HVAC reviews in Pittsburgh, Pennsylvania

We had a lot of work done from Phillips Heating and Air. They replaced our furnace, installed air conditioning, and installed a ductless unit. Everyone who came to the house was extremely polite and professional. Everyone was easy to talk to and extremely knowledgeable. We would recommend Phillips to anyone in Pittsburgh. We couldn’t be happier with their work.

My furnace stopped working at 6:30pm Black Friday I was panicked because everyone hvac site said black Friday hours may differ “nobody working” called Carmine at Phillips heating, he was here in an hour, fixed the furnace in ten mins I HAVE HEAT!!! GREAT SERVICE!!! He is now my go to furnace dealer!! Can’t say enough!!

Had 2 companies come out one told us we needed to replace the air conditioner for $8800.00 the other company was Phillips. They were so honest and told us we only needed to replace the fan blade. I would highly recommend them.

Eric is always professional and courteous when he comes to the house to perform the twice annual maintenance. Very honest and always informs us of any issues or concerns. He has been coming to service our AC and Furnace since it was installed and we have never had an issue with any of the services. Highly recommend Phillips. Very pleased

I met this company at the Home and Garden Show in Pittsburgh. The man I spoke with was very polite and offered to take a look at everything for free (our AC unit was almost 20 years old when we bought our home last year). Then, COVID happened. Mark Russell kept us in the loop and scheduled our appointment as soon as it was safe to do so. When Mark came to our house, he was very professional and really explained everything we needed to do, and he sent us estimates the very next day. He answered all of my questions very quickly and even let me know they had 0% interest financing through Dollar Bank and provided me with all the information needed to complete our project. The day of the project, Mark came back to our house with Nate and Bill. Nate and Bill were wonderful! They would give us updates throughout the project and were extremely professional throughout the experience. They installed our AC unit over a month ago, and I wanted to wait until we've used it a few times before writing a review. I could not be happier with my decision to choose Phillips Heating and Air Conditioning for our AC installation! Huge thank you to Mark, Nate, and Bill!

I like phillips. But right now they were here in july to repair my air conditioning unit. It was just short of being five years old so it fell under warranty. Now it's just a couple of months later.And the same apart needed replaced again only this time.It cost me $309.00 to repair. Because after five years labor is not covered. But it was only a few months old So I guess once that labor So I guess if there's an issue with this air conditioner again I will not be covered. Kind of makes me mad that I have to pay again when it's only a couple of months old.

Vince and Mary Ryan

We contacted Phillips Heating & Air Conditioning because we had to have our furnace replaced. Lisa promptly scheduled an appointment for us with Jim Phillips. We met with Jim to discuss the best option for our needs. The high efficiency furnace we chose was ordered, and we received a phone call from Kevin to schedule the installation. Within two weeks, our new furnace was installed by Ed and Bill. They did a fabulous job. They removed our old furnance and replaced the new furnace in one day. Everything looked great, and they left our basement in a clean condition. Ed and Bill were very efficient and knowledgeable regarding this installation. We highly recommend this company if you ever need a new furnace installed. Thank you all for a job well done. Vince and Mary

I want to thank Lisa for her outstanding Customer Service. She is very sweet. I called Phillips on a Saturday during January when my furnace went out and they talked me thru the issue via the telephone and it worked. Because of the great service I received, I then signed up to extend my warranty with them. They followed up with a service call, ordered my part and installed it in such a timely fashion. I would recommend them to ALL OF YOU. John and Kevin are great as well. Both are very friendly and professional. Keep up the GREAT WORK.

Excellent heating and air conditioning company. For once I had a company come in and do exactly what I requested. They did not try to upsell me. I've Wahl heating the last several years and every time they come in they suggest thousands of dollars of additional up charges. Most the time here they spend filling out forms to up sell me things I did not need right now rather than just getting the work done and leaving. Wahl said I needed a water heater many years ago and it's still functioning well now. Highly recommend Phillips. They were outstanding!

Top-notch electrical craftsmen. Exceeded my expectations in customer service, quality and follow up. I plan to use them again for HVAC too.

We bought our replacement air conditioner from Phillips several years ago now and they have always been great to work with. The unit works great and we haven’t had any problems. They do a yearly inspection to maintain the warranty which is always easy to schedule. Their technicians have also been very friendly and helpful if we have any questions.

Super fast response, extremely reasonable call fee. Great communication. Technician Westly was over the top, very through with findings. They have also installed a furnace for me. The reviews speak for the company. Straight up. Thank you!

Is this any way to treat a customer?

