Reviews of local pros in Eugene, Oregon

I've used this company for my tankless water heater install last year and was really happy with the techs attitude and super clean install. Used them again today to repair a 1940's toilet flange cemented into the cement house pad. Yet again, different tech, great attitude, creative/smart problem solving skills, and cleaned up the area really well. I'll always do business with this company. Oh and the labor price is +/- half of roto-rooter. Will use them in the near future for a complete kitchen under-sink re-piping fixing previous owners RTV gasket fix headache. Homeownership woe's... right!?!

A pipe had suddenly disconnected in a very tight space, and we had to shut down water to our house completely. Baxter's was super-fast and friendly in arranging a crew to come by for a repair... The crew arrived right on time, and was equally fast and efficient with a tricky repair in those close quarters. They had us back up and running in less than an hour from arrival, with a better-than-before fix. The fee for services was very reasonable, and well worth it. Thanks for the great and fast service!!

I called Baxter Plumbing to check on a bathroom faucet leak. They were on time and very professional. They checked out the plumbing and decided that the leak was caused by water running back to the faucet fixture and then down to the cabinet under the sink. No repair needed. So they charged me 1/2 price 😁 I am very grateful and happy with the service that they provided . I highly recommend Baxter Plumbing

We have always been very happy with Baxter Plumbing. No matter what we need, they come out quickly, take care of the job, and do not ever overcharge. Five stars plus!

I called to get a quote to replace a leaking water heater. I was told the cost would be $206/hr for about 5 hours. 2 guys came out the next day and removed the old water heater. They then told me that (among other things) the actual cost for this job was $2600. I was astounded and in shock. At this point I had no water heater and they had shut off the water to the whole house. I was over a barrel as they say. I couldn’t tell them to leave but I also didn’t think it was fair to pay more than quoted. The whole thing smelled of entrapment. The long and short of it is I sent them $1030 the amount they quoted me, along with an explanatory letter. Now they expect me to pay the rest of the $2600. This is unfair. You can’t just raise the price in the middle of a job. The guys did a good job but the point is they never would have been hired had I been given the $2600 quote in the first place. Watch out and make sure you are quoted correctly.

Outstanding Service!

We had a 78 year old main line, connected to three properties - collapsed. They made all NEW separate functional sewage lines.

From first initial call, to check in a week after of Completion. They were outstanding! Easy to work with and Amazing customer service.
Onsite, we had the pleasure of Scottie and Jake working our project. They went ABOVE AND BEYOND! From my daily concerns, to there very thorough understanding from start to finish. They were VERY thoughtful of my precious plants & backyard. They went above to ensure it was done right, and NOTHING was accidentally broken.

A week after the project was completed. Scottie reached out to ensure things were going well and we were pleased. With a small request on our part. It was done!

I cannot say, Thank You enough to the Baxter Team!

I highly recommend them. If you want a honest, trustworthy team to get the job done. Correctly and professionally. CALL BAXTER!
They are on YOUR side.

I called Baxter to have a mixing valve replaced in my shower.. after getting here the valve didn't need replaced at all, just some adjustments needed to be made.. Cooper and Scotty only charged half price of the mandatory hr service call because it's was fast and easy. Definitely call Baxter for your issues...they could have not done the right thing and ripped me off and I wouldn't have known better... thats what makes a good company. *Edit/update, about a year later I call again, they show up within 2 hrs, for a toilet issue and not only did they totally fix that they went beyond and fixed my kitchen sink issues also. They kept it under an hour for the service call and I got 2 major issues taken care of. Thank you Kolby and Clay for your expertise and quick work. I won't call anyone else for plumbing, this is twice I could have easily been taken advantage of and I was not. It's worth calling Baxter and knowing the issues are going to be taking care of and done right. Way more than happy customer here. 😊

I am very impressed with the service I received with Baxter. They were prompt, professional and respectful of my time and home. They accidentally installed the wrong product but took full responsibility and fixed the issue in a very timely manner. They also offered to pay for the inspection of the new installation. This is a local business and we should all do our best to support it. Kudos to them.

This plumbing company is fantastic! The team was prompt, polite and knowledgeable of their trade. I never expected same day service, but that's what happened and I appreciated the work. I would highly recommend Baxter Plumbing and Rooter, Inc. They have a life long customer here.

