Reviews of local pros in Warwick, Rhode Island

Service representative was on time and very professional. Did the evaluation and advised of the 30 guarantee of his work.

Tech was really good. Getting to service person terrible. No live body to talk to. Keep getting looped n looped around. Not easy for someone over 75

Richard listened to our questions, addressed our concerns, and helped us with the ancient fridge in the house we'd just bought. We didn't feel rushed or ignored, and he made sure we felt comfortable before he left.

Very kind and efficient answered all my questions

Great efficient repair and friendly technician.

No Technician arrived at my home today. (11-5-24)
I called the service center and spoke to an individual who informed me that the part is no longer available and I must call Assurant - I called them and they want an 8 digit number SHS has not provided me

Edward G was prompt, polite and efficient. Edward G replaced the two parts that were shipped to the house & the dryer is working great. Great technician and service.

Tech was very efficient and knowledgeable. He did a great job with the repair and was very friendly.

The problem with my LG dryer, which is only 4 years old, turned out to be the Thermistor, which when I googled the error code showing on the screen, came up as the problem. I provided the make, model #, serial # and a photo of the error code ahead of time so they might possibly be prepared with a part to fix it. But instead, I was told the part was not available to him, he couldn't get it and proceeded to tell us how to install it and said we could google it. First, I don't understand why he couldn't get the part as I got it on Amazon no problem. We then proceeded to try to install it, put the dryer back together, googled how to reset it to clear the code and nothing. Same code keeps coming up. He supposedly cleaned it and there was still lint all over the bottom inside. I paid $140 for him to come out, $50 for him to clean it and perform maintenance while he was here, had to buy my own part (OEM made specifically for my dryer) and the dryer still doesn't work. I would like a phone call or a refund for not fixing my dryer. Now my only option is to pay someone else to look at it or pay for a new dryer. Waste of time and money.

Richard and his trainee were courteous and respectful. They took the time to explain the root of the problem with my refrigerator as well as identifying specific parts and their functions so that I fully understood why the unit was a lost cause. I am sad that I will need to purchase a new refrigerator but I appreciate the honesty and the education I received from the technicians. The more you know...

Worst service ever. Even after several phone calls they continue to lie and tell me the appointment is confirmed. They keep canceling my appt and rescheduling and then saying it's confirmed. I'm stuck in this never ending loop and the dishwasher is still not fixed. Do not use them. No wonder Sears is out of business!! I can't believe the warranty company uses the worst repair company.

Richard showed up with window of time 8-5, ,so got here at 2:30 and did a great job figure out the problem where the wrong tube was ordered so Richard ended up cleaning out the existing tube. Found a bunch of dog hair clogging it unclogged it seems to be working fine now.

Erick was very professional. He was quick, courteous, and even made sure he protected the hardwood floors in my kitchen when he moved my oven away from the wall. He did a great job and I highly recommend him.

$362 for a $1.98 pulley replaced in 25 minutes.

The tech was fine. Giving up 3 days for a pump repair under warranty deserved one star. One day 8-5 to come out and tell me the pump was bad. This was after a diagnoses by phone. Of course they sent him out without parts. Day 2 Sears canceled in afternoon could not make it. Day 3 came out at 3:30.

Paul was professional, knowledgeable, and courteous. Rated 5 stars !!!!
He arrived exactly at the scheduled time.

His professionalism, expertise, and excellent customer service make him a standout in his field.
He is highly recommended !!
Paul is the absolute BEST !!!!!

Same day appointment. Easy to book. Thank you Edward for doing a great job. Much appreciated.

Fast and efficient. Repair man was polite and professional!

Very professional. He was also very knowledgeable about my stove/ oven. Offered some great advice and explained everything as he was diagnosing and repairing any issues. Would HIGHLY recommend Paul B. as a service technician for all of your appliances.

Richard is professional and did an excellent job.

Thank you,
Robbin & Richard DiBiase

Update: my fan has come up with a message on my door; (FF ERROR)and this is the third time! I do not recommend Sears! They are sending defective parts.

The technician was very nice and hard working