Reviews of local pros in Westerville, Ohio

Chris came out due to my concerns and answered every question I had. He even called the city to request someone come out. He could have pushed it on me but he took care of it. He really wanted me to be at ease. Thank you Chris, you succeeded. Please stay humble. It's a rare trait and truly needed for homeowners like me.

I called today , Friday, at 9:20 AM to schedule a plumbing issue That I had in my basement. they scheduled me for the same day which was great. They also texted me at 3:45 Letting me know that they are on their way. after staying home all day, I had to call them to find out what is going on with my schedule. Claiton (dispath person) informed me that they are not able to come out today!!! And they need to reschedule for Monday. When I asked if I can talk to someone or schedule anytime Sooner, they simply said, there's nothing they can do for me. I'm left with no water Till Monday.!!

Chris and his team did a great job replacing our water service line from the street. Start to finish they were courteous and professional. Very pleased with the prompt service.

Based on your advertising, I expected a company that values my time as much as I value yours. The four-hour service window without an ETA was already challenging, but what was most disappointing was the lack of communication. About 15 minutes before the window closed, I had to reach out myself and was then informed the appointment might need to be rescheduled.

To be clear, the need to reschedule was not the issue—I understand that delays happen. What fell short was the absence of proactive communication. A simple message earlier in the day acknowledging the delay and the possibility of rescheduling would have made a significant difference.

I was open to becoming a new customer, but the experience didn’t reflect the level of service your advertising suggests. The multiple follow-up emails, calls, and texts after the fact reinforce my original concern that the response has been reactive rather than proactive.

I hope this feedback is helpful as you evaluate your customer experience going forward.

Denis' team did a great job to haul away the existing 40 gallon water heater and install a new tankless one. Two PVC pipes went all the way to the side of my house through the crawl space. They cleaned up everything within 6 hours. Excellent!

Austin was absolutely amazing, he came out to do a sewer inspection and ended up finding some major issues, he wrote up the options and covered them with us in great detail. The team is coming to make the necessary repairs and I’m sure they will be just as impressive!

So this is an update to my last review from last month. Let me first say that if I have a bad experience, like a 1 star experience, it will usually move me to write a review and I've never gone back and updated the review, because I've said what there is to say and I'm done with that company. But in this case, Eco Plumbers called me several times regarding the review, indicating that they wanted to make it right. So I called and spoke with a couple very nice people. They committed to sending someone out to rectify the issues. Long story short Phil and John showed up today and not only adjusted the sore-thumb-looking wire repair from last month, but also addressed the dimmer switch needed on the chandelier. They were very professional and did a great job, the kind of job I was hoping for originally. Besides this, Eco Plumbers had them do this work at no charge (and they never cashed my original $332 check). Now obviously, this was never my objective (to get free work done) and I even offered to pay for the dimmer switch fix, but they said, "no charge". I've never in my life had a company bend over backwards to make a situation right like they did. So this changes my review from a 1 star to a 5 star. Never done that before. May never do it again, but in this case it was fully warranted. So I can say that I feel like in the case that something isn't done right, they make it right. And in today's service world, that is a remarkable thing.

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Previous review from a month ago for context:
$700 per hour for electrical work. No joke.

Fixed a wire (see picture), took 25 min. $332. That's my review.

Denis and team did a great job. Briefed me about their approach to the installation of a new water heater. Called my attention to some differences between the install of my old unit and this new unit. Kept me informed as to progress and walked me through the system once they finished. Aside from a great new tankless water heater you would not have known they were here. Very conscientious and tidy. Also, just a super nice human being.

The technician that came out was very kind and professional, explained everything that he found and what he was doing. Fixed everything in a timely manner.

The technician Tony was amazing. He provided exceptional customer service he was very informed about AC cooling. I would recommend him every time for a service.

Excellent work. Came out fast to get an estimate and was able to schedule immediately following. Crew that showed up was very professional! Cleaned up and left everything looking great

Tommy was quick and professional with getting our AC up and running!! He was understanding when we had to wait to get approval or when we didn’t have the key to open where he needed to locate. He worked patiently with us.

Thank you for the great service provided. Technicians Devin and Dustin were very professional and knowledgeable with installation of the furnace and A/C unit. I appreciate the follow up to ensure all was going well. Thank you.

Dustin and Nate were awesome! Appreciate all the work Franklin has done for us!

Awesome job! They do great work!

They did a great job and the service technician Ron was knowledgeable and reconnected our humidifier.

This is a top-notch company! Easy to schedule, arrived on time and work was completed as requested. The guys were respectful, informative and hard working with a good side of humor! Will be calling them again if heating and cooling needs are required at our home!!

Xavier, Tony really helped get the install done with a really tricky situation!! Ryan was very professional, calm and helpful! Had at least 4 quotes - best service and price!

Our technician Tony was wonderful. He explained all of our options to us.He went over how to operate our new wall thermostat. I recommend Tony and also Franklin Heating and Cooling.

Tony was a great help. He is very experienced and was able to diagnose the issues with my furnace quickly. Unfortunately, for me with my furnace being nearly 30 years old, it was on its last legs. He was able to give my options and best suggestions. I would/will definitely hire their company again.

The technician arrived and diagnosed the issue quickly. The tech had the unit back up and running and even went the extra mile by cleaning the evaporator coils. Great professionalism.