HVAC reviews in Norman, Oklahoma

Ryan was not only a great tech, but a wonderful human. He was on time, thorough, knowledgeable and friendly. He explained our options in a way we could understand, quickly resolved our issue and made the whole process easy and stress free. I highly recommend Arthur’s and will personally ask for Ryan to be our tech in the future. Thank you!

Arthur's Air has consistently provided outstanding service with highly knowledgeable and professional staff. I would certainly recommend them to anyone needing heating and air services.

I'm very satisfied with my new furnace and the fine work that Kevin did. Thank-you Kevin.

Brett Jackson was great. Professional, knowledgeable, and he has a sense of humor. (Always a plus!) He was a pleasure to do business with.

Arthur's was amazing. I called in the morning because my fan motor was not running. They were even able to schedule me same day. I set the appointment and and was thrilled when they called me back to say they could come earlier. ( Granted that was lucky. ) Still they called to ask. It was nice. James was my technician and he diagnosed the problem quickly and correctely. He then gave me a quote that was detailed and broken down so I could see where the money was going. Like they say you get what you pay for and I know got quality. Price seemed fair and reasonable. He completed the repairs and cleaning in the time he told me. James was friendly and knowledgeable. Everyone I spoke to at Arthur's was friendly and professional. Highly recommend. James even offered me a membership for Arthur's which I accepted. Great job. Thank you!

First time using Arthur’s Air Conditioning & Heating. What truly set this company apart from others I’ve used in the past was their technician Tony Lawrence. Tony listened carefully, offered thoughtful recommendations, and went above and beyond to ensure everything was perfect. It’s rare to find someone so committed to excellence in every aspect of their work. Will absolutely be using and recommending him to anyone I know.

We had a great experience working with Marshall to figure out what we wanted to do for an HVAC replacement. He really took the time to understand our needs and preferences. He was extremely thorough in explaining our options and helping us understand any technical questions we had.

The entire process was very transparent and I appreciate the thorough documentation and explanations about the proposed and actual installation. Kevin came out to do our installation and his team did a fantastic job.

I can’t say enough good things about the experience we had! Our A/C stopped working yesterday and I called around 2 pm to see if someone could come before they closed. They were so kind to work us into their schedule after I explained we had a 2 y/o at home (I understand not always the case). My mother was at my house at the time and said that Dustin, the technician that came, was beyond patient, professional, kind, and helpful. Highly recommend!!

After having another HVAC company come several times to fix my heater problem, I called Arther’s. Dustin Hogue was my tech; he showed up promptly, was very professional, and fixed my heater within an hour…still working!!!

Very pleased from the quote (best price and love companies that have military discount) to the installation. We had an old coil and furnace that had been pieced together and the drip pan rusted out. They replaced it all the correct way. Everyone was professional and knowledgeable. Love Oklahoma owned and operated businesses…highly recommend.

Not only did Brett J. quickly locate and resolve our AC issue, he also provided informative education towards future maintenance and potential issues that could arise. From the scheduler to the service technician we were very impressed with Arthur’s AC/Heat! Looking forward to future interactions and highly recommend ⭐️⭐️⭐️⭐️⭐️

Tony arrived about an hour after I called. He quickly diagnosed the problem and repaired it quickly. He set me up with your service plan so I won’t have this problem the first time I turn on the heat or A/C each season. Thank you Tony.

ryan johnson was awesome, we had signed up for the system check for our heaters and got appt quickly and ryan even came earlier, which was great. He explained all to me and was very friendly. I highly recommend this company and ryan! sincerely, jerrie edzards

They thoroughly checked the system in our newly purchased house and serviced it. Also replaced the thermostat. We are very happy with the work and price and relieved to know that we have a dependable company for our future air conditioning needs.

I’m so glad that I chose Arthur’s Plumbing, and that Mr. Lawrence was the technician who serviced us. He was thorough, and knowledgeable and rectified the problem in a most timely fashion. I will continue to use Arthur’s plumbing (and Mr. Lawrence) for all my heating and plumbing needs.
Thank you

Excellent service. Dustin was professional, friendly and very diligent in his attention to the upkeep of our newly installed system.

