HVAC reviews in Wooster, Ohio

My AC went out suddenly and Service Now sent Travis DeVault to help me. He explained what was needed and got it up and running until a new compressor could be ordered and installed. The essential part came in and the next day Travis worked quickly and effectively to replace the compressor before a coming rainstorm. I was impressed with his knowledge and his thoughtfulness to meet my need during a heat wave and on my time schedule. I’m going to continue to use Service Now because of technicians like Travis. Now I’m enjoying the cool because of him.

Their service is extremely quick. We called at 8 PM and they had someone at our house within 20 minutes to diagnose our issue. Travis Devault and his crew did a really good job fixing our problem. I highly recommend and will use again.

Great, quick and courteous service when my AC went down. Same day service to get me back up and running on some of the hottest days of summer. Reasonably priced. Travis DeVault was the very knowledgeable and informative technician! Highly recommend Service Now for your HVAC needs!

Late in the afternoon of 8/16/24, we noticed that our house wasn’t as cool as it should have been. In fact, the thermostat showed the house temperature was 5 degrees higher than what it was set for. We called the heating/cooling company we’ve been using for the last 9 years and, because it was after their normal business hours, our call was transferred to their after hours “emergency” number. Going to voicemail, I left my name, phone number and address. After 3 hours and no word back, we called Service Now. We called at 8:35 pm and, to our surprise, we spoke to an actual person! She took our information and told us she’d reach out to the technician on duty and he’d give us a call back shortly. Within 15 minutes, Eric called back and we explained what we were experiencing. Eric arrived within a half hour and very quickly diagnosed the problem. He had the necessary part on his truck, and installed it within minutes, all the while walking us through what the problem was, and answering any questions we had. Eric was very professional and we were very comfortable and satisfied with the service he provided. Based on our positive experience, we may be contacting Service Now for all our future heating / cooling needs!
Doug and Peg Fawcett

Travis came today to work on our air conditioner. He was very thorough, professional,and friendly. He took the time to answer all of my questions. We appreciate his knowledge and expertise on the products we are considering for our home. We would recommend them to anyone. Definitely ask for Travis!!

We took heating repair service with technician Travis, “”absolutely amazing service.”” He got a great knowledge to share to any layman who does not understand much about the equipments. We were initially upset with the service provided by other person, but Travis made all the magic!! Highly recommend his service through Service now company. Thank you Travis!!

Travis arrived and went right to work. He checked everything out and replaced our thermostat and we have air after waiting on waiting on our home warranty without success. He was very knowledgeable and explained everything to me. Thanks Travis for doing such a great job. I finally got a good nights sleep.

Travis DeVault is always prompt and professional. We have worked with him and the Schmidt’s Team for years. Travis’s knowledge, attention to detail and commitment to excellence is clearly reflected in his work. Thanks Again !

I would 110% without reservation recommend this company for any and all heating and air conditioning work. I recently bought a house and started to experience some minor leaking issues with my furnace. Travis DeVault came to address the problem and was nothing but highly professional, knowledgeable, and detailed. He diagnosed the problem and fixed it with care and detail. I immediately knew I could trust his work and recommendations. The technicians take as much time as they need to fix and address the issue. They are not racing against the clock. They take the time they need to provide high quality work and customer service. Service Now should be your go-to for heating and cooling work. You will not be disappointed. I would also suggest that you request Travis for your service call - he does excellent work!

Our furnace stopped working and displayed an error code which my husband noticed as he was leaving for work. I was able to schedule a service call for that evening!
Travis was extremely knowledgeable, kind and did a great job explaining how he was going to fix it.

He diagnosed the problem quickly and had the 2 replacement parts in the van. We had our heat restored in about an hour! Travis also took the time to help me set up the app on my phone so I could control our settings remotely.

I highly recommend Service Now for their quality products and excellent customer service! We did not have to pay for service or parts because of our warranty, which I also recommend.

Travis taught us more than anyone has and is a pure delight to have here. Very personable as well as professional! We would love to have him all the time! Thank you for such a great experience!
He even tolerated our bad dog!

Travis arrived at the house in a timely fashion. He was professional and very personable. He was thorough and went about his work quickly and efficiently. He took the time to explain things and make a few suggestions. He remembered my wife & I from last summer. He was polite and gracious.

People like Travis are a hugh asset to Schmid's Service Now. I hope he is able to come to our house for all our routine service work.

Whatever you are paying him isn't enough, he deserves a big raise!!

The entire team that installed our new furnace system was amazing! But we were thoroughly impressed with Travis. What a knowledgable man. He came late in the day to finish wiring the complicated system install and stayed until it was operating exactly how it should be. He was so knowledgable about everything! He also took extra time to walk us through everything, made sure we were buying the right filters, talked to us about the upcoming duct cleaning & sanitization ….. so many more things than he was sent here to actually do.
Highly recommend and appreciate the service we received today, all around.

Greg arrived the same day I called and walked me through several different options on my appraisal and worked with me to find one that was best. He didn't pressure me at all while getting a couple other quotes which Schmid's ended up beating anyway. Installers Joe and Joe did a great job on the initial install going well above and beyond what was expected. A few weeks later I had service tech Travis out to do an adjustment to the thermostat and investigate a minor issue and he got everything resolved very quickly. This whole process was seamless and everyone involved was a pleasure to work with.

Travis did an excellent job evaluating the issue, explaining the cause and gave plenty of helpful information on what to look for and what issues are of concern. They responded the morning of my call, and made quick work of it! Fair price, excellent service, helpful and articulated! Thanks again Travis and Schmid’s Service!

Travis was able to repair our furniture. It was a relatively easy fix. He took care to explain everything. When asked questions about other service that they provide, he was able to give us the answers we needed. Thank you

I am so pleased with my experience with Schmidt Service Now. I called the company for an appointment to get my air conditioner cleaned & serviced. They set me up with a appointment the same day. I was very happy about that but this even gets better as I meet Travis & Skylar. This is a father daughter team. They were very impressive. Travis is so professional & extremely knowledgeable while Skylar is just a extremely good assistant doing whatever needs to be done. Skylar made my seven year old ac look new & Travis had my unit checked out & explained any possible issues that could occur with it.
I give this father/daughter team a fantastic remarks as they checked all the boxes for a job well done. This company is extremely fortunate to have them both representing their company. I will be requesting them for any future issues.

Service was excellent from the minute they answered the phone! Travis Devault arrived within 45 minutes. Travis was very professional, & kind he took his time to really dig into our furnace issue. Though there was no resolution to our issue, at no fault of Service Now. We all agree it's time for a new system. Service Now and Travis will be the ones we call to replace it. Travis & Service Now, My Family and I appreciate your kindness, professionalism, & service. Highly Recommended!

Great service. Able to fit us in at 945pm on a no heat call. Cameron is a very polite and knowledgeable tech.

Cameron and Matt did a great and efficient job.
They deserve a big raise. Maybe a nice bonus.
Very professional young men.

I'd like to commend Eric Austin from Service Now for the excellent experience I had when he was here to service my furnace and A/C. He was extremely pleasant, very competent and thorough, and very thoughtful regarding my special circumstances. He spent time to explain exactly what was done and to provide details about the cost of various items. Much appreciation to Eric. Great job and great guy!