early, he was very pleasant and well groomed. He made me feel very comfortable and explained what was going on with my HVAC. The best part was there was NO pressure to have any extra bells or whistles. He didn’t try to make me a “club member” or feed me any lies about something needing fixed that wasn’t truly broken. Thank you so much Michael! Two thumbs up!!!

We are very happy with our new air conditioning system! We had several other quotes from companies charging much more for lesser quality systems. Within a week we had a quote (Brandon was great, professional and helpful) and the new system was installed (Jason and Alex were efficient, professional and respectful of our house and our indoor cats). The office was efficient, polite and answered our calls and any questions quickly and honestly. We had a great experience and highly recommend JM Mechanical.

JM Mechanical company is fantastic! We trust no one else for our HVAC and water heater needs. Sean Kunz is wonderful! He's extremely knowledgeable, friendly, and efficient. Sean serviced our JM Mechanical appliances: Daikin HVAC system and Navien hot water heater. He spent time checking inside and outside and explaining it all! The Navien tankless water heater is amazing and our family of 5 never runs out of hot water anymore! Thank you Sean for your time and help! Thank you JM Mechanical for being a reliable company!

Noah Williams and Donald Gilbert from JM Mechanics were great HVAC technician. The two together have synergy and worked great together! They were technically very good but provided great customer service. JM Mechanical hired the right guys when they hired them.