Reviews of local pros in Cranston, Rhode Island

He did a great job.the tech fixed what the original plumber did .excellent work

Had a problem with my heat called Carbone had someone at the house within an hour
Professional Experienced and just nice people

Easy to make appt,owner returns calls,prompt arrival,professional and accurate diagnosis and repair.

Some places Give Extremely Massive bills but not Carbone! Great service as well!

Fast response time for a callback on an emergency call states a time is there promptly reasonable I highly recommend! Resolved all my issues with one visit

If you need rapid service (or even same day) this is not the place to call. Lots of excuses why it may be a bit to get to you. Also was informed from an insider that they really aren’t 24/7 service though they claim to be. Sorry, gave them a few chances to turn it around. On to someone else.

I tell you that Carbone is the best! Quick professional and less than those other commission based companies.... Honest and a pleasure to do business! If you get Angelo he is a wealth of knowledge!

When I called SB Carbone on Saturday and came over did not do much, the charge is outrageous. They came back on Monday change the vent damper and charge again with labels. 2 days later I got the bill it was outrageous . When I saw it look like rid people off and ridiculous of the charge. I don’t highly recommend this service. This is might be the last time .

We have had S B Carbone come to service us and our home on several occasions. From complex kitchen renovations to minor faucet repairs - they were prompt, professional and more importantly...fair and affordable! I definitely recommend S B Carbone for your plumbing needs!

Was in a pickle with no hot water. SB Carbone had the old tank out, new tank in, and hot water running within hours! Professional, up-front, explained everything, all that good stuff. Will 100% be doing business with again!!

Just had a great experience with SB Carbone Plumbing. The plumber, I believe his name is Angelo Rotondo? Came out in the blizzard (1/4/18) and quickly identified the problem, explained it to us and fixed it. Highly Recommended.

Quick, friendly and professional. A relief that they came the next day! Steve explained what had to be done and Bill was fast and efficient changing out the lead bend. (We’re planning on making sinkers from the old stuff! ) highly recommend .

We had a problem with the water heater and called Carbone. They were very busy but squeezed us in since we had no hot water. Very professional and efficient. They even followed up with a call to make sure everything was working properly. We wouldn't hesitate to recommend this company. Highly satisfied!

Had them look at a thermostat. Quick fix, no parts but was told that the charge was a “$225 flat fee.” When I balked at this and said they had come out to do much more of a repair on our furnace the year before and charged $175, the repair guy texted the office and then said, “ok. You can pay $175.” I totally felt like they were ripping me off. If you decide to use them, ask for a ball park figure BEFORE they come to your house!

Maybe I caught Steven Carbone on a bad day because he was really not pleasant to deal with on the phone. He seemed annoyed that he had to talk to me as I explained my issue. When I asked if someone could meet me in the afternoon (around 4pm), he refused. Steven explained that he keeps strict bankers' hours and asked me why I couldn't find anyone to meet him earlier. I guess he only does plumbing for people without jobs. Then he started rushing me off the phone because he was getting other calls. That was enough me. It's possible Steven does good work. I just couldn't get past his bedside manner and strict working hours to find out.

My water heater started leaking in my basement so I called SB Carbone. I had called them because I had another water heater from Home Depot seven years ago that was leaking. I called them about the situation and Steve, the owner, bent over backwards for me and did the job for a great price and quickly. So when this water heater started leaking,
I decided to call them again because I got this water heater from them seven years ago. Plus, they were wonderful to deal with. I decided to do business with them again. I called and a plumber from the company contacted me right away and told me I needed a new tank. It was out of its warranty. Then I asked for a price. The plumber quoted me a price of one thousand two hundred. So I said yes but I wanted to pay payments because I do not have the whole amount. The next day, another plumber from the company called me and told me he was coming to do the job. I explained that I wanted it done because the water heater was leaking but would have to pay payments. I would give him a certain amount when he came and did the work. Then I would pay payments. He said if I was a former customer, that would be fine, but he would have to tell the owner, Steve. Steve called me immediately and was so rude and arrogant to me. I started explaining how they bent over backwards for me last time and I appreciated it. That's why I called them again for the job. Steve said, "Lady, I am a busy man. I dont have time for stories! " I was so shocked he was speaking to me this way as a former customer. Then he proceeded to be mean to me because I asked him if I could pay payments along with a certain amount I was going to pay them for coming out. He proceeded to tell me, in his own words, "how many times he has been screwed by customers." No class! He belittled me on the phone , spoke to me like garbage, and was so rude. I would never recommend them to my worst enemy. He lost a customer. I gave them 1 star and that is being nice, they deserve none. Steve, treat customers the way you want to be treated! I dont care how busy you are! It is customers like me that keep you busy! Dont contact me, I'm too busy!

On the 24th of January 2020, a technician by the name of Jeremy arrived at my residence in Pawtucket. Jeremy was very knowledgeble, he was able to replace the hot water tank under two hours. He was professional he was courteous, the job was completed professionally. I am totally satisfied with the level of service provided. I thank you so much for such an outstanding job keep up the good work. I will recommend Steve Carbone Plumbing and Heating Co.

Terrible service. They are not 24 hrs as they claim. The plumber that was sent to me Gil claimed to have experience with tankless water heaters. Day 1 it was clear he did not and caused me to have to replace my whole system. Very unprofessional and not once have I heard from owner as requested. Do not recommend! I used this company regularly in past for basic plumbing issues and they were fine. I am not sure what happened!

We had an emergency with our main water valve and it was leaking which caused the city to come out and turn it off. Very nice people to speak to! They called me the morning after I reached out which was very nice since it was a Friday night! Every other place was priced outrageous! Angelo came out Saturday morning and within a max of 20 minutes he replaced our main water valve for such a reasonable price! Thank you Angelo and SB CARBONE PLUMBING!

Steve and his team were great to work with! They were quick, clean, and extremely pleasant. From the initial call, doing the work, and the billing process the communication was easy and efficient!

After 1 week without heat and two “5 Star” companies that neglected to show up, Angelo promptly returned my phone call and asked about the problem I was having. He said okay I’ll come by and see what we can do. Him and Joe arrived at my home less than 20 minutes later. They assessed the problem, knew exactly what was going on and how they could fix it. I needed a new circulator and a cracked pipe repaired. They had the part and tools already with them and repaired the issue in about an hour. They were both great to work with, very personable. I found the price to be reasonable as well. I will definitely be calling them again if needed. Very happy customer :)