HVAC reviews in Bensalem, Pennsylvania

The guys are knowledgeable and persistent in finding the problems that require fixing. They found a Freon leak that was the root problem. I agreed we needed a new unit after they found the leak. Installed the new unit the following week and all is good!

Called for an estimate and staff, including Jeff, were extremely responsive. The appointment was set up, with great notifications in email, and on conclusion of the appointment, an estimate came very quickly in email. Great price and wonderful service and follow up! The average HVAC company is the total opposite (don't return calls, dont show up for appointments, answer calls while working on a job as opposed to a centralized scheduling office, etc).

Vick was very friendly and knowledgeable. He was also very efficient in getting my AC up and running without charging me an arm and a leg! I've been in situations where I felt as though I may have been being taken advantage of as a woman that doesn't know much about mechanics and what not. But with Mechanical Monster I felt very secure in getting excellent service at a fair price. I highly recommend this company.

Jeff and his Mechanical Monster crew are the only ones I trust with my heating and air conditioning systems. They are honest, fair, and do great work. I have had them for servicing my systems for several years. This year, I had them replace my very old heater and air conditioner. I am very happy!!!

Jeff came out to my house when I was in a pinch on the hottest day of the year. He quickly assessed my thermostat and AC unit to identify the problem. He was extremely knowledgeable and took the time to explain the entire process to me. He resolved the issue within a short period of time and had my AC back up and running in no time. He took the time to ensure the job was done correctly the first time. Extremely happy with the service provided and pricing was extremely competitive.

[1/9/2021] Short story: One year guarantee was not as promised, but the owner did try to make it right by finally giving me a correct diagnosis of what should have been a simple issue. I will not be using this company again. I appreciate the owner standing up for the work, but feel that I did not get the services promised efficiently and fairly: diagnoses and guarantee.

Before I begin, I want to note that the owner and technicians were respectful, professional, and as informative as they could be. The technicians were timely. The owner was not.

Long story: I was having issues with our furnace turning on. This company had good reviews so I called them. For 99$, they came out and performed a tune-up and inspection on our furnace, and tuned some parameters that had been incorrectly set when installed about a decade ago. I also got a 1 year guarantee of the service. But they didn't actually fix the issue. In their defense, the issue was intermittent and could not be reproduced; In every visit, by the time they came the furnace was working. They left. A week later the furnace stopped working. They came again, but once more the furnace had repaired itself. They did not charge me, but also did not diagnose. They asked me to contact them the next time it failed.
Fast forward to next winter. The furnace fails again. I investigated myself with some YouTube videos using the given error code, and strongly suspected the inducer blower was failing. As discussed I contacted them. They come out, after the furnace fixed itself again. I showed the tech a recording of the failure and explained my suspicion. The technician was still mystified. They could not diagnose the issue, and I was charged ~85$. At this point I'd spent close to 200$, gotten a probably needed tune up, but still had an identically malfunctioning furnace.
I called the owner to object to the fee. I should have been under the guarantee from the very first service. The original problem was never fixed. The owner refused to give me a refund but offered to personally inspect the furnace for free "since we had just been there". The owner came (with very misleading arrival times I might add), inspected the furnace (which was again working), and told me the part that I HAD SUGGESTED AS FAILING was the issue. I was not charged.
So essentially I paid 200$ for a tune up. The part that failed was the inducer motor. This should have been a very easy diagnosis. Myself, a layman, figured it out. The repair for the part would have been >700$--about the same as other companies. I replaced the part myself for 240$ and 60 minutes of time (I am not a handy person).
Solving the issue took 4 visits, 3 from a tech and one last one from the owner. I was charged for 2 visits. I understand that this is a small company struggling through the pandemic, but I expected more than I got from the guarantee.

[EDIT 4/4/2021]: Today, the owner has responded that the service contract covered the visit. While it covered the first follow up visit, it did not cover the third, which was within a year. The owner also claimed that I did not follow recommendations. There were no specific recommendations given. They said to call if the issue repeated itself; I did call them, and was charged for the subsequent (ineffective) visit.
[EDIT 4/10/2021] Owners response was removed
[EDIT 4/5/2025] The owner has once again insinuated that recommendations were not followed. Please see above.

Everyone they send out is very professional and careful neat and clean in your home. Been using them fir at keast five years very satisfied

Professional, on time. Very knowlegable and informative about the system.

It was a pleasure working with Monster Mechanical. They were very communicative from the beginning of scheduling until the work was completed. Thank you again for the top-notch service.

A great company to deal with! Came out when they said they were going to be here got right to work and fix my AC. Very courteous and respectful Workers.

I have used mechanical monster more than once. Both times the techs that came to my house were friendly and Knowledgeable. The work was done fast, the only exception being a part we had to wait overnight for, but they were right back out the next morning, and the price was fair.

Great service. I have been using them for several years.

Prompt, professional service in bad weather! What more can I say? This business is a winner!

Jeff and staff were amazing and professional. Communication and knowledge are top tier. Thank you for fixing my tenants heating system in such short notice.

Rich was experienced and knowledgeable in everything he did and was very courteous.

Monster mechanical helped me out when my 25 year old central AC died in the middle of a heatwave! They also replaced my 28 year old heater. They gave me a fair price and finished the job in 1 day. My home is cool and comfortable now. The owner and 2 technicians were very professional and treated me with respect. The support staff, Dan and Mary are very kind and communicative! I would definitely recommend them to family and friends.

EXCELLENT service in every way. Honest, thorough, friendly service. Explained things to me that our previous HVAC company (of 11 years) never did. We are thrilled to be with Jeff and his crew at Mechanical Monster!

Fast, knowledge and fair priced. Would be happy to recommend.
Just used their services again (9/30/25). Jeff went above and beyond to service our unit. Explained everything and gave us a great price!

Been using this company for over 10 years. Great HVAC service at a fair price. Knowledgeable technician performed all requested maintance. Another exceptionally great service call today. Just had a ac tune up. Another great service preventive maintenance.

They were excellent, fast, and their prices were reasonable. Jeff and his team were professional and I highly recommend.

Very professional detail oriented he took his time and laid it straight out for me very courteous and polite