HVAC reviews in Tulsa, Oklahoma

UPDATE as of 8/19/2020-
A Best sent a refund of the price we paid for the cleaning.

BE AWARE! The company does not follow through with their commitments. I've included the original complaint below which was filed with the BBB. The company responded a year later saying they would refund our cost yet hasn't followed through with that either.

We hired A Best Air & Heat to clean our air ducts. They have been done twice now and still not completed properly.
We had A Best Air & Heat come out in the Spring of 2018 to clean our air ducts. The lady cleaned quickly each duct from inside. We had the company out in January and the technician explained that there was no way the ducts were cleaned properly and he called the office to reschedule. The company called and scheduled them to come clean again on 1/21. The dust had been building up constantly in our home since then and our allergies have gotten worse. When the technicians came in on the 21st, they said they were going to be cleaning from the attic and pulling everything in that way. They assured me that there wouldn't be an issue with dust or anything and they would cover anything that needed to be covered. They didn't cover anything and as I was in the office where one of the returns is, they dumped about 3 cups of dust and dirt all over the dogs kennel. I ran up into the attic and told them and they assured me this wasn't happening anywhere else and said they would clean it up. My mom stayed at our house from 1/26-2/3 and almost immediately was sick from all the dust and dirt. She called out a company to check the ducts and their professional assessment was the ducts have never been cleaned properly. They took pictures and gave those to my mom as well as asked her to put cheap filters in the returns and see how much dust and dirt came out for 2 days. My mom spoke with Tammie at A Best Air & Heat to let her know what was going on. Tammie wanted to know the results of the test right away. Since the test has been done, I have called A Best and so has my mom, multiple times to discuss and no one has received a return call. The first time I called to discuss this was on Friday, 2/8 and have called them on 2/11 and 2/16 as well. Each time I've called I've been told that she would call me back when she was back in the office. My mom has called several times and hasn't received a call back either. My youngest son and myself have terrible allergies which is why we paid to have the ducts cleaned in the first place. This is becoming a serious health concern.

We received a call from A-Best Air saying we were due a service on our AC unit. We scheduled the service and also expressed concern about one of the units. The tech came out, he was polite. He was here 20 minutes. We weren’t told what he did but we were charged for a year’s service plan that we didn’t agree to. I called the office to discuss the payment and was told it was a year fee we pay for service. We have used A-Best for an issue with our units and had a great experience. We’ve never used them for service only and this experience felt like we were forced under false pretenses because the service plan was never explained to us. The communication could have been handled better. In the future, we will use a different company.

I am really impressed with A Best. I had my condenser, compressor, and furnace replaced. The cost of the complete replacement was very fair and competitive. The technicians are knowledgeable and courteous. Rob and George had the entire job completed within four hours. They not only left the job site free of any trash but actually left it cleaner than it was when they arrived. Quality of work was outstanding. Customer service is great too.

I spoke with Jarred about getting a new Diakin Heating and Air system installed. I had several questions about 2 different units I was considering. He was very patient, answered my questions, and was very informative. He also came out to the house to make sure that everything was as it should be for the unit we had decided on which was a 14 Seer. Since he installs a lot of Diakin, he was able to give me a better price than my other quotes. John and Lewis came out to do the installation, were very thorough, and did a wonderful job. They also changed out my 14" return ducting in the attic to 16" ducting because Jarred wanted to make sure the new unit would work at its best. John even came back the next day to adjust the flame on the gas furnace because he wasn't satisfied with the way it was and didn't have his gauge with him the day before. We were very impressed with Jarred, John, and Lewis. We would highly recommend A Best Air and Heat to anyone needing a new unit. They are great!

The tech came out stating we needed a new contactor even though we had power going to the unit but the fan was not running. I stated should you not check the power coming from the fan to the power supply to ensure the fan has just not went out since the unit is powering on the tech said in his educational experience its a bad contactor and it will be around 300.00 plus parts and diagnostic fee. I said ok since I am recovering from surgery on my back even though he never checked the fan power and I truly new better . He comes out next day puts in the new contactor then tells me well it looks like there is no power coming from your fan because it is not coming on at this point after I installed the new contactor. I said did I not tell you to check that before just guessing he said I did what I thought the issue was . I am like ok how much is it for a new fan to be installed He told me around 750.00 for a new fan to be installed but I really think you are going to need a new unit at this point. I took a deep breath and said ok so at this point how much do I owe you He said 300.00 for the new contactor that I installed. I knew the fan was not a big deal to install its a hole 5 wires my 15 year old son can do that so I paid him the 300.00 plus 800.00 for the diagnostic fee a total of 380.00 and he left. Here were I am really upset after he leaves I go to put the door on because it was supposed to rain that evening and the new contactor that he installed keeps popping off every time I try to put the door on the unit is power off. Come to find out he installed a bad contactor and there is no way he didn't know because if you barely moves the low voltage wire the contactor would power off turning the unit off. I am very upset because he did that on purpose I truly believe and just took my $380.00 and left. I got a new contactor that cost me another $45.00 and fan cost $175.00 and installed then myself through alot of pain later in my back the unit is running just fine. I have everything on camera and voice recorded the entire conversation between us . I could not make this up if I tried. Going to small claims court on this one for sure. I would be very careful if you choose to use this company they will take your money not fix the unit then tell you that you need a new unit all together like they did me.

I blame myself for the problems with A Best, who serviced my AC. During work on another issue, my landlord mentioned that my house's crawlspace was extraordinarily cool and asked me to check the house AC vents to see if the air was flowing okay. Turns out several were not, and my landlord said I could proceed to have it fixed. I called A Best because they had serviced the unit before. Two workers came to my house. One went into the crawlspace and says he saw no major issues with the ductwork under the house. They opened the hood to the unit and discovered it was very dirty and congested with dirt, dog hair and other outside particles. They cleaned the unit and either fixed or replaced two parts called run capacitors. The bill says they were repaired at a cost of $301.50. There also was a $335 charge. A Best was at my house for about an hour. And the vents that didn't flow well are still not flowing well.

