Reviews of local pros in Willoughby, Ohio

Devin and Enso work good together. They knew their "stuff!" I'm sure I'll be shooting questions to Ruthie. I'm practicing with it today figuring out the louvers and the heat. It is heating really warm. Next the A/C! Everyone cleaned up.I have a dog that likes to run and they were very conscious about gates and doors being closed.

Furnace decided to stop working. Overholt heating came out, Devan helped so much in explaining the blower went out. Living in Stow he needed to go back north to hopefully get part. At distributors, which they had. Came back down, installed late afternoon into the evening. Devan was beyond helpful, very professional, humble, encouraging. Also suggested how to help prevent adding to life of furnace. Thank you. Highly recommend their service.

After failed service with other companies we gave Overholt an opportunity to service my dad’s furnace after recommendation from friends. Received a text about 1/2 hour in advance notifying me the tech was on the way. Devon arrived and was extremely pleasant and professional. He completed the service in a timely manner and clearly described the work and state of the furnace. I highly recommend Overholt.

Devan, the maintenance person was very professional polite. He made sure he cleaned the space that he was using after his job. He put on shoe coverings, which I really like that. He was very thorough. I was very satisfied with his work. Job well done I would give him my A+.

Lavelle did an excellent job servicing our furnace. He was courteous, knowledgeable, professional. He went above & beyond what was expected. WOW!! Thank you Lavelle!!!

I needed a professional review of my systems, and the technician was very thorough and helpful and knowledgeable with my many questions. I felt the price was very reasonable for the service, and he was very communicative and on time.

Imagine scheduling a appointment 4 days out, just to cancle after the guy missed the window the day of the appointment, because you don't have anyone to work in a crawl space meanwhile my wife is pregnant and I could have went to another company. Not to mention I work 12 hour shifts and stayed up 5 hours after I got off work just for them to call me and cancle. Disgusted with the way this was handled no one should use this company.

Very rude and unorganized. Had HVAC installed and then had to have repaired by home warranty who went through Anderson. Apparently State is known in the area for code violations and being very unprofessional.

Had this company come out to work on central air unit. The first guy didnt do a thourough job. The unit stopped working in 3 days. The owner came back out spliced wire again..stopped working again in 2 days. Constantly calling this company..no response. Had to call new company diagnosed the real problem. I wasted money on a yelp voucher and service product cost..im incredibly disgusted with this company for the lack of work repair and no response.
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I know nothing about AC units, and thus I panicked when my AC digital display unit died. I asked for a quote from State Heating through Angie's List and was on the phone with them in under a minute. They could have gouged me for a service call price, but instead, the gentleman I spoke to (I believe he said he was the owner), walked me through checking the batteries of the unit. I didn't even know those things had batteries! Within a few minutes, my unit was operational once more, and I got professional advice without being charged a dime. I will absolutely be calling State Heating again whenever I have any issues in the future.

My furnace stopped working on a Sunday, so I looked for a local company on Angie's List. Scott called immediately after my search. He showed up and one hour later had my furnace working excellent. Great Job!

I have a Sears home warranty and our central air decided to stop, they connected us to State heating and air conditioning!
He arrived on time and diagnosed the problem to be a very small leak of Freon, he recharged it and was very pleasant and easy to talk to!
He was also friendly to our dogs!
Dog people understand!

Both Sab and Lavelle (and Lavelle’s co-worker, I didnt catch his name) were very knowledgeable and answered all of our questions. The install was quick and looks great. I called on Friday 10/28 and they came out to inspect that afternoon and then replaced the aged furnace on 10/31. Very quick turnaround!

Tried to leave a message. Work was issued by my home warranty company to this contractor. He never called me to confirm or cancel. There was no communication whatsoever. I understand that location may have been an issue but I cannot understand the lack of communication. Would not recommend or use again. Very unprofessional

Absolutely terrible customer service. Paid half of the amount due up for my before the service was completed. Still have not had the work completed. When I reach out for a refund, I’m told the message will be given, yet I have never had a response. This has been since August and they are still holding my $1,000 with no repair and just being ignored. Would definitely not trust them to complete any work in my home considering they think it’s completely acceptable to hold others money and not complete work.

State heating and cooling is the biggest joke of a company! They are absolutely god awful.. had to deal with his stupidity and inability to diagnose a problem.. not by choice was sent over because he was referred by the lovely hsa (which in my opinion is just as stupid as this company). Being here 5-10 minutes his diagnosis was that my boiler was shot.. I needed a new one. Had another contractor here that same night and diagnosed it as a bad gas valve. Came back the next day and had my heat back up and running. This State heating and cooling is the biggest crock... UNLESS.. he gets hsa to cover a new furnace I’m sure he’s fine at putting new ones in.. fine being the key word.. but at FIXING one he’s TERRIBLE... and terrible isn’t even a good word to use because he’s that bad... the best part was... I had to pay outta pocket to get my boiler working and 3 weeks later got charged 80$ for his 10 minutes of work by the hsa. So please for the love of god.. don’t use this company. There are so many more reliable trustworthy honest companies out there!!

Scott came out to my house 4 times through HSA home warranty. Charged HSA $1,100 in parts and labor. Left my house with no boiler working and telling me I need a whole new boiler. Now I have to figure out how to fix it. Another company came out and told me they can fix it for half the price. Would never recommend state heating ever. Only had to use them because of the HSA warranty.

Not sure why all the bad reviews. I ask for State heating and air whenever I have a problem (found them through HSA home warranty). They are always timely and respectful, get the job done and tell me what I need without a big sales pitch problems. They have been excellent the 4 times they’ve been to our house and I would happily recommend them to anyone 😊

Everyone I spoke to and dealt with was kind and professional at State Heating; from Melissa in the office to Lynn, who installed our new furnace. He went over everything with us and answered all of our questions. Although I do not remember the name of the gentleman who first came out to discuss the problem, he, too, was polite and a professional. Also, they cleaned up after themselves. This is a company I will recommend to others and use again.

Thank you
S. Brown

I agree with Kiberrly, Scotte replace a new AC for me last summer without changing the old pipe, so it's always leak freon， Constantly calling and email this company..no response! So i have to drive 40 mins to his office to make an appoitment, then he came and promised can add the Freon free for 10 years only, I can not accept， then he just dissappeared! im incredibly disgusted with this company for the lack of work repair and no response, and was thinking about to sue him if I have to!

Found these guys through my warranty company and hired them to replace my furnace and AC. Worst decision ever!

1). When I paid my deposit, there was still snow on the ground
2). Here we are on July 25th, the job remains incomplete
3). In working out a price for both replacements, I requested service or replacement of a duct fan in my attic
4). Upon arriving for the first installation, Service Tech announced that he would not be going into the attic today due to a back injury. Fine.
5). Upon scheduling the second installation, I reminded the office manager about the duct fan. “Yes ok”
6). AC installed. Too cold to pressurize. No duct fan
7). Called to remind them about the duct fan and pressurization needs. Owner responded absolutely confused.
8). Called again to remind them to come pressurize
9). Called again and again and again
10). Finally, someone showed up to pressurize the AC and remove the duct fan in order to rebuild

I’ve called almost every week since then, which was around May. Not once has this entire company spent a second to call me and give me an indication that they are on top of the job.

Do not pay this company until the job is done. My one year old has better follow through and communication skills than these guys.