Reviews of local pros in Eugene, Oregon

Hunter did a great job fixing our shower and toilet. He’s also very considerate and respectful to offer to take his shoes off and wear a cover for his shoes. He was fast, informative and he clean up after he gets done. He tried his best explaining the issues with our shower and toilet which I appreciate. He gave me discount for first time customers which was really nice. I would highly recommend and would call them again for sure if ever I’d need their service again. I’m glad I found a good plumbing company which I can trust.

We hired Pacific Plumbing & Rooter to replace a tankless hot water heater. Their price was fair and their service and professionalism was exemplary. They were on-time, they communicated well, and they walked us through the entire process. In particular, Santiago, their lead technician, did a great job. He was professional, knowledgeable, and helpful, all the way from quoting the system through the final walk-through. I would not hesitate to use them again in the future.

We had such a hard job. The guys were so professional and careful. I am very grateful that PPR managed to save my old house and its crumbling sewer pipe. Shout out to Dustin, Tanner, and Manuel. The whole crew did a great job. I highly recommend this company.

I called Baxter Plumbing after having a sewage smell in my laundry room. They were very thorough on the phone, asking questions to make sure the person who came out would have the tools necessary to find the problem. I have had several backups in my sewer line previously. Travis came out, he was on time and explained what he would do, had me run water at every faucet, bath and laundry and went under the house to check for leaks, ran a camera back up the line under the house, and down the drain to the city sewer. Found a break and several offsets in the drain. Made recommendations concerning needed repairs, and suggested that I have my water lines insulated, and gave me a copy of the video he took. He was very professional and thorough. I now have a plumber I can trust to put in my contacts.

Kelly with Baxter worked around my schedule on a Friday afternoon to make sure and get my issue resolved before the weekend and Scottie was super quick and clean in getting my drain cleared. Both of these folks were friendly, courteous and professional, I highly recommend Baxter Plumbing!

Baxter Plumbing and Rooter treated me very well. They did excellent work on a really tough job. They were all kind, courteous and polite throughout the whole ordeal, and they charged me a fair price. They went above and beyond. What more can you ask for?

Bought and had installed from Baxters 2019. Call end of September for problem not heating. They said they couldn't get here " a local restaurant " for over a week. We had to call another plumber. The new plumber said
It needed replaced! When I called and talked to owner, she told me the warranty was void because " we had another company look at it"?!
I would AVOID BAXTERS PLUMBING at all cost!

My second good fortune in having Paul from Baxter Plumbing & Rooter, Inc., install my Kohler.
Superior service, friendly, and willing to share good
advice.
Definitely my company to call for assistance.

Barbara

Scottie was amazing. He just never gave up until he discovered the cause of my problem. My asphalt driveway has a sink hole right next to the concrete floor of the garage. We (I say 'we' because he kept me informed of all that was happening.) could not find it but small rocks kept washing out. He could not get around the bends of the pipes. He persisted and eventually 'we' (he made me feel as if we were a team) found two breaks in the pipe. He added cleaning out the sewer line to the street as well. I was stressed because I did not know what to do if we did not find the cause of my problem.
Scottie went the extra mile to help solve my problem. Baxter seems to hire employees that goes the extra mile and that is why I call them when I have a plumbing problem. They are helpful and supportive.

I had a generally really helpful time with Baxter. With a scheduling challenge.

Pros: I called about two weeks ago to schedule an inspection of a drain. They were accommodating and thoughtful with their over the phone customer service. Specifically they asked detailed questions about what I thought might be the issue, and then made sure a particular piece of equipment was available when the tech was scheduled, so that they would not have to come out many times.

