Reviews of local pros in Eugene, Oregon

Joe and Tyler were wonderful at re-piping our house! They were informative and did their best to keep the workspace tidy after each day. They answered any questions I had and were kind and friendly. Appreciate their help in getting our house back in order!

I was doing laundry and came out and my garage was flooded. I called PPR after hours and immediately got a call from the on call tech Hunter saying he would be on his way in the next 15 minutes. He arrived quicker than he said and after diagnosing found it was further into my line than I thought. He was quick, clean and thorough. I cannot recommend them or Hunter more. Thank you! (Pictures show him cabling the laundry line and then with towels down clearing the kitchen line)

After a couple nights of random toilet gurgling, our bathtubs backfilled with foul smelling dark water. Yikes. After making a snaking attempt myself and finding nothing, I called in the big guns. They had availability the same day I called, but I had to leave for work, so scheduled the work for morning of the next day.

Ben Aldridge arrived promptly (even checking in to see if I wanted him to come out early, which I did!), and got right to work digging through our extremely tough, very rocky soil to find our houses main sewer line connection. He came to ask me if I wanted to watch the camera footage of the cleared line after sending the root cutting tool through. Very cool to see!

Efficient, super pleasant, and willing to answer all of my questions. Won't hesitate to call Pacific Plumbing and Rooter when anything else plumbing related pops up in the future. :)

I contacted them about a laundry drain that was backing up…. They came out and performed the service, then about 30-45 minutes later later I realized the kitchen sink was know draining very slow, upon realizing that new issue I called the office ( 5:45 pm) I got the office after hours line.
I sent them an email explaining the issue and at 8:00 am I got a call and was able to have the same technician come out , the tech and his service was great, he unclogged the kitchen drain ( the kitchen drain was not plugged prior to the night before laundry drain service )($179.00 show up fee.. and $75.00 to go on roof to snake the drain thru vent.)
Upon completion the tech said the service was $75.00 not his fault because he billed as per company guidelines.
I reached out to the office ( email)
By close of business the same, got a reply that the “drain supervisor “ would be in contact with me … it’s been 3 days as of this evening without getting any contact from the supervisor.
Sent a follow up the day after I never heard back and asked if I could reach out myself with supervisor!
Big surprise no response.
In my email I expressed my concern about being charged an additional $75.00 since I just paid $254.00 and tried to contact them within 30-45 min the same evening when we realized the kitchen sink became clogged!
My complaint is the lack of follow up from the office supervisor.
I’m no longer going to continue using the company for the poor customer support from office and mgmt.

Santiago and Brandon were fantastic fast friendly got the job done well and I appreciate them immensely. I called yesterday, they were here today, could not have been better. I had a situation they had never seen before. I thought it would cost more. They rocked!

Hunter did a fantastic job all the way around. He was on time, courteous and professional. Took about 5 seconds and he knew exactly what the problem was and fixed it straight away. I’ll be using PPR for plumbing needs from now on.

Great service. Wanted my exterior frost free 1960 hose bib replaced before it was a problem. He came out for an estimate but was able to replace same day. Hunter was fabulous, he crawled under the house and replaced both and prepped it so I could feed it in so he didn’t need to crawl duplicate times. Lovely man!

Tyler did a great job, he handled things as they came, worked fast and explained everything clearly. The work and house looks great. Didn't try to add on things. I am a very happy customer.

Tanner/Conner did amazing work for us. They worked harder and longer and figured out problems that were very complex with our well and system. Not only were they excellent at the work they're also really friendly and kind people. We would not hesitate to recommend them to anyone for high quality well, and plumbing work. I'm sure we'll need more well work in the future and we will always call them. We trust them completely.

We absolutely love this company, they are so great to work with. We had some water leaking from our washer and it turned out we had some bigger issues with the pipes underneath our house. Both Jim and Tyler were so pleasant to work with and made an extremely stressful situation so much better for us. I can’t recommend this place enough.

Emergency repairs of leaking pipe. PPR was super prompt with responding and quickly getting us service and recommendations for restoration assistance. Cody was friendly and informative. Reasonable rates for service as well. Thanks so much!

Had a shower valve leak and he fixed the leak within the hour and we decided to upgrade the valve all together. He got it done same day and made quick work!! Will be using pacific plumbing for future needs as well.

Can’t say enough good things about hunter and pacific plumbing! They aren’t the cheapest in town but they aren’t the most expensive. Hunter came well prepared with all the parts he needed on his truck. He replaced two faucets and rebuilt the upper toilet tank for a little over $300. He was quick, professional and personable. My neighbor used pacific plumbing and was happy too! I’d recommend pacific plumbing and hunter to my friends and family!

You took care of my emergency water heater issue last year. This year it was a waterline issue. Appreciate the timely and professional service. Thank you for explaining things and an easy to understand manner. And thank you for putting everything back together after you had to dig it up. You guys did a great job and I will happily refer you!
It’s so great to have a local plumbing company you can count on when you need it!

We’re always happy with Pacific Plumbing! Jim Glavin did a great job fixing our garbage disposal and he was very professional and friendly. They always get someone out quickly and they are a company we feel we can trust again and again.

Jim Glavin was our service technician that came out to our residence. It took awhile for Jim to locate the problem. It was a clogged pipe that went to our septic which caused a back up. Jim analyzed the problem and fixed it. Jim was very professional and friendly and took the time to explain to me the problem and address it. Turns out that Jim is a customer of mine through my employer. I would recommend your company for its fast and timely service. Great service.

The guys that came to my home were exceptional in finding out what the issue was with a leak. They went above and beyond with excellent service. Friendly and very respectful. I would give hundreds of a star rating if I could. Thanks Santiago!

Ben and the other two guys did a great job replacing the sewer line under my garage. They were professional and got me back up and running pretty quickly. They also cleaned up after themselves i would definitely recommend.

Our water heater failed over the weekend and I called PPR first thing on Monday morning. They were here by noon. Installation was fast and efficient. Look no further than PPR for your plumbing needs.
And, our tech, Christian knows what he’s doing!

I had several plumbing issues that needed attention, and Joe Potter from Pacific Plumbing and Rooter provided exceptional service. He took the time to listen carefully to all my concerns, thoroughly explained what was happening and why, and ensured everything was completed correctly. Joe arrived fully prepared with the necessary tools and supplies, maintained a positive and professional attitude throughout, and resolved all of my issues efficiently. The pricing was fair, and I will confidently continue using Pacific Plumbing and Rooter for any future needs.

Joe from PPR is amazing! He replaced hot water heater on a weekend and now is helping with major leak problem. Superior work, great contacts, genuinely cares about you and your family. I would highly recommend Joe for any plumbing needs!