Remodeler reviews across the US

Case Architects and Remodelers did a fantastic job with a complicated renovation of my home in North Arlington, VA. The Case team included Elle Hunter, design consultant at the Falls Church office, who was my first interface with Case and stayed involved throughout my project, Jorge Leon, who did all of the architectural and permitting work, and Justin Speer, who was the construction supervisor for my project. I would be remiss if I also did not mention Case’s fantastic carpenters, and a superlative set of subcontractors. Everything that was done was incredibly high quality, and in accordance with a detailed schedule that was established at the beginning of the project. Highly recommended for any home renovation project!

Our experience was outstanding from the beginning design phase to the final walkthrough. Our team of Victor, Elena, Bruce, and Bill, made sure that we were informed at every step during the project and that we were satisfied with each stage of the work. Victor handled the project development from the start and took care to check in with us frequently during the renovation. Elena put together a great design for us and helped us with small changes and orders later on. Bruce, our project manager, ran a highly organized team of Case employees and subcontractors. He provided us with a very detailed schedule, met with us weekly, and emailed informative updates. Bill, our lead carpenter, was very responsive to all our requests and made sure that the job site was as clean as possible at the end of each day. All the crews were careful and respectful of our home. Everyone responded quickly to any questions and concerns. Almost all the work on the schedule was completed early and the overall job finished on time and on budget. We highly recommend CASE and this team to anyone considering a renovation project. We look forward to enjoying our new space and will have fond memories of our team from CASE.

Exceeded our expectations, Highly recommend!

Case Design and the entire staff were a pleasure to work with on our kitchen remodel. Our kitchen was completely gutted, the layout reconfigured, and in the process included several significant challenges for the trades. From our initial contact with Case right through to the very end of the project, Case’s professionalism, communication, reliability, and attention detail, were unsurpassed. Allie Mann, our designer, helped us through every step of the process from initial concept to a final spectacular, mid-century modern kitchen in keeping with the style of the rest of our home. We could not be happier with the Case team and their process. A very special thank you to Jim, Allie, Bruce and Roberto.

My wife recently posted a review of Case, but I want to add my perspective.

We hired Case to undertake a significant update of several rooms in our house. We totally gutted and replaced our kitchen; we updated a half-bath; we moved our laundry room from the main level to the bedroom level; we created a large walk-in closet out of the sitting area of the owners’ bedroom; we replaced our laundry room with a butler’s pantry adjacent to our kitchen; and we converted out garage access from two openings, each of which was wide enough for one car (with a post in the middle) to a single two-car opening.

Overall, we are extremely pleased with the quality and performance of Case’s design and implementation of our home renovation. Our primary designer (Elle) discussed our goals for our project and created an initial design. Based on our responses, she revised the plans until we were satisfied. She worked with us to select flooring, tiles, cabinets, and lighting. The designs met our desires and wishes.

The implementation was world class. We were given an expected conclusion date – and Case finished several days EARLY (a result none of our friends had experienced on their projects). Our project manager ((Jason) did a masterful job scheduling and coordinating deliveries, subcontractors and carpenters. There was no time when we were left without work proceeding on our project. The master carpenter (Eric) worked on the project from beginning to end. Both he and Jason solicited our reactions and responded to any concerns that we raised. The finished project exceeded our expectations.

A few caveats. Case is not a low-cost renovation company. But we expected to pay extra for a company that designed, implemented and coordinated an array of different contractors on our complex project in a professional and efficient manner. In addition, we had almost no costly change orders. Also, Case does not provide painting services or specifics of the closet interior. This was not a problem for us, and they suggested contractors who would perform these services. As these elements would come after the conclusion of Case’s responsibly, it was easy (and less expensive) for us to arrange for them.

Would we reuse Case for other projects (and recommend them to friends)? Yes, without a doubt.

Case did major work for us -- a total renovation of the kitchen, separate pantry, powder room, laundry room, and walk-in closet/dressing room, as well as replacing our two garage doors with one big one (requiring installation of a structural beam), and exterior lighting. Their work was consistently of the highest quality. The team included Elle and Grace for the design, Jason for project management, and Eric as lead carpenter, in addition to other employees and subs. Case started the job on time and ended a week early. They planned everything carefully so that time was not wasted waiting for the delivery of materials. All of their workers went the extra mile to ensure that we were satisfied.

We plan to hire Case again for a bathroom refresh. My mom, who has a lifetime of experience with home contractors, told me that I'm the only person she knows who had a major home renovation without fighting with their contractor.

Case renovated my primary bathroom this spring.
It turned out beautiful. The team, Justin and Allie, are incredible people in addition to being experts at their craft. Justin manages all the contractor assignments and coordination. Allie pulls together options of what you like so you aren’t overwhelmed with decisions. Both have a depth of knowledge and resources that make everything easy except getting used to contractors around the house starting early in the morning. Hiring Case gave me peace of mind. They redid my kitchen a couple of years ago. As I considered redoing my bathroom, I couldn’t bring myself to hire anyone else. That’s Daisy hanging out in the shower before it was done.

