Remodeler reviews across the US

Rocky Mountain Remodel + Carpet Repair cleaned and resealed our hardwood floors and they look amazing!! We were so impressed with the information and options that Jeff and Gayle provided to help us make the best decision for our house and budget. They provided excellent service and are always quick to respond to any questions.

Jeff has cleaned our wool carpeting for many years. It always looks great when done. We’re happy he has Gayle to help him so he can expand and do more remodeling. They are a great at what they do!

Jeff & Gayle have been handling my carpets, upholstery, Tile floors and housekeeping needs for 11 years. They are extremely professional, courteous, trustworthy and detail oriented. I have a large home that was full of my 3 boys and 4 pets(2 cats/2 giant labs) and Jeff is an absolute miracle worker at getting rid of stains from boys and pet accidents as if they never happened!!!! When they leave my home, I am so happy knowing everything is back to reset perfect! Give them a call! You will NOT be disappointed.

Jeff & Gayle cleaned our carpet for the first but not last time. The cleaning process was explained very clearly and executed as described. Their attention to detail was impressive; steps were taken to protect the outside corners of the walls to prevent their hoses from rubbing the corners; footies were worn when they had to walk on previously cleaned areas. We have three year old white carpet that now looks and feels like new. I wouln't hesitate to recommend them to friends and family.

These guys were AWESOME!!!! It’s been WAY too long since I had my carpets cleaned and my house is pretty big—I was worried about the cost but these guys are SO reasonable, they were easy to work with, and they did SUCH an amazing job!!! My house feels like a new house!!! They got old stains up that I thought were a permanent edition to my home—I can’t believe how happy I am with the finished product. Highly recommend and will definitely use again!!

Jeff did a wonderful job on my carpet. My tile floors had never been cleaned properly for 10 years. After Jeff cleaned them they look amazing.!
Very prompt and followed up after. Would definitely recommend!

I had some drywall work and a section of carpet that needed to be repaired. Jeff and Gayle did excellent work. They arrived exactly at the time we agreed on. The drywall was patched with texture and paint to match. The carpet was repaired with a new piece; you can't tell where the old ends and the new begins. They're very nice people, they take pride in their work, they cleaned up afterwards, and their price was fair.

Jeff and Gayle are absolutely outstanding! I’ve had the pleasure of working with them on both carpet cleaning and a remodel, and every time their work has been flawless, thorough, and high-quality. They’re professional, reliable, and punctual, with excellent communication and a genuine customer satisfaction guarantee. They clearly care about their clients and go above and beyond to deliver amazing results. I highly recommend them for any project!

Samantha came to look at our kitchen, took measurements, then set up an appointment to return on a different day to go over pricing. She did not show up for the appointment, and never bothered calling or emailing to apologize. Waste of everybody’s time.

You should definitely hire this company. Lots of bang for your buck and nice guys to work with. Jacob and Shay were awesome at fixing anything that was wrong. It took some time but that is to be expected. Any request me and my wife made no matter how small or stupid they took care of it. Always on time and if not you got a call stating why and when they would be there. I would definitely have them back!

Renewing the Home recently completed a bathroom remodel for me. They spent time with me, listening to what I wanted. They were friendly and respectful of my home. They were prompt, showing up every day and worked hard. I love my new bathroom.

Tim and Josh remodeled my master bathroom. They were very professional and the work was excellent. I would use them and Samatha for sakes anytime I need more work done. I can’t say enough good thing about them they were prompt every day and had me review the work each day

Work was completed as we discussed, incorporating suggestions by contractor to improve the ultimate outcome. Tim was great about arriving at the agreed upon time each day and cleaning up well each day before he left. He went the extra mile to ensure I was satisfied with the job.

Very unprofessional are Steve, CEO & Nathan Newport. Signed contract based upon a verbal start date. Which was my 1st mistake by not having the a start date in contract. 30 days lapsed and no contact from Nathan Newport. I contacted him. He stated another 30 days. No contact from Nathan Newport. I contacted him twice. My 2nd contact I text I want a refund. Immediately Nathan Newport contacted me. Stated he can’t give me a refund due to contract stated I had 3 days to cancel in order to get refunded. Mind you I trusted them that project would start in 30 days of signed contract. Needless to say I was not refunded. My opinion I will not recommend Renewing The Home Services LLC. Beware! They scammed an innocent trustworthy homeowner!