My landlord hit the roof when he saw the receipt. He priced the parts at other places at less than $100. When I called A Best they told me that the receipt says repaired but that they actually were replaced. When I asked about the high cost of the parts, I was told that also included labor for each part. I then asked why there was a separate $335 labor charge, which brought the entire bill for work to $938. She said she would look into it and call me back. That was on Sept. 16. Today is Oct. 5. I blame myself for not getting estimates beforehand. I naively wanted to show A Best some loyalty. Lesson learned. An expensive lesson.

True Blue Heating and Cooling here in Tulsa did a fantastic job installing our new air conditioner and furnace. Not only did they accomplish the job-- with the lowest, most complete and detailed bid--they completed the work ahead of schedule. Their Tulsa team accurately diagnosed the issue and explained the options available to solve the problem. Austin Heilman was always as good as his word: keeping appointments, being accessible, and working with us to give us the best deal. The installers, Charlie Mills and Dalton Nash did incredible work, finessing the system until they got it just right. They were extremely professional in their work and understanding of their craft. They worked in a cramped, overheated attic for days, yet remained pleasant, friendly, and respectful. Their work ethic is awesome. They were always careful to clean up the house at the end of the day and made sure that we were completely happy with their work before they finished the project. We highly recommend them and will use them in the future. Good work!

I have had True Blue service my HVAC twice a year st three different houses I have owned in the area. They are always professional and knowledgeable and responsive to all my questions. Today was Senite’s first service call to my property and he was top notch, just like all of their other employees.

When i called in the morning to report an issue Sandy was super courteous on the phone and explained when a tech would be out and she assured me of a call ahead which i received. Kayne arrived shortly after the call, assessed the problem explained, went to get parts and repaired the same day. Great service

I’ve been calling on True Blue for just around a year now; from repairs, service, and even an install. They definitely deliver top notch quality from the moment I call their office and speak with Kim who is pleasantly attentive, to the moment our tech Kayne shows up to get us going. Not only does the True Blue team deliver best quality results, they truly make me feel like my call is a priority and show up fast!

I recently had an issue with part that went bad on a system that is under warranty- while other companies would have put me on the back burner because they aren’t making money on a warranty call, they showed up first thing the following morning. Not to mention we are in the peak of the hot summer days so I’m sure they have an over abundance of calls. This tells me they aren’t only worried about making money, but rather truly taking care of their clients.

Thank you Kim and Kayne- you sure make a stressful situation a lot less worrisome.

Wendy in Owasso

Kayne was super nice & extremely professional! He was very knowledgeable and explained everything well. He even offered me bug spray since there were mosquitoes outside and I was outside with him. I’m very pleased with the service. Also Samantha was a sweetheart!

I am absolutely dumbfounded by the amount of professionalism from this company. Not only did they do excellent work, but they shattered my expectations on pricing, and craftsmanship. Definitely will use them in the future

We had true blue come out to do a home inspection before buying our new home. Girl on the phone was awesome and I had an appointment time instead of window. They went through the entire system gave me ages of equipment and photos. We will definitely be signing up for their maintenance and tune up program.

Christian was here within an hour after me calling. He was honest and personable and did a great job. This is my first time using True Blue and I am very impressed, highly recommend.

I felt very taken care of by True Blue, they were upfront and honest and took the time to explain any questions i had for them. I have a newborn and when our heater went i felt like they did everything in their power to get the new unit installed before the cold weekend. Our tech. was Michael and Austin and they both did great work and were very friendly. I Would highly recommend True Blue. I have heard horror stories about other companies but i didn't experience any issue at all with True Blue. Thanks guys!

I had True Blue come out to do some maintenance just to make sure the unit was in top shape and that it was working properly. Marco was over this morning and did a great job working with me and communicating. I felt the service visit was thorough and the unit is running like a top!

Heater started rumbling this winter and Allen was out that day to assess the situation. He was prompt and courteous, explaining the issue and offered to research the warranty to ensure I got the best price. He communicated the details with me, and was willing to accommodate my schedule when I decided to replace the part. In addition, he checked the coils and walked me through the process of cleaning them. I will definitely call True Blue again for any future issues. Thank you, Allen, for your professionalism.

Paul was very prompt, efficient, knowledgeable, and courteous. He diagnosed the problem and resolved the problem in a short time frame. I will definitely refer this company to my relatives and friends, as well as be a repeat customer! Thank you True Blue, for your timely and cost effective help.

I can't recommend True Blue Heating & Cooling enough! They sent someone out quickly and solved our issue in this hellacious weather very promptly. Casey was phenomenal and was both professional and very kind which is a huge characteristic missing from most businesses and people these days. He was knowledgeable and quickly solved our problem and had our A/C unit back in business. True Blue and Casey helped sustain my mother who has just come out of the hospital and cannot be overheating! I can't thank them enough and we will be customers from here on out. Johnny, who helped coordinate our repair, was so very kind. We appreciate you True Blue!

We always have great service from True Blue technicians. Sky found the problem today that no one else has been able to find over the years. Sky was professional and courteous. Great job again!

True Blue is the best company for all types of heating and air conditioning services. My central A/C unit quit working during 90 degree temperatures. True Blue dispatched two techs, Margarito and Michael, who installed new A/C and Heating units. Both techs, as well as supervisor Austin, were very professional and knowledgeable. They were also very personable and caring. I have already recommended True Blue to my family and friends.