Reviews of local pros in Springfield, Oregon

Joe,

Thank you for taking care of the issue with my mom’s fridge. We appreciate you taking care of business.

Thank you,
Allen

i've had Jo deliver several appliances to me and family members. Always a good experience.

I appreciate the fact I could drop off appliances for free, even after business hours. I received friendly, knowledgeable service.

Do not go here. Neither Jo or his technician knows what they are doing, the warrenty is a flat out lie and i got the impression they didnt even want to fix my machine, Jo was telling "its the board" and that "it cant be fixed" before he even looked at it.

Nothing is actually refurbished, the warrenty is a lie, if anything breaks joe will claim its your fault and make you pay for the part. Most of the prices rival new appliances and the non exiestant warrenty lasts 90 days intsead of 2-5 years.

Jo's Appliance is the best place to have your appliances repaired and service. Always provided quick and professional service. I strongly recommend using Jo's appliance for all your appliance service needs in the Eugene, Springfield, and surrounding areas!

Jo took 120 from me, did nothing but tell me "the baord is bad" and left. My brother who is an electrician fixed my dryer in 5 minutes, was a fuse not the board. Jo is a liar and a thief.

Absolutely awful. He just repeats himself and doesn’t communicate well at all. Likes to tell you that you are not a professional of loading and unloading appliances. Not a problem solver at all. No common sense. Just don’t go there at all. Don’t drop off anything that he can repair and make money. He’s a joke. Not even worth a star.

I called this place of business today. Hoping to find a part lost during a move. Whoever that answered the phone has very poor customer service skills or just didn’t want to take the time to try helping me out. I now understand why they’ve got very poor ratings. It’s a pretty common part I would think. All I got was a “Nope” and then click. Call ended. How lame. I would not recommend this business to anyone.

Takes advantage of elders and disabled veterans!! Told them exactly what was wrong with washing machine and they still charged me $100 to come out to look at it themselves because they didn't believe that I actually knew what was wrong with it to begin with, then they try to charge me $97 on a $12 part. Purchased the part elsewhere and ended up fixing washing machine myself after watching a how-to video online. Try to do online research yourself before calling anyone for repairs that you may or may not need help with!!

The tech showed up to look at the broken intake valve that busted on my fridge. Said he need to check with his distributor for part. I paid him up front $170+ something when he came out to look at the fridge. Then he left a message later saying that his distributor can’t find the part anywhere and have not heard back since then. NOT recommended. Took the money but did not fix my fridge. The technician seemed clueless also. I tried to support small local business but this will be a hard pass in the future.

Rude unprofessional took my money said the dryer worked. iI did Not. called back left message, didn't receive call back, called from other phone and was told we don't check messages. Made another appointment to fix dryer and no one showed up. So called aging basically I was told I payed and now I have to eat the cost. They are liars and thiefs as far as I'm concerned.

I purchased a washer and dryer from Jo. They both work great and the price was awesome. Excellent customer service, too! I will definitely be a repeat customer.

Some professional in repairs with a bunch of great reviews told us that our french door fridge needed a new relay. Well, this guy fixed our fridge without that much fuss, quick, honestly, affordable, and it wasn't the relay. Now, they are fixing our range hopefully that goes well too, I will update. Sometimes it's the smaller businesses or the simplest places that have the best.

Throughout the years I've gotten a bunch of appliances from Jo. I have to say the delivery was on time and done with care. Jo has taken care of me and my family everytime ! Any problems ever arose and jo took care of it.

Called to fix our dryer after the ice storm. They came out and assessed the situation. It required us to wait 5 days for the part to be delivered. That was expected, they didn't have the part in stock. Once they had the part delivered, they immediately called and fixed our dryer along with testing all the other features. The crew was very professional and prompt. I would use them again.

Bought a used fridge. When I was offloading it from the truck I noticed the fan was super dirty, covered in dust and grime, then I noticed the compressor coils were
Packed with hardened dirt, grime and dust. I cleaned it
Off, as well as the top of the fridge which was also very dirty. When I stopped by to mention that there may have been an oversight in this unit the person at the store told me
I was wrong, and that those things had been cleaned as they clean all of the fridges before they go out and inspect all coils etc. I’ve been a handyman for over 25 years. Those coils have probably never been cleaned judging by how bad they were.

Avoid this store, or, be prepared to look over every inch of them appliance you purchase before
You leave the showroom

Aweful. Jo is unpleasant, and rude, treats you like you are trying to steal from him, even if you just spent 350-700 dollars on his machines. Says 90 day warrenty but doewnt honor it at all. Charged me for a lid switch within weeks of purchase when it failed. Tried to act like he was doing me a favor not charging me 120 dollars to show up on top of the 80 for the part. Dont buy anything from Jo.

Horrible services. repair man called "Jo" told him what the problem was . Over speakerphone he tells the man to charge me for a timer .That was NOT the problem we both say . It's the belt tension .He says charge her anyways . Repairman says I will go to the shop and explain He never came back . Don't shop for help with Jo . I have moved to C bay .My repairman fixed the problem in ten mins . Shame on you both for your shady work took my cash and ran . I would of gave you a zero on workmanship.

Jo will take your $$$ even when he can't help you!

Don't pay this man a Cent until the work is complete.
Here's my story: I diagnosed the main-board as faulty on my washer, I called him & told him the situation, he said it's $80 for the diagnosis + parts.

Well, turns out I was the fool for doing business with him as a few days later he calls me telling me the main-board is bad & he does not fix those!? Thought I would give a new small business in town a chance, I should have read reviews first.... Sad.

Called them to fix the dishwasher. It had stopped draining after I put in a new garbage disposal. They told us it needed a new drain pump. Drain pump took two weeks to arrive. They installed the new drain pump and were then able to tell us that the motor isn’t working and we need a new dishwasher. I asked for the refund on the drain pump and they would not return the money and the person on the phone started to yell. So after paying over $300, the dishwasher is not repaired. I’m fine paying the fee they charge to look at the machine, I’m very upset that they put a new part in that ended up not fixing the dishwasher and they took my money and walked away.

Update: I told them it had stopped draining after I put in a new garbage disposal. Turns out, there was a plug in the garbage disposal that needed to be punched out for where the hose connects from the dishwasher. The instructions never said this when I set it up. We only found out about it after we had a new dishwasher installed from Lowe’s. The guy installing it saw it wasn’t draining an immediately knew what the problem was. So not only did Jo’s Appliance not fix my dishwasher, but they didn’t even diagnose the problem correctly.