Nathan came to give me a bid for a very small bathroom. Toilet, sink, tub. He shot me $23K then brought it down to 19 after a 20% discount for no reason. That turned me off. Why not just shoot me 19k? Then he looked at my kitchen, which was 11 yrs new, and insulted me at every chance. Told me my new kitchen cabinets won't last because they are cheap stock cabinets. Yes they are from Lowes but they were special order and he has no idea what I paid. I have had no issues with my kitchen. He knocked on my tile bathroom wall and told me the tile was a thin plastic 1950's tile. He is wrong. I have drilled holes in that tile and I know what I have on the wall. This was also a turn off. I get feeling he wasn't so knowledgeable. He tole me the cabinet he will install is solid wood not that cheap stuff from HomeDepot or Lowes. I advised him the cabinet in there now has stood the test of time since 1949 when it was installed and it's not solid wood.
I asked him how will he handle those "unforeseen circumstances" such as replacing rotten wood under the bathtub. (I am positive it needs attention.) He said he allowed for the sink floor but not the bathtub because he didn't think it needed it. I know my tub has leaked at many points in the last 67 years so the floor is probably in bad shape. He said they would stop the work and chat with the homeowner. I know that means raise the price by whatever the heck he wants because he knows we are already underway and I won't want to delay the project. When asked how he would handle if his employee gets sick and can't work in my project. He shrugged it off like no big deal. "I'll pull someone from another project." That doesn't even make sense to me. Why pull someone off a $50K job to put them on a 19K? I have a feeling he was just answering with whatever he could to get the job. Doubt he will stand by any of the comments he made during our bid conversation. The images of the items he would be installing seemed so plain. It looked exactly like everything he could get at the big box store.
I'm felt insulted so I don't think this will be the company I will choose. I just didn't get a good feeling from Nathan. If Nathan is reading this, don't insult your customer by telling her her kitchen will fall apart soon because it's cheap and the customer should know how many layers of shingles she has and should tell the inspector so he accurately bid the roof job. I am giving him one extra star because he was nice to my dog.

One of the absolute most horrible experiences in contracting. Had the floors tiled and the work was very shotty at best. The grout work was horrible. Took them a few extra trips to attempt to make it right. Lots of flaws with the tile level. They replaced the trim in some spots in the kitchen and it didn't match the rest of the trim. They got mortar all over my walls and I did a majority of the cleaning.

Like the other review says...if I had a chance to have a redo I would and it would certainly be with another contractor.

DO NOT USE THIS CONTRACTOR!!!!!!

I cannot recommend Renewing The Home Services. We just had a bathroom remodel completed. I found the tile job to be fair to average, the finish wood working was very poor, sheet rock work below average, and the paint work very poor. If I could turn back time, I would like to have a "do over", my money and old bathroom back so I could let someone else do the remodel.

While the project wasn't perfect, it was pretty downright good! I love the color pallet of everything and the design works quite well. I've had numerous unsolicited compliments on the whole project.
The cabinets that I got, while not custom made are quite good and the kitchen design was based on their sizes, so I guess I have custom made kitchen! I did request soft close doors and drawers and pull-out shelves on the lower cabinets. I highly recommend this! It costs more, but it's worth it! My biggest problem now is, I have so much cabinet space I don't know where to put all my stuff! I almost need someone to help organize my stuff and store it or get rid of it!
If I have any post observations, it would be based on design issues that have popped up. After you get something new, you have a break in period and have a chance to use it in its current configuration. Such as: Under the Cabinet lighting - absolutely love it! However, in its current configuration, the light switch is by the sink, next to the switch for the garbage disposal. A better place, (in my opinion) would have been next to the switch for the overhead lights. That way, you could turn both on or off as you enter or leave the kitchen. Also, if I had it to do again, (actually I do because under the cabinet LED string lights are so simple) I'd try to string the lights in a more efficient way and get more use out of a single 16.4' string of lights. I also would like the lights under all the cabinets (there's about 1' under a narrow cabinet next to the refrigerator that doesn't have lights and looks a little bare (my opinion). I also think that it would be great to run a string under the lip of the bar by the sink and provide me with light directly over the sink. The string lights have proven quite effective as project lights and would fill this need quite effectively. Note to all: I got what is termed “double lights”, there are 600 lights in a 16.4' string as opposed to 300 in a standard string. That's 3 lights per inch vice 1.5. If you think that is too bright then get a dimmer switch for them. It's better to have too much than too little and be filled with regrets!
Knowing what I know now, there are more things that I would have had done, but as I promised at the beginning of the process I didn't make a bunch of changes during the project which would have exceeded my budget! As a consequence, I came in pretty much on budget and time.
Renewing the Home's (RTH) quote was substantially lower than Jericho and all told, their design was more to my liking.
Shay was a pleasure to work with, other than he was too happy all the time. Dustin and Jacob were my installers and they are brothers and Steve's sons. They are excellent craftsmen and were very much dedicated to getting the work done. I would be happy to have them on other projects.
The whole crew treated me with respect and made every effort to keep my budget under control.
Thank you very much!

