Plumbing reviews across the US

Called and requested work to be done 4 months ago. One of the employees came to see what was needed the next day. A few weeks later I called and left a message as I had not heard back from them. Nothing. A few weeks after that I spoke to a person who said he would have the owner call me back. Nothing. Called again and spoke to the owner who said he would get back to me. Nothing. Spoke to the employee who first came in person to see what was up. He said they were very busy. Nothing. Left two additional messages in the past month. Nothing. I went to someone else. I feel that I gave them more than a fair shot. I even said if they didn’t want the work just to let me know. It’s sad that with the change in ownership the customer service has disappeared.

Absolutely horrible!! Deserves a 0 rating. Insurance recommends Earls because they are incompetent and cheap!! They installed a new furnace which now makes a clunk noise in one vent in dining room which never was there before. Called and explained situation and Nothing has been resolved nor even communication on anything. They are ignoring us now....
They looked at gas Fireplace and tried 3 times to fix it, charged us $500 dollars and Nothing was fixed!! Outcome was after 3 trips back to shop they couldn't do it!! AND they stained the carpet with log inserts and Fireplace parts!!!
ABSOLUTELY DO NOT USE THIS COMPANY!!! if my home insurance ever recommends them again i will not call them!!
Sorry this is so bad but we don't want anybody else to have this experience

We have used Earl’s twice through our home warranty company.
The issues were fixed promptly.
Would use again.

I used Earl’s because of the home warranty I got when I purchased the house. After reading the reviews I wasn’t too thrilled, but I kept and open mind! They gave me an arrival Time of 11-3, I wasn’t happy about the 4hour window. However, they showed up a little after 11! After about 20 minutes, he said he would have the air conditioning up and run in no time! Well I was able to turn it on and he was gone just after 12! Needless to say don’t believe everything you read. Yes, there are some bad cases, but I received great service!!

We had a flood in our basement the last rainfall we had. Well we needed the drains snaked out in the basement. Day before they were to arrive at my house they borrowed us a pump to get the water out of the basement which never worked. The cord to the pump was so frayed that the cord blew off the pump and landed in standing water which. Myself or my bf could have been electrocuted. I called them up right away after it happened told them we are borrowing our neighbors pump. Which we did. Well next day they arrived late to bring a pump one after we told them we already have one the day before. Still showed up with theirs. Then proceeded to tell us that their vehicle broke down and didn't have their equipment with them when they got their vehicle fixed they be back. Few hrs later they returned. We already had the drain open and ready for them. Well final price they said costed them 300 in travel time other 90 something in labor. Top it off the plumber who came into the house recognized my name and asked my bf how long I have lived there which was very unprofessional. If I could rate this company a zero I would.

Home warranty connected us with this company. Right away I noticed the only means of contact was to call Earl's phone. Isn't the most personable with people, but I'm not either, so I figured whatever. He gave us a time frame of 12-3 for a technician to come look at our furnace, tech came right at 12. I'm home most of the time, so the timing wasn't an issue for me, but if you work a typical 9-5, it will be an issue. Tech diagnoses the problem very quickly and let us know he would order the replacement part then be in contact with us. Received a voicemail from Earl about an appointment time. After some phone tag, I was able to talk to him, but I had to ask three different times what the time frame for the tech to arrive was going to be. If you want to know information, ask. The time frame was between 11-4. Tech showed up around 2 and was gone by 3. Fixed our furnace no issues.

My two recommendations for this company:
- Give an invoice or some sort of documentation to the home owner for record keeping. I received nothing and was told nothing about possible fees. Made me a little uncomfortable.
- Have another method of contact besides phone. Phone tag was unnecessary for me to simply respond with a confirmation in regards to an appointment time. Phones will ring less for you and customers will receive quick and better communication.

Overall, experience was fine. They got the job done. However, communication is lacking. If you go through them, by choice or because your home warranty connected you, ask questions if you want to know something and don't expect overly friendly service. They're a very in and out type of business, which was fine with me, but most people like the customer service act.

The technician we dealt with was very prompt, knowledgeable, and nice. Not sure if I'd use them again as I like good communication and more modern ways of communicating, but overall I had no major complaints.

Some techs will be more knowledgeable than others and some jobs will be quick and easy while others will take more time. Experience really depends on what tech you get.

Earl is great. Today my furnace was not working. It was all
my own fault. He came out on a holiday weekend so I would not freeze. I am certain he had better things to do with his family. I am so thankful for his kindness.

