HVAC reviews in Eugene, Oregon

Very professional, helpful and clear technician. I appreciate that the renewal price for service membership does not go up every year. Very good company.

We are so grateful for the excellent service we received from Priority One.
We were treated in the most professional way. Our options were clearly explained as well as directions for thermostat and maintenance of our new unit.
Thank you thank you thank you!
Great team effort!

Priority One did a great job of getting me a new heat pump at a reasonable price. Tim did an excellent job with installation and clean up. I highly recommend Priority One!

We paid for an all new AC and furnace through Priority One. It is about 2 years old. We had a regular servicing which they recommend in April. (Recommended annually) No problems were identified. Yesterday the AC went out and evidently the fan in the outdoor unit broke and needs replacement. Honestly we went with the higher priced company for the quality but today the repairman says he has no idea what happened and things break and suggested annual service to us, which we already had done. Also, if you don’t join their club and pay monthly, there is a fee to exercise their warranty. Very disappointed in our result.

Their monthly cleaning payment plans makes for a smooth and easy process. The technicians are always so friendly and professional. Would recommend 10 out of 10.

Great group. We had a huge issue with our crawl space and they quickly figured it out. Also a lot of helpful communication. In the morning they called to state they were on the way, which was helpful since we had to move the dogs somewhere else. We love our heat pumps the ceiling heat was awful and expensive.

Kyler was great! This was my yearly maintenance on two heat pumps and he was friendly, efficient and professional. I’m so glad I switched to Priority One two years ago. Two thumbs up!

Mike Jones was extremely professional and knowledgeable. He was engaging and explained things in a way that was easy to understand. We highly recommend Mike for future projects.
We were blessed to have him.

Kyler and Mike were great - fast, professional, and really helpful. They checked out the second-floor dryer vent, and also showed me how to install my vents, which was very kind of them.

Workers were amazing, friendly, fast great work. Kept me informed on what was happening, left the work area clean like they were never there. Tim and Clark were both so polite, friendly and well trained in there craft of installation of my heat pump. Glad I chose Priority One.

They were awsome to work with. Our old unit needed charged so they did that while we waited for the guy to come by for estimate on whole new system. Then they gave us the $500 that we spent on the recharge off of the new system. They also let us wait few months before installing it. The guys that were installing the system saw my 2 year old granddaughter eyeballing the big box the AC came in and before I new it they brought it back to the backyard with window and door cut in it. Even had a tape door handle on it. 👌Then yesterday we got a package from them with cookies and custom lunch box. Top notch 👌

Jesse was very helpful and professional in maintaining my system. He explained what he was doing and how to keep my system safe, clean and operational.
Priority One is an excellent company.

Kyler was very friendly and did a great job talking us through the things we are doing correctly and gave us some insight to other things we could do in between cleaning services

Priority One did a terrific job installing our new furnace and heat pump. We were given estimates of three options, with clear explanations of the pros and cons. The men who came to do the work were all courteous and efficient, and when a curve ball appeared (the placement for the heat pump wouldn't work), they figured out a solution that was even better than the original plan. Then when I discovered a small problem with an outdoor vent that hadn't been sealed, someone arrived within an hour to fix it. I highly recommend Priority One.

Great work by everyone. Installation crew was exceptional. Will use Priority One for future heating and air conditioning needs.

I have a whole house ducted unit from Priority One that is now well over 10 years old. It was a large investment so I signed up for their annual maintenance program. Very reasonable price and great service. The equipment remains in good working order. Their crew have always been polite, professional, explain their findings, etc. Highly recommend this company.

I have been with Priority One for years. They installed our heating/AC unit and take excellent care of us and the maintenance. They are always very helpful when we had a question or two over the years. I've loved working with them!

I love this company so much. I get discounts and free maintenance for being a member. Their office staff and technicians are always friendly and answer all my questions. Technicians are always a lovely combination of highly professional and skilled plus human and friendly and interesting to talk with. Customer for life.

A big thank to the Priority One team! Andy, Riland and crew were excellent. Very professional. Attentive to details and left us with a heating and cooling system we feel confident with. Thanks you to Parker for putting everything together for us. Would highly recommend Priority One!

I recently had Priority One Heating and Air Conditioning diagnose a problem with my electric heat and I was thoroughly impressed with their service. The technician performed a careful evaluation, explained his findings and provided practical recommendations. His professionalism, expertise and courteous approach made the entire process smooth and stress free. I highly recommend their service for anyone needing reliable HVAC support.

Mike from Priority One walked into my house and knew exactly what was wrong with my ductless unit just from the sound. He explained everything clearly and concisely and gave me a quote for the repair. The price was a bit higher than I was expecting but Mike explained that with the maintenance program the cost would be discounted. The new cost was much better and I can tell that Mike is very competent so we are moving forward with the fix.