HVAC reviews in Wood Village, Oregon

We have used Multnomah Heating at 2 residences since we moved to Gresham in 2003. They have always given use excellent service at an affordable price. I highly recommend them for your HVAC needs.

We’ve had two other heating companies come and “fix” our furnace multiple times each, both were unsuccessful. Finally we had these guys come take a look. They weren’t here but half an hour, fixed the issue, and they were on their way. I barely noticed they were here and my furnace is working perfectly ever since. Thank you guys so much!!

We’re extremely grateful for this excellent team. They were responsive and professional, and they saved us over $5,000 to replace our furnace after a crazy initial quote from another company through AHS. Highly recommend!

These two events occurred within a couple weeks of each other in August 2016. In both cases, we were forced to use Multnomah Heating (MH) by American Home Shield (AHS) as part of our Homeowner's Warranty Policy.
EVENT #1 We had a condensation line leak into our closet due to the drain line not being routed to the exterior of the house. (The end of the pipe had receded into the wall because it had become detached from the line set of the AC due to age - 28 years old). The owner came out promptly and discovered the source of the leak. He secured the line outside the exterior wall, but left an ugly hole that I had to pay extra to repair.
EVENT #2 A second leak occurred where the condensation drain line exited the overflow pan under the furnace/AC blower because the line had become clogged. That leak occurred because on the visit for EVENT #1, the owner did not inspect and blow out the entire line. He only re-routed it to the exterior of the house. Again, the MH Owner came out and said the line was clogged. He unclogged it, replaced a very small section of the PVC drain line, promptly collected the $60 Warranty deductible fee, and left. A couple days later, we had a major water leak through the ceiling in the hallway immediately below the furnace/AC drain pan. I called the owner and asked him if he inspected the drain pan, and he said it was fine. I asked him why the secondary drain line didn't work. He said he didn't know there was a secondary drain exiting the drain pan. That's because he, in fact, DID NOT INSPECT the drain pan. The secondary drain line was on the back side of the pan. I called AHS to report the damage. They contacted the MH Owner who told them that the pan was fine. So, not only did he mis-represent the truth to me, he mis-stated the facts to AHS as well. (See the attached photos of the ceiling damage and the pan that was removed/replaced by the same company that came in behind MH a year prior when MH said this same furnace was too old to repair and refused to work on it, but promptly collected their $60 and left). AHS wanted MH to come fix the problem, but I refused to let anyone from this company do any further work and potential damage to my property. The MH Owner, Joseph R. Innocenti, would not stand behind his work and pay for the $1000+ damage they caused because of his shoddy, incomplete/incompetent workmanship. And neither would AHS, who forced me to use MH.
I DO NOT RECOMMEND Multnomah Heating and will NEVER use them again. P.S. The same vote of NO CONFIDENCE goes for American Home Shield.

Joe and his team are the best in the business. I would recommend them to anybody needing service repair or new HVAC. Super happy with the installation and the service and customization of our thermostat.

The owner Joe Innocenti is Absolutely outstanding in servicing our 35 +year old furnace/heat pump system that his father put in originally. He services it yearly and is always on time and professional. With the yearly maintenance our system stays in pristine condition. His wife Janelle takes care of making appointments, billing, and sending out reminders, etc. They make a great team running their business. A 5 Star ⭐ rating all the way around and that is why they have been in business for a long time. HIGHLY recommending this very honest company to come service your heating/cooling needs.

The service man was pleasant enough. How ever he said I needed a new furnace. The warranty company sent another company out for a second opinion, and they were able to fix the problem and save me the expense of a new furnace. Just saying! Draw your own conclusion.

They came out really fast and fixed the AC and made sure the furnace was clean and running properly.

Jeremy was terrific. From appointment to actual appointment, everything went very smoothly. They definitely earned my business and recommendation.

They have come and worked on my property and properties many times. Never ever are they late or underprepared. They’re always fast and accurate with the diagnosis and the estimates. I WILL NOT work with anyone but these guys’ when it comes to my hvac, central air and furnace work. Thanks Multnomah!!!

July 2025—
This is my 2nd review of MHI this time for my AC which stopped working on the hottest day of this year. From the time I called to the time I was back up and running was barely 24 hours. What can I say? MHI is the best‼️👍

January 2025—
“Multnomah Heating replaced my furnace this past January 2025 and I couldn’t be happier with their work and their people. Janelle, Joe and Jeremy delivered great service for my family. They were all friendly, professional, knowledgeable and efficient. Thank you, Multnomah Heating!”

Multnomah Heating and the team of Joe, Jeremy and Janelle are the absolute best! Our gas furnace went out during freezing temperatures. Joe came out within a day of calling to assess the issue. Our 20 year old furnace was done so Joe provided a couple options, both of which were very fairly priced with excellent Trane equipment. We opted for the high efficiency model that also had a product rebate. Two days after choosing, our new furnace was installed. We did have an issue the first night with it not igniting properly due to a pressure switch adjustment, but Joe came back out at 8pm to be sure our new furnace ran smoothly and provided us with heat during the freezing temps. Their level of service and communication is exceptional. They have won our HVAC business from this point forward and would not recommend anyone else. Thank you, Joe, Jeremy and Janelle!

Multnomah heating did a great job, Jeremy was a good guy and got everything done fast and efficiently.

Professional. Knowledgeable. Personable. Grant went beyond the job and not only explain some important facts I didn’t know about maintenance, he also did extra work in order to demonstrate proper procedures. And, he was kind and unbothered by my curious dogs!!! Thank you.

The technician, Jeremy, was top notch. He listened to my issues with the A/C, fixed the problems I was having, and went on his way. I would recommend him to friends and family.

Multnomah Heating has serviced our heating and cooling system for over 25 years. We wouldn’t go to anyone else. Our service tech, Jeremy, is very knowledgeable, efficient, and professional.
We highly recommend this company and the staff!

The tech showed on time was super nice and informative, very pleasant experience. Highly recommended

From start to finish, Multnomah Heating and Cooling exceeded our expectations at every step - and we have high expectations! Our installer, Jeremy, was timely, friendly, professional, and thorough. He never seemed in a hurry and was great with our kids when they peppered him with questions. The owner, Joe, came to the house to give a quote. He was also on time and didn't try to push unnecessary extras or services (like the larger outfits who also gave us quotes). He answered every question and left us feeling confident in the outcome ahead. We can't recommend Multnomah enough! Thanks, guys!

Joe came out the very next day, quickly diagnosed the problem, and replaced the faulty part. I'm very glad MH works with my home warranty company.

Great experience! Second year in a row that Joe has been her to give the furnace a check over. Both times, great service! Would happily recommend!

They gave prompt reminders and notified us when the technician was on his way. We only got a check done to make sure it would be good for the summer and he said it was just fine.