Tremendously Over-priced for the Quality of Work

The best thing I can say about this company is that they were very friendly and helpful, when you are able to contact them.

--Slow and Poor Communication--

We set up our bathroom remodel on August 22nd 2015. We were given a starting date estimate of late October; an understandable 2 month wait for the project to begin. The end of October came and went, however, with no information from them. We began contacting them early and mid-November, however our emails and telephone calls went largely unanswered. I was half convinced they had taken our deposit and ran with the money. Eventually, we did get a response mentioning that other projects had taken longer than expected and we were now scheduled for some time mid-December.

Mid-December rolled around and they made their first visit to the house since the design visit. Unfortunately, they did not have the tub we had ordered. We would have to wait an additional week.

Since it was now Christmas, work was not going to start until the end of December/beginning of January. We had been waiting a little over 4 months for this project to start.

The estimated time for the job (moving a toilet over a foot, installing a larger tub and tiling the back) was 7 days. The project took 21 days to complete, three times as long as the estimate. As this is our only bath with a shower/tub available, we were without it for nearly a month.

There were no solid reasons or explanations given for why things took so long, but there were plenty of apologies.

--Poor Workmanship--

In addition to the project taking so long, considering the price they were asking for a relatively simple bathroom remodel, the quality of work was terrible.

Foremost of the problems was that our brand new several-thousand-dollar tub, had a gouge put into the side. Our new shower curtain rod was also had the finish scratched in several places after installation.

The floor trim they removed was replaced but now broken and chipped on the edges.
Tiles were miscut and cracked. Some tile edges were sawn very roughly and look damaged compared to the other ones. The shower rod curtain is missing screws holding it in place. Tiles were laid crooked. The tub faucet and shower head seem as though they were tossed on without any care. The latter is both loose and crooked.

--Little Care Over Work--

After pointing out many of the more obvious problems in the work, and to the company’s credit, they tried to fix everything and make things right. If we had not mentioned anything, they would have moved on without a word. Interestingly, two weeks into the job – none of the supervisors showed up again. It felt as though they had left the project half done and moved on to other things. With such a paradigm and seemingly little consideration for us, I felt equally uninclined or interested in sending them their final payment for finishing the job. There have been no follow-up calls or inquires. They simply left, expecting the final check.

--Summary--

While the people are friendly and pleasant, I would very much consider a different company for further remodeling work. They were slow, sloppy, and for the amount they ask – overpriced considering the job they’ve performed.We did end up with a nice new tub, but I can't say I'm completely happy with the end product or the process.

We had Steve and his crew remodel our entire basement, basement bathroom. mudroom and main shower. Everything was exactly as promised and everyone was very professional. The crew was on site when they said they would be there and even came over on a Saturday to fix a few small things we did not have on our list to get our house ready for to put on the market. They were respectful of our home and our family while they were there. Because of the work they did we sold our house quickly and were able to buy our new home, which they will be doing more work for us very soon. We were so impressed that we referred our very good friends to them who will be having there home remodeled by Steve, Shay and crew in February. Thanks for everything, you are true craftsmen!!!

Had a major remodel done at our house with 2 bathrooms. Nathan came in unlike the other contractors and started getting a plan in place to rip everything out to the studs and figure out what we wanted. At the time it was the best we had seen, and we signed a contract for the work. It took some time before renovations started but as promised we had 2 contractors come out to do the job. It took 2 months to finish.

During that time, we had a good experience with the workers and what was being done. If there were changes that needed to happen, they were open to the changes, and we got them put in. With that said, the changes were pricey.

Towards the end of the job, we felt the workers were trying to finish quickly and missed some finishing touches. We still have some trim work that was never done, and our floor could be better. Less than 6 months post, we noticed a spot in the ceiling of one of our bathrooms where mold was showing. We contacted Nathan about it, and he sent someone out to look.

The guy that came said that he could not see anything coming from the roof and was not sure if there was still water coming in but told us we could basically ‘cover it up’. I did cover it up and eventually it came back. We tried contacting Nathan again about this but received no response. We were past the 1 yr mark and had another person come out to look at the mold on the ceiling. He went into the attic and found that indeed water was coming in due to a vent that the companies workers did not fully attach. It had sunk and caused water to build up during rains and slowly dripping on the ceiling in our bathroom. Even though this was past the 1 yr covered, this was due to the work done by Nathan’s crew. We sent this information to him and have received no response.

If we could give 2.5 stars we would as the job was done and we do like quite a bit of it, but the issue that came later due to the work done and not finding the fix is why the 2 stars.