Called at the end of the day and scheduled Baxter plumbing to come clear my kitchen drain. To my surprise they were able to come the next morning at 8am. My guy (sorry I forgot his name) showed up at 8am on the dot. He went right to work and got my drain cleared with a little helper under the sink. Tito never disappoints in the intrusiveness. After he cleaned up and gave a love for all the dogs and a reminder that if I had any issues in the next 30 days to please call them and they would be out at no charge he was gone by 8:30 and I wasn’t even late for work. Highly recommend!!!

Have used Baxter twice singing moving to the Eugene area. Both times they were excellent from Brina at the office to the guys that came out. I had 2 issues going on so today Tanner , Colby and Scotty came out and were awesome! Super friendly and quick! Highly recommend!

Kevin and his team are true pros - the kind of owner/operator business that’s unfortunately becoming rare. Pricing was competitive and they did thorough, punctual work.

Empire Property Management has hired dozens of HVAC companies over the years. With good prices and amazing service Integrity Home Heating is the best of them all.

We got a heat pump that repeatedly stops working. It's supposed to have a 10 year warranty. They always have to come out and monkey around with it and nothing ever works. It always fails when its freezing out and when we need it the most.

They tried blaming the manufacturer at first and even said they have another customer with the same issue as ours. They initially talked about replacing the entire unit. Then it switched to replacing the motherboard or something. Then they said it's because it periodically goes into defrost mode. But defrost mode for 10+ hours is a bit excessive. Then they tried to blame it on our insulation. Then they tried to suggest that it was actually blowing out heat when it barely was, suggesting that I may be imagining being cold. Then they said the remote must have malfunctioned and got stuck in timer mode. They said they fixed it by removing the batteries. The next time, they said they fixed the remote by setting the timer on/off to the same time. They also said they were ordering as new remote, but we never heard back.

I dont understand why they dont just replace the thing. I'm not imagining being cold. When it works, it works very well. Sometimes even too well. But when it stops working, which about 4 times a month in the winter, the cold is absolutely unbearable. I dont even see what the purpose is of trying to get them to fix their mistake anymore if they dont intend on doing anything to rectify the problem.

UPDATE: it is now the summer of 2024. I can't believe that this place can't return a call on the same day. I have been calling since about 2 pm and texting and emailing, I have yet to receive a response.... Unbelievable.

I have worked with Kevin and Steve on multiple projects and they always deliver quality and dependable service and are also very responsive if I ever have any questions following installation. Great people to work with!

Appropriately named. Integrity is correct. Thank you, Kevin and Steve, for helping us get our system cleaned and running properly at an incredibly reasonable rate, for educating us, and for restoring our faith in contractors. Happy to refer your company to friends and family. You've earned a loyal customer for life.

Was $1,200 less than their 500-pound-gorilla competition, for the same thing. Salesperson was thorough, explained product and install process, and upgraded our thermostat to one that is WAY better than what we had. Install crew cleaned up well! Definitely recommend them. (It's not quick to get equipment now, so don't get mad at them if they can't get what you need today!)

I received top-notch service. Every person showed up right on time from the first appointment to the final installation dates. Kevin was so easy to work with and asked about all the details from where to place the units down to where the lines run outside. The price was competitive, helped me get a rebate and were a pleasure to work with.

Kevin and his crew did a fantastic job and I highly recommend them! I had them remove and replace my existing gas furnace and AC unit for me and I'm very impressed. They were super quick and efficient and they made a number of corrections and improvements to work that had been done by others in the past. The finished product is working wonderfully and I can't believe how tidy and air-tight everything is now. I will definitely be using them in the future and recommending them to everyone I know!

I had a ductless Heat pump system installed by this company.
Starting with Kevin, the guy that came out and gave me a bid, and all the way through the installation, (which by the way is done with the owner of the company on site and he is involved in the process with his crew) every one of these guys were polite, each one introduced their self, they were considerate, they covered their shoes and put down drop cloths, they were efficient, on time, respectful, and all of this matters when you let 5 guys into your home to do an installation on a rainy day. And to add to that, they know what the heck they're doing and they do it well. They had to put holes in my walls and I didn't even find any sign of sawdust. I highly recommend with 5 stars for Integrity Home heating and to Kevin, Steve, Josh, Gregory, and Phil, you guys Rock!

I really appreciate the value of the Daikin Ductless heater and the crew that installed it. Everyone from Integrity arrived on time, friendly, answered questions clearly when I asked, and dedicated to having the install complete by the end of the work day correctly with the correct equipment.
The unit works fantastic!
Thank you