I purchased my central A/C unit from Phillips some 15 years ago and have regularly had both it and my furnace serviced by them since. I’ve been a loyal customer who’s given them a lot of business over the years, so I am disappointed to report my bad experience with them today.
The service tech diagnosed my A/C with low Freon, which he said costs some $400 per pound to replace as it’s being phased out. He came unprepared and didn’t have Freon gas in his van and didn’t tell me how much might be needed. I took time off work for the service call, so it was frustrating he couldn’t do the necessary maintenance/repairs, but I was still charged the full fee for the service call. I told him I was unhappy and asked for a discount on the service. He said he’d need to run that by his manager and went out to call him.
The upshot is the tech returned, after speaking with the business owner, and stated the owner said I’d get no discount and, if I chose not to pay, they’d have their attorney contact me. They did say they could send another service rep to replenish the Freon gas as a separate service call at a later date. Given my work schedule this was not an option.
I couldn’t believe the conversation turned nasty with legal threats so quickly. It doesn’t seem like good business to treat a long-term customer this way. I had every intention of purchasing a new AC unit from them next year, and perhaps a new furnace as well. If they didn’t want to provide a service discount, they could just politely decline – not threaten legal action simply because an unhappy customer requested a discount. Today I found the tech rep., the owner (indirectly) and the lady in their office later I spoke to rude and unprofessional.

Had my 50-year-old furnace replaced in December. The crew was professional, worked efficiently and the furnace ran like a top even in the -5 weather we had in mid-January. Highly recommend.

Phillips installed a new high efficiency furnace for us at a reasonable price as well as removed our old furnace. They were extremely prompt with communication and the installation was fast, with a thorough cleanup. The crew explained everything we needed to know about furnace maintenance etc and even repaired some ducts that had rusted through at no extra charge which was very thoughtful. I was expecting a much longer wait time but was relieved by how quick and efficient this entire process was.

For the past ten years, we've always called Phillips for anything AC-or-boiler-related, whether a checkup or for a repair. They installed our Carrier AC for us 10 years ago when we first bought our house, and they've done every yearly checkup since then. We just had our AC-and-handler checkup done yesterday, and Ian reminded me of the great service that we always get when we call in someone from Phillips. Without fail, they are always amiable, kind, knowledgeable, honest, and thinking of the welfare of their customers. From little meticulous details like always putting on shoe-coverings to keep our floors clean, doing sanity checks on prices to make sure they aren't too high, and explaining in detail how everything works and why, I get the feeling that they really care about their customers. Our handler coil was very dirty and had to be cleaned. Ian explained in painstaking detail how the handler works and not only worked to clean the coil, but even inspected our ceiling filters and all around the handler to troubleshoot what the cause was. He surmised that the cause was our filter being slightly too small, leaving some gaps around the filter which allowed dusty air to be sucked up into the handler. After thinking awhile, he offered several inexpensive antidotes to the problem. He also discovered and sealed up a crack in our air handler that he suspected was also drawing dusty air into the coil.
I know understand much better how the entire system works, and he gave me suggestions and tips on how to prevent the coil from becoming dirty again. I really appreciate the fact that they seem to care not just about dollars but about keeping their customers in great shape and everything in their house working, too. Awesome company!

Service has been top notch! Jim Phillips came to our home several times, first to evaluate our furnace and A/C prior to our home purchase. After we moved in our A/C needed charged, so Phillips Heating & Air Conditioning took care of that at a very reasonable cost. We knew we would be needing a new system, so Jim came to our house to discuss details, pros and cons of 5 different options for new systems. So, we made our selection, replacing both furnace and A/C. Within two weeks, Mike and Nate arrived and removed our old units and installed the new ones in just a little under two days. They also replaced the vents to the outside. They were very respectful, courteous, and professional! They put covers on their shoes before walking on our light colored carpet and this was very much appreciated! Their work was very neat and they hauled away everything. They also removed our temporary window A/C from our master BR, and carried it down to the basement. Very kind and appreciated! And before they left, they gave a complete review of the systems and how to operate them. I recommend Phillips Heating & Air Conditioning to anyone needing heating and/or cooling services or replacement systems! Many thanks to all of you!

I contacted Phillips heating after a terrible experience with another company. The person who answered my call was very kind and understanding. I had no heat and they had a technician to me in less than 30 min. I knew the unit needed replaced and the technician was helpful with setting up financing options and the team was there to replace my unit the next day. The guys were very professional and did an excellent job with installation. Two days later there was can issue with one of the tubes which caused the unit to shut down (not their fault but the tube collected air). Even though it was after hours on a Friday night, they had an emergency technician out that night to fix the glitch and followed up with me to make sure everything was working properly. Thank you so much Kevin and crew, every person I had contact with was genuine and compassionate and that's hard to find! I highly recommend Phillips!

Wesley is a remarkable young man. He’s very kind and was helpful. He answered all our questions. He did a great job cleaning our furnace. I highly recommend this company!! I’ll have them back in the spring to clean our mini splits. Thanks Wesley!!

I called last Saturday morning at 6 am and left a message. Wesley called me back within 15 minutes and asked me a few questions to see if it was an easy fix over the phone. It was more complicated and we met at the house and he got the heat going in a very short time. Wesley took the time to be sure that I understood what happened and what he did to fix it. Great service!

Amazing Service!! Tonight we had emergency service for our air conditioning from Phillips Heating and Air in Pittsburgh. What a terrific company! Their technician Marion was kind, professional and expertly addressed all of our questions and resolved the situation. Great service! Would highly recommend Phillips Heating and Cooling.