This company is amazing my furnace went out and they got back to me right away that morning. The service repair gentleman was so kind and did an amazing job getting the furnace started. The next day it went out again ( the furnace is around 30 yrs old) he came again went into extreme cold to the roof and under my home trying to find the next issue. The service repair gentleman went above and beyond for me truly. The office manager who handles calls and responds to messages after hrs is kind and really was my angel during this arctic blast of cold. I will always go to this company 1st for any heating or plumbing repairs they have done both for me and exceeded in customer service and not Billed me crazy amounts. Appreciate this company very much

I had a very disappointing experience with Earls Plumbing and Heating. I scheduled an appointment and was given a wide timeframe between 10 AM and 1 PM. I took a vacation day from work specifically to be available during that window, but no one ever showed up.

After the timeframe had passed, I called to follow up and was told, “Yep, we have you in our books,” and that they would need to reschedule. There was no apology or real sense of urgency, which was already frustrating considering I had rearranged my entire day.

I explained the situation and emphasized that I needed someone to come the very next day. The person I spoke with told me the owner himself would come at 10 AM the following morning. Unfortunately, that didn’t happen either. I waited for over an hour, and once again, no one showed up and no communication was provided.

This level of unreliability and lack of professionalism is unacceptable. Not only did they waste my time, but they also showed no respect for their customer’s schedule. I would give them zero stars if that were an option. I would not recommend this company to anyone looking for dependable service.

We had them do a few small jobs for us, and they were very responsive and did great work. But then, they sent an older gentleman out to our home to give us a quote on a couple of additional small jobs, who spent more time talking than actually inquiring about the jobs we wanted done. It’s been several months now, and we’ve heard nothing back from him or anyone else.

Excellent customer service and installation of a sump pump. Jonah and his team (I forgot their names, but all equally impressive), were informative, and very knowledgeable. The office staff are also very informative, kind and caring as well. Tina in the office went above and beyond to help me with a completely different situation, as we are new to the area. Great team work. I highly recommend them.

My service technician Jonah was very polite and professional. He got right to work and identified the problem in minutes and had a plan of action which he informed me of. Fixed the issue and suggested some helpful tips for the future. Will definitely recommend to my friends and family.

Jonas did the repair work and he did an excellent job!! I will always recommend Brisc Plumming. He was also very friendly. Thank-you so much!!

Really really great company, the plumbers there are always amazing and do great work. They are extremely knowledgeable, but still explain it so I can understand from a layperson's perspective. We had a leak between the well and the pressure tank, and had to turn the water off. We called them and they sent guys out within the hour. The house and plumbing is older, so it was pretty corroded. They gave us a few options from trying to take it apart and put it back together to putting in a new manifold and pressure tank, and we went with the replacement since it needed to be done anyway. They were able to get the parts there the same day and finished the job early afternoon!! I am extremely impressed, and very grateful. Thanks Brisc and thank you to the guys who came out!!!

Very professional and very fast to set up my service needed. Kept in touch with me by text as job moved along. Finished in timely manner. I appreciate not having to wait a week to get fit into a schedule. The only thing I would appreciate is a itemized breakdown of parts and labor. I will recommend them anytime.

When I initially had my water heater installed, the team made it happen the same day, which was incredible—especially since it was a Friday. Recently, I had an issue with it, and once again, they came out the same day, fixed everything, and were extremely professional.

I really appreciate the timeliness and reliability they provide. It makes a huge difference knowing I can count on them when something comes up.

I have had major plumbing issues for two months straight. Every time I had to call, these guys showed up asap and did everything they could. I mainly worked with Jonah and I can honestly say he is very knowledgeable and efficient, and I never felt like he was trying to nickel and dime me. I would absolutely work with this company again (but I’m praying I never have to!)

STOBB PLUMBING has been very professional with their services. I have used this company several times and their service is prompt. I would recommend you use this company. Thank you!

Called out to see when they could get someone to check out some issues I had absolutely no rush let them know and they were able to get someone same day and have it all fixed within 2 hours absolutely fantastic can’t recommend this company enough

Service tech that came out to do the work was very nice and did a very good job. Quite helpful. Their website is awful and unusable for anything of value. I called their location four times and each times was greeted without an answer and a message that said "Answering Machine, Off" and then nothing.

I've done business with them before and they've always been excellent and just recently I had a problem with my sewer line that was clogged up and Travis came out and took care of it they're very good at what they do I really appreciate them