My AC unit broke last year. Arthur's company proved to be prompt, punctual, and professional when replacing my AC unit and upgrading my heater. The work Jonathan performed was very good. Affordable. Gary who came to check on the unit was very nice and knowledgeable. I totally recommend them!

I Chose Arthur’s for my new HVAC system. Sure glad I did. The Guy that quoted the job (Colby) was top notch!! The installation crew were great as well. I totally recommend Arthur’s Heating and Air!
Thanks a Million!!!
Tom(Rusty) Rose.

I really wanted to have a good experience with Arthur’s, but unfortunately the service fell far short of expectations.

I scheduled a furnace repair on Monday, and the earliest appointment they had was Wednesday between 12:00–4:00 PM. By 2:45 PM on Wednesday, I still hadn’t heard from anyone, so I called the office for an update. I was told the technician was still on the previous job but “should be heading my way soon,” and that they would contact me if he couldn’t make it in the scheduled window.

That call never came.

At 4:30 PM, I called again and was told the tech was still on the prior job and would be at least another 90 minutes. My call was escalated to a manager, who apologized and offered a $40 discount on parts for the inconvenience (even though I'm pretty sure that information was never passed along to the service technician). He also said he would try to send a different technician to arrive within 45 minutes.

Thirty minutes later, I received a call from the originally assigned technician, who said he was on the way—about 45 minutes out. He finally arrived an hour later at 6:00 PM (two hours past the appointment window), though to his credit, he was polite and able to diagnose the problem with my furnace.

He told me he’d contact his parts supplier on Thursday and let me know the cost of the replacement part.

Again, that call was never received, and Thursday came and went with no update.

Friday arrived—still nothing. At this point, I shouldn't have to chase down a company to do business with them, and my confidence in their reliability has really deteriorated.

The technician who came out was professional, but the lack of communication, repeated delays, and failure to follow up afterward left me extremely unimpressed. I’m now hesitant to move forward with them at all.

Communication and reliability go a long way in customer service.

You can do better Arthur's!

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UPDATE:
Four days after the initial service call, Arthur’s finally contacted me with a repair quote of $1,081.60 (including an $80 discount).

In the meantime, I took the initiative to research the issue myself. I was able to locate the exact replacement part needed for $148.99 on Amazon ($158.76 after tax). The repair involved removing three screws, swapping the part, and reinstalling it. The entire process took less than 15 minutes and immediately resolved the issue.

While I understand that professional services include labor, overhead, and warranty considerations, the quoted price was extremely excessive given the simplicity of the repair and the readily available part.

Combined with the scheduling delays, missed communication, and slow follow-up, this final quote confirmed my decision not to proceed with Arthur’s for this or any future repair work.

I hope this information is helpful to others when deciding whether to use Arthur’s Air Conditioning Service.

Tony did the fall check up on my HVAC system. He was thorough, and explained everything he intended to do with the unit, and then described what he found afterwards. He mentioned that his company does plumbing now. I asked if while he was here, he could check a loose bathtub handle in my guest bathroom. He fixed that for me. Tony is friendly and goes the extra mile for Arthur’s customers.

Working with Arthur’s Heat and Air has been incredibly frustrating.
Technician #1 replaced a part ($300) and recommended a furnace blowout/cleaning. I scheduled the cleaning ($300), but the technician (#2) who performed it put the furnace back together incorrectly. After that, the furnace began screeching, humming, and stopped blowing air altogether.
When I called Arthur’s, they couldn’t send anyone out for several days—even though the issue was caused by their own service. They eventually agreed to send someone (technician #3), who then informed me the entire system was frozen and another part was needed. Of course, they didn’t have the part available, pushing the delay out even further.
Three appointments later, I still have no resolution and have experienced some of the worst customer service. Their service created the problem, and they showed no urgency to fix it. Conveniently, every time they came, an upsell or highly suggested new part was necessary. It felt very slimy and dishonest.