Reviews of local pros in Devon, Pennsylvania

My HVAC failed four days before a big party I was hosting at my home - and the forecast was calling for hot weather all week! J&B came through for me - it was an absolute miracle. They got me a quote, moved their schedule around and were able to order and install a brand new HVAC just in time for my event. PLUS their prices blew the other vendors I'd been considering using out of the water. And their technicians are kind, polite, conscientious and hardworking. I can't say enough good things about this company.

We were very pleased with the work done by J & B. We had two units installed. You can always count upon the good service J & B provides. So when you are shoping for a new air conditioner, always consider where you will always get great service when you need it. That is an important fact to consider.

The Nicholsons

I had a rather poor experience with JnB. First, the technician who came out was rather nice. However, inexperienced and was constantly trying to talk to the boss on what the issue might be by explaining on the phone.

The issue that was diagnosed was something I brought it to him which he had dismissed originally as being a non-issue.

To top everything off, the scheduler never told me about the dispatch fee of $150 (I thought it was free estimate) which is much much higher than the avg $70 we see on the market. Additionally, they ran a Co2 push to the AC to test something which was additional $19 or $29 (I dont remember) without consent or prior heads up on the cost.

Clarity on the cost would be better before doing ANY work.

At the end, the issue remains unfixed.
Full disclosure - they did find one issue and fixed it but the main issue why I had called them originally remains unfixed.

They also said they would schedule us next day for follow up but I have not been called in over a week.

Not my go to for HVAC services in the future.

My experience with J&B Comfort Systems, Inc. has been no less than five stars. They are very easy to work with re: in scheduling and also the actual maintenance appointment. The service technician is very respectable of my place; they wear booties and they are also very professional and pleasant. That's why I remain with J&B.

We have been using J&B Comfort since 2014 for our locations. Barb, and Jim- the owners, are extremely friendly and honest people. Their team is very knowledgeable and friendly. This company is a MUST if you are in need of a HVAC company!

The best price around, great communication, very respectful and explain everything details by details

Sean is great! He can through during a heat wave! I can not thank him enough. Definitely a white glove experience dealing with him. Glad I know him.

Sean arrived at our home when promised and did an excellent job replacing our AC outdoor compressor and unit in basement. He also installed a wireless thermostat all completed in a professional and timely manner.

I would highly recommend Sean for all HVAC needs. Philip

Sean was extremely responsive and professional. We appreciate Sean was honest, and transparent with us and quoted us a fair price! Also, he was very patient
with my dad and had to explain things to him several times and came back. I gave him a five star bc his service was phenomenal! Thank you Sean!!

Talk about a fantastic HVAC repair business with top-notch team members! From the first consultation, Duane showed up. He was professional, understanding, and empathetic to our HVAC needs. When Duane showed up, he wore a face mask and limited his movement to only necessary areas, maintaining a safe distance for our safety as well as his own. The skilled technicians that came for the installation, Nathan, Jaime, and Duane, also wore masks and kept their work area confined to where the job needed to be done. The staff from Thermal Balance HVAC Repair recognize and respect the seriousness of the current health situation and took all precautions to ensure our safety as well as theirs! We're thrilled to have discovered them because their pricing is fair, honest, and practical, unlike other companies in Devon that wanted to charge us double or even triple! Once again, my wife and I extend our heartfelt thanks for the excellent job you guys did!

Nathan and the team at Thermal Balance HVAC Repair are incredibly responsive, professional, and highly skilled in the realm of AC repair services. From the get-go, they asked all the right questions and made sure to consider all aspects of our home before starting the install of our mini split system. They were able to explain not just what we needed to install, but why we needed it. i like to do my homework before getting quotes to make sure i'm not being oversold, and i'm happy to say that at no point did they try to sell me something I didn't need for the job. Duane was more than willing to answer any of my questions by sharing his vast knowledge. During the actual installation, the team was courteous, professional, and punctual, making them a pleasure to work with. It was evident that Thermal Balance HVAC Repair holds their team to a high standard in everything they do. Where they really won me over was when there was a slight misunderstanding regarding the electrical run, which resulted in an undersized line. However, Jaime, along with their electrician, managed to resolve the issue promptly and without any hassle. They have definitely won a loyal customer in me, and i have already recommended them to friends and family in devon.

our ac broke down in devon, and by the end of the next day we had a new one installed after getting both a repair and replacement estimate. it was a really hot day, so we needed fast service! nathan, duane, and jaime worked together to get everything done quickly. they were all friendly, knew what they were doing, and were really efficient. later on, when we needed better cooling for the summer, we decided to add a mini split ac since there wasn’t enough space for central air. once again, we were so happy with the way nathan scheduled everything, handled the details, and how the team planned and installed the unit. we’re pretty picky, so being impressed with a second job says a lot.

i highly recommend getting a quote from Thermal Balance HVAC Repair for any ac repair needs. nathan was by far the most professional technician i've ever had at my place, taking extra time to explain all the problems he found with my old ac unit. after going over the details with me, we decided together that replacing the system made more sense than repairing it. jaime from sales was courteous and didn't push us to buy anything we didn't need, so the price felt fair. nathan came back the next day to install the new ac and finished everything in less than four hours, which was awesome. the team did a great job and now we're comfortable with the new system running perfectly.