We had to reschedule a couple of times because of my schedule once, and once because of equipment they needed. They were generally very responsive and thoughtful with communication

Cons (and why I cancelled on them): We had landed on a 3 hr timeframe this morning. When no one showed up or called me, I called right after noon to check in, and it seems I had (a) been scheduled for the afternoon (not true because I am methodical about calendarization), which it is possible that they changed but did not let me know, and (b) when I told the Customer Service Rep they had scheduled me for a 3 hr block in the AM the person on the line said "we don't schedule timeframes" - which is fair if that is true across their reps, except obviously they had scheduled a 3 hr time frame on my calendar from previous conversations - so the story did not seem straight to me, and I felt very disrespected - as if I was in the wrong. Any company that starts with the assumption that I am in the wrong is not a company I want to employ (just to be clear, sometimes I (the customer) am in the wrong, and I may even have been in the wrong this time around :) , but the assumption from the beginning, and the attitude that I am in the wrong without much listening- that is why I dropped you Baxter, and this review.)

We selected Baxter plumbing & Rooter, Inc. because of the very positive online reviews, and from seeing their memorably logo on their service van around town.
Noah is the technician who came to our home. He was extremely organized in his approach to our plumbing issues, and knowledgeable as well as efficient, extremely professional, and friendly. Noah is an excellent representative for Baxter plumbing & Rooter, Inc. We have an upcoming project and will definitely schedule it with Baxter. Delightful experience!

Paul and crew replaced the water heater The work they did was wonderful. I enjoyed having them. They were respectful and worked hard

Travis was the drain tech that came out to unclog the kitchen sink and he was very respectful and professional. Made quick work of the issue and didn’t leave a mess behind. Very satisfied and happy, thank you very much! Also very affordable. He was perfectly on time, and a gentleman. Thank you Travis and Baxter Plumbing!

I am recovering from back surgery and live in Blue River. After calling multiple plumbers for my backed up toilet, Baxter Plumbing came to my rescue willing to drive the extra distance. Scottie explained what he did and checked everything that could have a problem. They are the best!

The leaking pipe was found under the house today, two days before Thanksgiving. The 9th phone call to local plumbers, and Baxter Plumbing had a cancellation and were able to come today. (Everyone else was at least 1 week away). They called to confirm they were en route to our home. Noah and Colby were friendly, professional, and knew what they were doing. They identified the problem, and got it fixed, within hours, at a reasonable price. They are our new favorite plumbers and heroes. Thanks so much Baxter Plumbing. We couldn't be happier.

The clog was successfully cleared. The technician was courteous and appeared knowledgeable. I was disappointed however when I learned that the $180.00 minimum charge to unclog a drain, which I was quoted 24 hours prior, became $225.00 because he had to go on the roof to perform the task. I have a clean-out fully accessible under the sink but the tech chose not to use it and go on the roof telling me it would be an additional $45.00. I only expect honesty and I don't feel I was afforded that privilege. I will likely call someone else for future plumbing needs.

Tried to upsell jetting our line before even trying to snake it. $190 00 for 20 minutes of snaking. Wanted $495.00 for jetting. This happens about 1 time a year and usually my husband clears it with a bladder but he's out of town. Baxter's cleared it another time no problem. Guess they sent the wrong guy this time or just wanted more money. Be careful who you hire.

It's always such a pleasant surprise when you find a good service, and Baxter has proven to be just that. I called them out when a "minor" remodel proved a tad bit more difficult when the walls of a closet I wanted to move hid piping. The office staff was polite and able to get me on the schedule quickly. Aaron came out, spent a good amount of time discussing options and telling me what prep-work to do, later came out again and once more provided more advice by phone - all without charge. When he and an assistant came out to actually complete the work a week later, they were polite, did the work quickly and well, explained what they'd done clearly, cleaned up before they left, and the final bill was less than expected. Fantastic service all around and I highly recommend.

Baxter's is great, they are plumbers, so they are expensive but you get what you pay for. Very timely and thorough, I've used them through all phases of the construction process and recommend.

Baxter Plumbing did a great job with our plumbing repairs. Cooper, the plumber that worked with us, was very thorough and a hard worker. He did a great job repairing our faucet that required him to crawl into a very tight and uncomfortable spot. We enthusiastically recommend Baxter Plumbing.

One hour and 45 minutes. That's the amount of time that lapsed between me deciding that I needed to call a plumber, and the job being completed. The guy they sent was super friendly, informative, and quick. I paid less than I was originally quoted and I couldn't be happier with this company, though I hope I don't have to use them again. 😁