Reviews of local pros in Willoughby, Ohio

Scott is too lazy to check for a house number that is clearly visible on the attached garage. He sat in an unmarked truck at the end of my dead end road for 20 minutes and then marked the job complete for my home warranty service request. By reading these other reviews I've saved myself more frustrations it seems.

They worked hard and put in a new boiler in about a week. Scott was easy to talk to and very helpful.

Great job guys. They were determined to fix my furnace so I wouldn’t be left in the cold. Much appreciated!

Called SH&AC and Scott returned my call same day. He inspected the furnace which I already knew was on its last legs. He explained what was wrong. I ordered a new furnace. Mike arrived same day and with his helper installed a new Trane furnace and cleaned up the area and took the old unit. They didn't waste time, were very polite and answered all my questions. I would recommend this company to anyone needing HVAC service.

One of the worst experiences. I usually do not leave feedback! However last year we had a new furnace and new AC installed by this company. Since then, we have had to have another company fix mistakes that were made by them (two of which were deadly had they not been taken care of). Now, with spring and summer in full swing, we again, have to have repairs to the “new” AC! Absolutely horrible experience and do not recommend this company at all. I could go on about communication, but what’s the point? It’s just costing thousands more out of pocket for work that should have been done right the first time! Good luck if you choose them! Just take a look at the photos and you’ll see this “New” system! Absolute joke!

Scott is extremely combative. This company installed a new heat pump for us through our home warranty. There were many issues with it and we had them out just about 15 times to try to explain to us why the heat pump wasn't kicking in the secondary blower anymore with the new unit. Never got a really straight answer other than that's how it's supposed to work.

Last night the breaker exploded and our house almost burned down (now and exaggeration please see pictures). When i used Google AI to search for what the item was that exploded I found out it's a surge protector specifically for AC until and heat pumps that has been recalled since 2014.

Upon speaking with Scott, he advised he's never seen one of these in 32 years of installing heat pumps and ac units. I'm pretty sure that means he has installed basically no ac units since ours is the first one they've ever seen. Additionally he argued with me about it having nothing to do with th AC unit which is highly unlikely seeing as the new ac unit is much different from the older one we had. It has much different electrical connections than the one they replaced and they had a lot of issues connecting the new one to begin with because we have nest devices.

All in all, don't let this guy come to your house. He's an arrogant man who doesn't know what he's doing, clearly.

STATE HEATING Owner Scott & Technician Ray Special Thxs to both of you. Scott wow!!! You said you were going to make sure we got our Furnace fixed today & it is fixed After leaving our home very shortly you sent us an awesome Technician named Ray. Ray your knowledge & kindness was not unnoticed it is so appreciated , our heat was out Wed Thurs Fri Sat Sun & Mon. in these freezing temperature Monday Scott phoned me from State Heating came to our rescued on Tuesday Scott made sure we have furnace fixed & we have heat that's the best Christmas 🎄 present ever after having all those freezing days with no heat For the other Company I pray this terrible messy situation never happens to anyone else & they have no one to respond back to them while they freeze waiting on them telling lie after lie dont use that Company, FACT but for my Husband Preston & I we will stick with State Heating & Air. if ever we need anything else Thx Again STATE HEATING & AIR Owner Scott & Technician Ray ⭐️⭐️⭐️⭐️⭐️ Your Customers Alison & Preston West Side Of Akron

I was calling to get an estimate on my mom's hvac and the owner answered and was very rude and just tried to force me to make an appointment which I did. Before we hung up I asked him for the name of the company and the phone number he gave me the wrong number. So I googled the company name and came straight to the reviews and after reading the reviews I called and canceled. He didn't answer for me to cancle but he texted me to let me know that he canceled the appointment. I will not call again and I would never recommend this business to anyone. Beware!!!!!

Was so disappointed with State. Oct 17th we called our home warranty company to have someone come out and look at our boiler system. They came multiple times, never would turn quotes into HW company, seemed like being at our house was a bother, and were a nightmare to communicate with. Boiler was finally fixed today on January 30th…by another company.

Our warranty company hired these guys to come look at our furnace. They came out the next day & told us the blower motor was bad. Ordered a new one which took a week to come in (not their fault) had a technician come out to put it in. Tech said we were good to go. And hour later our house was even colder than before. Called multiple times over the next 3 days to get them back out with no response. Finally called out someone else to find out that not only did they order the wrong blower motor but because they still used the wrong one it burnt up our circuit board! Never ever go with these guys they are 100% crooks!

Previous complainers must be talking about a different Scott. The Scott who came to our house on a frigid Saturday evening at 7 pm was courteous and fixed our heating problem almost immediately. He was sympathetic when my wife told him earlier in the day that we were elderly and had no heat. He squeezed us in very late in his busy day and we are grateful that he was able to help. The cost of his work was paid for under a service contract, but whatever they paid him was well worth it.

State Heating & Air was assigned to home warranty claim for furnace. The tech (Ray) came out on Fri, Dec 12, 2025, advised cleaned furnace drain (advised he removed debris put them in the basement sink - regular bathroom, why put down a drain to clog and not a bucket). I wasn’t aware an error light on furnace until tech left. Immediately called to see if he could come back, had literally just left. Admin called the tech, he advised the light was “normal” no need to come back. Drain was issue. Heating issues, shut off and leaking continued so I called over the weekend to advise it wasn’t fixed. Monday they called and advised the owner, Scott would come out Tuesday, Dec 16, 2025. Scott came out and advised he cleaned the drain as well and proceeded to inform my husband that the heat exchanger was bad and that the unit was installed incorrectly and would need replaced and installed correctly. Scott called me to advise the warranty company declined the claim and would not cover replacement due to improper installation and proceeded to “sell” me a unit for approx $7999 that he could install the next day. Go figure. I contacted the warranty company to advise it was not installed incorrectly and they advised me to get that in writing from a second contractor if that’s the case. I contacted the HVAC company that had replaced our A/C the summer of 2024 (through our home warranty) and the owner came out that same afternoon and actually cleaned the drain (he called me to advise they had NOT actually cleaned the drain at all) and confirmed unit was in fact installed correctly. Claim was approved but they wouldn’t allow us to switch contractors. We were sent a total out of pocket due over $2,000 to State Heating for services not covered for replacement (3 carbon monoxide detectors and we had Nest ones already which Scott knew, inflated permit price, parts to install correctly that weren’t needed). They are not a reputable company, refused to let them back in my home. Advised the warranty company that whoever handles their contracts needs to take a good look into this company because they are taking advantage of everyone involved. They are paying them for services not received. We ended up replacing for more money but the piece of mind that these crooks didn’t do the work was worth it a million times over! They have bad reviews for a reason…