I reached out to Thermal Balance HVAC Repair early in the morning because my heater had broken down and my house was chilling at 50 degrees. They assured me that Jaime would be at my home promptly and surely enough, he was. Jaime was not only friendly but also highly professional, and he didn't attempt to oversell any services. He quickly identified the issue with my heater - a problematic igniter and thermocouple. Considering my heater was 25 years old and as far as I'm aware, still had its original parts, this was impressive. Long story short, Jaime managed to repair my heater within the hour and even offered a complimentary furnace clean. By the time he wrapped up, my home in Devon was warm and cozy again. A big thanks to Jaime for his excellent service.

We experienced a control box malfunction and needed a new ac unit. Nathan arrived around 6:30 in the evening and worked till about 7:30. His dedication was reflected in the long hours he put in that day, and the service he provided was exceptional. We were thoroughly pleased with his work. Thermal Balance HVAC Repair had installed the heating and air conditioning in our Devon home when it was newly built, and the service we've received continuously has been nothing short of outstanding. On returning home after being away for a few days, we found our air conditioning unit not functioning again. Despite a few initial setbacks due to incorrect control board supply, Nathan went above and beyond the call of duty, ensuring to procure the correct board from the city and making sure everything was in perfect working order.

I reached out and arranged a consultation for a new heat pump system, thinking my current one was beyond repair. Project Specialist Nathan contacted me prior to his arrival and was punctual. Nathan identified a minor issue with my system and was able to fix it, saving me a significant amount of money. Nathan was incredibly professional, courteous, amiable, and exceeded the expectations of customer service, something which is not common nowadays! I will certainly endorse Thermal Balance HVAC Repair to my acquaintances and loved ones, and will not hesitate to avail their services again in the future. Much appreciated, Nathan!

I was referred to Thermal Balance HVAC Repair by a friend a little while ago. Initially, I reached out to another HVAC dealer who wasn't truthful and tried to sell me more than just a new furnace and air conditioner. My first interaction with the owner felt completely right. He was straightforward, listened to what my wife and I needed, and promised to send us a quote later that day. He never pushed us to buy anything unnecessary, with no hidden costs—very honest. His son and the team installed the system, and they were both professional and friendly. A few days after the installation, my wife and I returned home and found that the air wasn't working. I called their office, and within 10 minutes, they got back to me and came to check on the system. It turned out to be a minor issue with a fuse, and the owner even came out at 11:15pm on a Friday night. I would highly recommend them as the go-to company for servicing or purchasing your home's HVAC system.

Just how can I express the exceptional service provided by this heater repair team? Firstly, not only did they arrive punctually to address my heater issues, but they also went the extra mile by allowing me to send photos of my thermostat when further issues arose. Nathan, one of their technicians, even took the initiative to call me and assist with troubleshooting. Eventually, it was determined that I needed a new thermostat. Once again, their service was top-notch. The only extra cost incurred was for the replacement part, with no additional service charge. If you're in need of help with your heating system, choosing this team is a smart move. Their service is professional, timely, and courteous, backed by exceptional expertise. Give them a call in Devon, you'll be glad you did.

Jaime, Nathan, Duane and the rest of the team are so proficient! They installed a new heater for me last year. The quality of their work, their pricing, and their professional approach were all outstanding. Recently, I noticed water leaking from a ceiling duct, so I placed a bin under it and immediately called Jaime. He got back to me promptly and by the time he did, the water had stopped dripping, so we set up an appointment for a late afternoon. Duane, the technician, arrived even before the scheduled time and patiently waited for me to get back from work. He discovered that the issue was due to too much coldness in a small area, causing condensation inside the duct. He took the time to explain all the reasons behind my problem and made the necessary adjustments in the right manner. I am more than happy to pay for such a well-handled service call. Thermal Balance HVAC Repair has earned a lifelong customer in me!

I'm so thankful I came across Duane from Thermal Balance HVAC Repair for my furnace maintenance service. At some point, every furnace starts to blow fine dust into your home. Duane inspected my system thoroughly and provided a fair estimate for the cleaning cost. The entire process was top-notch, from the automated notification that the team was en route, to the impeccable cleanup post service. All of my air ducts were cleaned efficiently, courteously, and at a fantastic price. If you require any furnace or A/C maintenance, Duane and his team are the ones to contact.

our ac stopped working overnight and we woke up to a really warm house. i called a few companies that say they do 24-hour ac repair, but only Nathan from Thermal Balance HVAC Repair got back to me quickly. he fixed the issue fast and made sure the air conditioning was running smoothly before he left. he was very friendly and showed me a couple of things about our cooling system too. highly recommend them, you won’t be disappointed. they’ll be my first call for any ac work in devon.