Reviews of local pros in Springfield, Oregon

These guys do crappy work. After they worked on my washer it has become unbalanced and makes a horrible noise. Spent 250.00 to have them replace the seals and whatever needed done, now I have to just get a new washer. Great. Will never go back. They are not a licensed dealer so all of the warranties that they will tell you about are essentially nonexistent.

We had a terrible customer service experience with Hank's Appliances in Springfield. They charged us $100 to fix our dryer. They did not fix it and claimed it was a problem with our electrical outlet, which has nothing to do with the issue (they dryer would not spin freely). They were incredibly rude about the situation and showed no interest in helping us, We will never use this business again and recommend against using them.

Took a washer I bought from them back 2 times and they told me I'd hooked the hot and cold hoses up wrong. Took it back home and recorded it not working. They wouldn't refund my money even though it'd only been a few days. They also wouldn't refund the difference in price between my expensive washer and the cheaper ones they had left. Scammers. Hank was rude to my wife as well.

Went here to buy new element for my electric dryer. On the phone they told me $20-$50 bucks. When I get there they say it’s $82. I jump on Amazon on my phone and show the owner Jose that its $20 new including all new sensors, but he wouldn’t budge. I was desperate for the part that day (had guests coming) so ended up paying. Felt totally cheated and disgusted. I will not be returning, and I do not recommend this shop.

Great quick service. Called yesterday using my dryer before noon today!!!! Super friendly and kind!!

Called during Christmas week when my warranty company couldn't respond until after the new year. They came out the next day, repaired my dryer and saved me money on the part needed. So responsive and quick!

Hank's Appliances sold me two faulty washers in a row. After the first one broke, they would only replace it if we paid an installation fee (though we were initially told installation was included). Two days after they installed the new washer, the drain hose came detached from the back of the washer and flooded my apartment and my neighbor's. As it was a Sunday, Hank's was unreachable. The following day, they didn't bother to return our message. When my husband finally reached Hank, he was unapologetic and wouldn't send somebody out for repair until that evening. As might be expected, we are now dealing with the massive clean-up involved. Hank's has now claimed that the flooding was our fault, though they did the installation.

Do not buy your appliances here. They will not take responsibility for improper installation/faulty equipment.

Just an awesome place. Friendly service and good selection. Cheap delivery and installation too. I opted to deliver myself and then owner threw in hoses, dryer venting and clamps and offered to exchange the pigtail for free if it didn't fit. Got a nice matching set for a very reasonable price - with a warranty. Highly recommended!

I’ve been a customer for years now and have consistently received quality refurbished appliances. Today I purchased a washer, got it home and installed but there was an issue with a switch which caused the machine to stop in the cycle (full of water of course!). The owner made a trip out to my home to repair it on the spot. Prices are reasonable and appliances are clean. This is the ultimate in repair and reuse rather than buying new which I appreciate.

I purchased used parts to repair my Fridgidare washing machine. I subsequently found that the machine was beyond repair. I tried to return the parts to Hank's three days after I purchased them. They refused to take the parts back and were unwilling to refund my money, all or part. Hank said his policy was to not allow returns on any parts. He was unpleasant and hung up on me. I recommend avoiding this business.

I have been an avid customer since 1991, from Scott to Hank and now the new owners they have always been responsive and carried excellent used products like new when they sell them. Never had a problem. They are so worth checking out. So glad they are still in business. I really trust them.

Super responsive. Small biz run by
Hank and his helper. Great communication and fast repair!

Went down the list to get someone out to fix my washer which had a bad water pump. They came out same day when others were booked out for a week. They had the part in stock and it was a done deal. Also I pulled my rubber boot off to clean and had trouble putting it back on. Called to have them just come do it and he was willing to come out next day but gave me some pointers and I was able get get it back on. Will use for any work on the future.

Its been a couple of years now since I had this experience with Hank.
My dishwasher had a slow drain effecting the quality of the wash cycle. I contacted the shop on Main Street, told them all the trouble shooting I had done already. I had broke the machine down already, inspecting all elements, clearing all hoses filters etc. They advised I have a home visit by 'Hank'. It would only cost $80 dollars an hour. Since I had run out of ideas I scheduled a home visit. Hank was punctual, arriving on the dot. I ran over all the steps I had taken already with Hank. I then watched as Hank retraced everything I had already done. Crawling around floor, inspecting the moving parts, checking hoses etc. At the end the hour having resembled the washer and taking my check for $80 dollars Hank suggested I heat of pot of water til boiling and then pouring it into the washer set to drain only. He said this would clear any grease in the lines. Well I gave him my money and boiled a pot of water. Lo and Behold my washer drained as it should after this. I'm pretty sure Hank is smart enough to have known to advise me to boil the water first, before charging me the $80 dollars. Had he done so I would be recommending his business instead of advising my friends to avoid him and maybe giving him positive review. I do not recommend this business.

Hank answered the phone promptly, and moved things around to get to me and my broken washer as quick as possible. Same day service. His pricing was fair and he was very friendly, and told me my options regarding the broken part. I felt safe with him in my home and would certainly recommend him and/or use his services in the future. What a really nice guy.

Hank does an excellent job repairing your appliance in an expedient cost saving manner. He was the best at responding to my call for help when my built in wall microwave broke despite being extremely busy. He is reliable and did a great job finding the parts needed. I could not recommend him enough. He also fixed my dryer a few years back and did a great job. A+ service.

I called to get a quote on my washer, which wouldn't get out of the "sensing" cycle. Instead of a quote, he walked me through how to fix it (for free) and it's working just fine now. One of the very few honest businessmen. When I go to replace my washer/dryer set I will most definitely be going through him. I highly recommend him.

Seemed like an honest guy at first but my dryer broke down again less than 5 months later. When I called he blamed me?!? Gaslighted customers? I won't be giving him anymore of my business!

I was very pleased with Hank. Nice guy answered his phone!! Needed a new stove he was able to deliver next day. I would recommend him.

The woman at the front desk was super helpful along with the gentleman who picked up the phone before I arrived here. Being located down 99 their location felt sketchy like I could be gang violenced before I got into the store buti I igot there like 10 minutes before they closioed on a Friday so I really felt like a bad man for being so late...then as I walked up to the front desk the woman working was super nice and diagnosed my burned out heater element within literal seconds and within a minute I had made a purchase and was walking out the door...my dryer element was a good $60-some-odd bucks but it made our dryer work after instillation, so definitely worth it! I would recommend doing the home repair over purchasing a new machine any day and above that I would recommend working with these folks to get the part you need! They were fast, friendly, and knowledgeable AF! Thanks again!!

I used Hank for a professional opinion for my washer dryer purchase and took his move and professional installation service twice and I would do it again too.