Reviews of local pros in Woonsocket, Rhode Island

Billing, costs, parts, agreements, are just not worth it to pay at this company. Customer service is usually pretty good, but some occasions there seems to be confusion on the details of when a customer gets charged a service fee or not. Everything else it's way too much to keep up with costs. For 3 years my heat always worked fine, no issue, had tune ups, and had the premier service agreement (which gradually goes up every year) for all 3 years. This year I decided to go to basic plan to save some money as the bills were getting high at 3.69 per gallon (in March).
I get a tune up on 4.29.21 and 2 days later the heat doesn't work and a proof switch fields ck-61 control needs to be fixed/replaced (which cost $350) dollars. I called on a Saturday because the temp has dropped and no heat. Due to the basic plan, weekend calls get charged even for emergency no heat (which was working just fine 2 days prior). I've spoken to 3 reps, 2 were dispatchers and 1 customer service. The last person to help was probably the most helpful out of anyone and explained all my questions.
As of 5.1.2021 the gallon per rate is 3.89 per gallon. Basic plan heating oil coverage is $213 which covers nothing important, only yearly tune up and customer service calls. The entire company needs a restructuring on their itemized billing and the service options for customers, if they want to retain customers and get new ones. Other oil companies have rates going for 2.39 per gallon or less, I still don't know why Petro would charge so high.

We’ve been with Petro for a few years, and as a new customer they seem great. Until you realize they are not up front about what their actual daily prices are for oil deliveries. They claim to honor lower rates when it falls below your ceiling price, but I’ve yet to see that happen - regardless, they won’t even tell you their price when you call as a customer, so how would you know anyway? This last delivery was the final straw for us. They delivered us oil on the very final day of our contract when our tank was almost entirely empty, making sure they could charge us as much as possible before our contract rate went down. We were charged 60 cents more per gallon than what their sales department claimed their rate was for the day. We are very disappointed and will be seeking service elsewhere.

I wanted to say thank you! with pending storm coming thank you for coming to top off my tank and it being 8°out.with out asking that is what you call great home services.

Been customer for over 10 years, just receive Propane now. In 2024 I did not order more than 75 gallons of propane so finally 8 months later I receive a $99 Fee for not hitting minimums in 2024. When I call to check the charge I spoke to Chris and She told me I received a letter last year. Best part is the way they schedule the propane deliveries so if you now close to new minimums you won’t hit them. I would not do business with Petro they lost the neighborhood friendly energy solution they once had. It’s all about charging you premiums for no service.

Two years ago, my heat went out. They sent a technician out he damaged my boiler then the company sent a manager out who tried to sell me on a new boiler after a weekend of no heat. I called another company. They came out and fixed it in 20 minutes. I watched the video cameras that I have in my basement and I heard the first technician talking about how he damaged parts of the boiler. They have good oil prices, though.

We closed our account after two really bad incidents we had with this company. We had a bad leak not caught by the yearly maintenance fee we pay. Cost me 1700 dollars to fix the sub flooring. Second incident was the nail In The coffin, they disconnect my oil tank and took pieces to the pump. Cost us 3800 to get my new tank setup before winter. The guy running the office in Warwick is a scammer. I hope petro knows that they are making it hard for customers. Petro is the worst service I’ve ever received. PETRO! Stop ripping people off!

The best you could ask for

Never called me back after I left a voicemail about needing help with my heating system.

This guy is a top notch professional! From communication to being prompt & fair on his assessment.

Excellent work by a good local man. He put a new heater in my house and he stands by his work.

Great service. Very friendly, professional, and fixed our AC unit on short notice

John was very knowledgeable about the HVAC . He sold a new system andth everything went smoothly. I recommend him to anyone.

Great work. Reliable, professional, kind. From making the appointment with Kathy to meeting John and Tom, it was all awesome. Very grateful to them all. Thank you.

I was very disappointed with the way I was treated. The first time I called for service, I was told that I would be called back in half an hour. Call never came. The second time I called I felt like I was bothering him. If he could not accommodate me, why didn't he just say so? I would have preferred hearing that---how about the truth. Shop local---Right.

John has done great work for me in the past. It's time for an efficiency check, furnace cleaning, oil filter change, power vent lubrication, and blower motor speed calibration.

John has performed service on existing boilers and has installed new boilers for me. John's service and quality of work is always A++. You know its going to get done right when John's doing the work and that is important.

I have recommended him to a few friends.
He Never called back
He BS to them
Made them wait for a long time
They Found some other company that calls back and Show up to the appointment
Word to mouth is the best business advertising not for John
Bad news travels really fast

I've never dealt with John directly because my husband takes care of that. All I know is the price is reasonable and the job is always done right. I have recommended him to a few friends.

We had a leaking AC unit, causing water to drip into our living room. John was great - he came over as soon as he could. He quickly addressed the issue and gave some great advice for us moving forward with our older AC unit.

John is great, I really appreciate his honestly, I thought I had a bad compressor that needed to be replaced. John did his investigation and realized that I just needed to refill the refrigerant. I had the new compressor ready from the manufacture ready to be replaced. John was professional, honest and fixed what the true problem was. He could've replaced the conpressor and charge me for at least 3 hours of work but he doesn't work like that. Thank you John

I am very grateful to John for his excellent work at my home. He gave me a much better deal than the estimates I received from other local companies. He completed the work in a timely manner. I highly recommend his services.