HS Services, LLC, replaced our front door with a new Provia door. The sales guy was very accommodating to our ideas and responsive to our needs regarding the HOA requirements. There was a significant delay in actually getting the door - no fault of HB Services; factory was delayed - but the installation was smooth. In fact, they discovered our threshold had rotted, and they were able to fix it on the spot for a minimal cost. All in all, very happy with their services and would use them again.

HB Home Services has done a major and a not so major but still really important remodel in my house. A number of years ago I had my kitchen completely gutted and remodeled. I still love it as we chose timeless kitchen cabinets etc. That project went so well that I recently updated my laundry room. That may not seem so important except that it is the first room that 95% of the guests to my home have to enter into in order to reach my kitchen or family room. It was important to utilize every bit of space and also to make the room not only pretty but super functional as well. Mallory drew up various room renderings for me to choose from. I then chose my new laundry room cabinets to match the cabinets in my kitchen from their prior remodel and then chose a durable but beautiful floor and quartz countertop to finish it off…all with the guidance of HB’s highly knowledgeable remodeling staff. I couldn’t be happier with the outcome of both rooms and wondered why it took me so long to initiate the process. You can trust HB with any of your home remodeling needs!

HB Services did a great job replacing our back deck and railings. Their pricing was competitive, and the quality of their work was top notch. Jimmy, Kerry and the team communicated well through out the project and were responsive when I reached out. Thanks for the great service.

Martese is an OUTSTANDING Project Manager! He is extremely professional and knowledgeable. We knew what was going to happen every day of the process and we could not be happier with the results. He communicated very clearly and frequently about everything and kept a very close eye on the crews doing the work. He treated our home like his own. He provided a truly exceptional level of care and attention to detail. This was our second time using HB. I strongly recommend them for both high-end renovations and more basic work.

Hello HB Services LLC,

I just wanted to let you know that I am very happy with the results of my bathroom renovation. The entire experience — from Jimmy’s estimate, through demo and build was professionally and courteously done. Everyone of your employees was not only expert at their trade and did a great job of cleaning up on site every day.

Rudy was a great project manage. He was attentive to my design ideas and accommodating to a couple of the changes we had make along the way.

All in all, a very positive renovation experience and I’m happy with the outcome.

HB Services did a great job on my home addition. I would recommend them to anyone looking to enlarge or update their home. Our Program manager was knowledgable and kept our project moving, I was very happy with the finished product. Thanks HB!

Once again we used HB for some home repair work -- this time for kitchen cabinet repairs, and once again we were thoroughly pleased with their professionalism from beginning to end. The office staff, supervisors and craftsmen all were a delight to work with -- professional, skilled and genuinely interested in ensuring that their customers were completely satisfied -- which we definitely are. Thank you, again, for being there for us!

We had a great experience with HB Home Services! They took care of everything related to our bathroom remodel end to end. We will definitely be using them again for our next project.

HB Services are the go-to experts for all of your home improvement needs. They were a huge resource for my whole house renovation. We were so glad they were there for us every step of the way. No one knows more about Windows and Doors than HB Services.

Many reviews of HB Services talk about their quality work and professionalism. I have a different story. Hired HB to build stairs for my hot tub. To be frank, initially it was not a good experience. However, I gave HB A 5-Star rating because they followed up and made it right, without any excuses or questions. I was impressed with their desire to ‘make things right’. They removed the stairs they built and redid them properly. Many contractors do work and leave. HB backs up their work. I would highly recommend HB Services as a ethical and hard working company. We need more like them.

We hired HB to put an addition over our garage and turn our old guest bath into the new hallway. HB was very professional throughout the entire process and kept us as on-time as possible and kept us within the proposed project costs. When things came up that required our attention (because it's construction and things happen!), HB was quick to communicate and get us to a workable resolution. The end result is a beautiful home addition that has added both a newer aesthetic to our property from the outside and a masterfully crafted product that provides more functionality and living space on the inside. We couldn't be happier with our decision to go with HB for our project and would recommend them to anyone who is looking for a home project - small or large!

Lamar at HB Home Services saved the day today with his snowplow! As I was shoveling the driveway and working to get my car moving in the snow, Lamar drove by with the snowplow. He helped figure out the best way to move the car and clear the driveway. He’s a Good Samaritan, kind man, and a miracle worker! Thank you!

HB Home Services built a deck with handicap access at the front of our house. We need the deck built quickly in response to a family emergency, and HB accepted the challenge. They did a beautiful job.

HB Home Services did an outstanding job building a new deck for us. Project Manager Martice stayed on top of things and kept us fully informed. Carpenters Mike and Robert were skillful and hard working. Johnny did a great job in setting up the project and following through on all commitments.

I want to sing the praises of Miguel Duenas and his team who installed a new deck at my house. Of all the projects I’ve done on my house, this one went off without a hitch, and that’s thanks to Miguel. I really appreciated the fact that his team cleaned up each day and emailed messages and photos daily to show their progress. He was great to work with.