Home Services reviews in Salem, Oregon

This is the first time I’ve ever hired maid service. Three ladies came in and cleaned our kitchen , dining room and bathroom so very thoroughly, all in a two hours window. They cleaned details that we didn’t even think of, like the Venetian blinds and the window tracks! They were all very friendly and answering all my questions about expectations. They were gentle with our fragile belongings and respected our request of making sure the front door got closed every time, so our cats didn’t get out. I can absolutely understand the reason for their company moto “referred for a reason” and I will be doing the same, referring to them when anyone I know asks about maid service.

In short: DO NOT RECOMMEND. Lack of quality, punctuality and professionalism. They were late, cut corners and missed so many areas. The redo was not much better either. Quote was vastly different than the final bill.

Detail: I’ve spent an initial phone conversation with the office explaining that quality and punctuality is both important to me. Also I had requested that they use our cleaning solutions, mop buckets and vacuums. First crew came through and cut a lot of corners and claimed to have cleaned areas that can still be seen with my laser vacuum. They weren’t thorough with the rest of the clean, pink mildew is still visible by the sink holes, and dusts still visible on the window sills, the faucet fixtures still showing water stains, toothpaste stains that can remover with some care. This crew was also obnoxiously loud in talking and laughing amongst themselves, often times even stopping work.

So I gave them a second chance to come out and fix the issue with the second crew. They had an attitude and almost refused to use my cleaning products as initially requested. They also left with the previous problem unresolved. I called the office and Vixie tried to defend the crew by saying it is difficult for them to do their job when they don’t know what to expect and what to use, which was clearly communicated to Eltie during the initial phone call and I spent 20 minutes talking and explaining to each crew when they showed up onsight, mostly due to their language barriers.
In addition, what they have initially quoted me was $300-$340, but they stuck me with a bill for $489. The explanation from Eltie was that they took longer than anticipated, which was due to the crew’s language barrier and the back and fourth translation from one of their members and the fact that they did not go over my instructions I have given to Eltie in the office during the initiation. Also they spent quite some time chitchatting amongst themselves and laughing quite loud to a point it’s disruptive. I took photos after their initial cleaning efforts. The dust in the vacuum was hair and dust collected afterwards.

Sometimes, life is extremely hard and you feel like you cannot keep your head above water. Things start to pile up. Little things go by the wayside, like dusting and moping. Suddenly, your house feels bad to be in. You try to get back on track, but you are already so far behind- you don't even know where to start.

This, this is where we started. We have never hired a cleaning service before and felt really unsure about it. Would they judge us? Would they be worth the money? Maybe we can rally and do it ourselves.

But, we went ahead and did it. And let me tell you- my life is changed. Our team came in and without hesitation got right to work. Our house has never been this clean, not even when we moved in! They dusted everything. Our fans have not been this spotless since we pulled them out of the package. Our shitty linoleum floors are shining so much you can almost see your hopes and dreams in them. Our bedroom has not felt this peaceful in years. And the bathrooms! You could eat off the tub! We have 3 indoor pets, so as you can imagine the fur is everywhere. But not now! It's nowhere!

Our team was extremely efficient, detail oriented, and lovely. Shout out to Brenda, Kim, and Blanca for their amazing work! I cannot recommend them enough.

Thank you for giving us our home back, I honestly cried from relief and joy after our team left. While the cost was high, it was high because it was worth it. It took our team of three 3 hours to deep clean and was a little over $600. The cost makes me hopeful they are receiving a livable wage from this work, because they deserve it.

It's okay if you have gotten behind and cannot feel like you can catch up, help is on the way.

The team—Victoria, Milka, and Teresa--did an excellent job deep cleaning our house 2 weeks ago. Victoria and team returned today for a regular cleaning. Every surface is sparkling clean, and the house smells wonderfully fresh (not perfumed). Thank you all so much.

Thankful DeSantis was able to help me on a last minute scheduling over a holiday weekend so that our place would be ready for new tenants, great job!

Very disappointed with our services from DeSantis. They did a mediocre job and have provided even worse customer service/communication regarding the issues we tried to address with them. An item was broken while they were cleaning our place, we were told we would be called back after they spoke to their employee about the issue and we have heard nothing back. I recommend hiring a different company.

I have nothing but praise for the work and the wonderful person who did our house today! I had planned to use them just one time, but now I am planning to be a repeat customer!!

Really great job cleaning up my house and yard for me to get ready to sell. Excellent rates, and they went above and beyond to help me with my limited availability. I would not hesitate to recommend them to a friend who needed help with a big cleaning project.

Monica did an amazing job deep cleaning the living areas/bathrooms of my home I’m preparation for my son’s first birthday party. Was very sweet to my pups and will definitely be using them before special events in the future. Highly recommend.

I can’t express enough how much I appreciate Carmen, this company, the staff, the professionalism and the true caring spirit they all embodied!!!! They came into my parents’ home and thoroughly sanitized and cleaned the whole house. After years of neglect, this was no small feat and they did it without complaining or any hint of an attitude. In addition, they have really bent over backwards to try and help me after the big Estate Sale as well!!! If I could shout their praises from the top of a mountain to everyone, I would surely do it!!!!! Thank you so very much!!!!!!🩷🩷🩷

We git our rental property back and it was unsanitary and very dirty. Shanna Delong did a great job hoovering and scrubbing away years of filth. Thankyou.

**Edit, I will Have to agree with the other negative review on here that this is some of the worst customer service. Immediately after posting this review the owner called my husband and then I spoke with her and she was very condensending. She was very aggressive and over talked me the entire time. The only apology I received was her saying sorry that me and my husband don't communicate?!***My husband contacted this company to clean out our home as a gift to its new owners. It was completely emptied and I did a breif cleaning before. I did state to her husband and son that the home did not need a deep clean and rather just have the floors mopped and each room gone over. This is a small 1,100 sqaure foot single story home. I have attached pictures of the rooms BEFORE they cleaned to understand how little needed to be done. These two gentleman proceeded to stay there for 6 hours and charged us nearly $500! When I called the office and requested a break down of charges no one ever called back. We were not given any receipt and the owner had us pay her Venmo account as a friend and not under a buisness transaction. Totally unprofessional and I can't help but feel scammed. Save yourself the money and go with someone else!

Did a really great job. Excellent value for money. Would hire again.

Cleaning team was fast, efficient and did a wonderful job!

Professional & caring staff, I was very happy with the work they did. I would hire them again.

Elissa did a great job !

Very friendly. I had called needing some information and they where professional and very helpful. I appreciate that very much.

Was almost struck in a cross walk by one of your vehicles when I confronted the driver was greeted with anger as I was with my 10 yr old I just moved along without getting a plate number shame on you for employees like tgat

This service is awesome, the cleaning staff is very professional and they do a wonderful job.

wonderful and on Christmas eve to. God bless all of you. all ways do a good job. Fast and efficient.

They take care of everything! After working 12 hours a day the last thing I have to worry about is cleaning the stuff I can’t ever get to.