HVAC reviews in Wooster, Ohio

Giving them one star is generous! We have been customers of Wooster Service Now for at least 10 years and have been part of their service club that you pay monthly to have bi-yearly service and expedited service for issues that may arise. We needed a new air conditioning unit installed in May of 2024 and were offered 3 options by Greg Murphy. He assured us that if we went with the most expensive one that we would get $2000 off the top of our taxes. We questioned him many times and he continued to state $2000 off the top of our taxes. Our statement to him was "the difference between the middle and top unit was $2000 so why wouldn't you get the top unit since it ends up being same money" and he stated exactly. Fast forward to April 2025 when paying taxes. There is NOT $2000 off taxes, it is a max of $600. When I called and talked to him he stated he didn't say that and gave a story about not knowing how much we make etc. What you make has nothing to do with it, it is a set amount regardless of income. On top of that when I asked to speak to his boss I was told he would call me back. I have talked to the office since then and still NO response from higher up than Greg Murphy. I have given them ample time to respond as it has been 1 month.
PLEASE do you homework, which I didn't, and check with other companies before believing what Service Now is telling you.

My experience with Travis DeVault was absolutely excellent! He was punctual (arrived right on time), and very courteous. He was very clean and took precautions to keep my house clean. He is an excellent technician. He made some major repairs on my furnace and got it up and running very efficiently.
Today is December 6, 2024. When I woke up this morning my furnace was not running and the temperature was 15 degrees out side.
I was in a panic and I feel the Travis and Service Now saved me.
Michael Ellis

We were very happy to have Travis DeVault check out our entire furnace. He did some fine tuning to it and explained everything very thoroughly. We are now set up with an ongoing monthly program that will benefit us with anything that might be needed. He is very thorough with his work and in explaining the different service options available and costs involved. We found Travis to be kind, considerate and an excellent asset to your company! Thank you so much for sending us such a great individual to assist us!

Absolutely amazing company my thermostat went out Samuel Spence showed up to my house before scheduled time did what he needed to do to fix the problem and taught me some things I definitely will be recommending this company to anyone having issues I also will be recommending Samuel Spence because he's my life saver thank you Schmids and thank you so much Samuel Spence for your help and expertise Happy New Year To You All

Had my furnace serviced today. Travis DeVault was my tech, and he did a great job! The club membership makes regular maintenance also easy.

Technician showed honesty, integrity, and great work ethic. Arrived promptly, explained the issues, and fixed what he could right away. Two days later, once the other part arrived, he restored my service and went above and beyond to do it right. A bit pricey, but in this heat, it was worth it for my family and peace of mind.

Cameron was absolutely great! Even though he was training a newer guy. He took the time to help me with any concerns I had. They both had absolutely great customer service and very professional. I can say they both took the extra step to do the job fully. Cameron explained everything they were doing and why. And answered any questions I had about the process. This was just the every 6 months maintenance. That I have the membership for. I like that this company so far is not pushy about getting parts or stuff thats not necessary. Thank you Cameron and Lyle! ✌️

Amazing experience. Greg came over and laid everything out for me . Had his crew out the next day with the new system. His guys were great and friendly and got the heat up and running in no time. Highly recommend this company. They're probably one of the few that's fair and honest from start to finish

Great Service! Kevin and Troy were on time, professional and courteous. I highly recommend MW Robinson.

I would like to personally thank Adam (Tank) for his exceptional service. He came out after hours on a holiday weekend with a smile on his face and provided excellent service. He was kind, helpful and accommodating. Adam had to replace a sewage pump and was happy to do so. I was in a pinch and couldn't have asked for better a service. Thank you Adam!

Very satisfied with service from Dennis. He performed a routine check on furnace before Winter. Very courteous and knowledgeable.

Had Todd out because our AC was not working. He quickly diagnosed the issue and made the repair. He suggested we have a maintenance done on both units. Todd came back a couple of weeks later and performed the maintenance. He explained to us how our HVAC system works in a manner we could understand. Todd is a fantastic technician and we highly recommend you request him when you call MW Robinson for service.

Kevin and Troy let me know they were on the way, were right on time and thoroughly looked over our furnace and humidifier. Great to work with!

Arron was here today and it appears he fixed a problem that I was beginning to think was unfixable. Courteous, professional, and super nice. Thank you!

Adam is the one who put in our new shower and vanity. He’s a hard worker, nice, knowledgeable, and easy to work with. He stayed the entire day until the project was finished without taking a break, even when he said it may end up being a two day project. Very satisfied with his service, highly recommend.

Our hot water heater gave up on a Friday, and Adam came over at 7:00 in the evening to replace it. He was professional, thorough, and very kind. We have always been pleased with MW Robinson, and this is another example of their fine work.

I was quite impressed with the air conditioning service I received. The service provider was friendly, knowledgeable and efficient. He was even able to arrive a day earlier than expected! The price was reasonable and I will not hesitate to call them for future needs.

We can always rely on the crew from MW Robinson to take care of our home HVAC. They are professional, courteous, and honest.

Adam let me know that I didn't need the reducer, as nothing was wrong with it. He found and replaced a broken tank on my water heater and advised me about a problem with my water heater being old and that I should call moen for a problem I'm having with my kitchen faucet. Thanks Adam!
I have not yet received my bill, so the last question should be removed or thos questionnaire should be sent after the bill. Thanks!

Great experience! Our refrigerator’s water line sprang a leak. Called MW Robinson after hours and needed help. Adam came over at 9:45pm at night and fixed our problem. He is always friendly, knowledgeable and does a great job. Glad he was there!

Kevin and Troy serviced my furnace. Very polite, respectful and knowledgeable. I would recommend MW Robinson for all heating , cooling and plumbing needs.