HVAC reviews in Sioux Falls, South Dakota

Our house is at that age where just about every year, something goes wrong. Whenever it's plumbing, heating or AC related, our first call is to Frisbees. Their team takes the time to properly diagnose the problem and get it fixed quickly. They always take the time to explain the issue in terms that make sense, they never try to upsell us and they always do a great job. Also, they're good to our dogs. That may sound silly, but our dogs get curious and want to meet the techs who come in, and those guys are always super friendly to our dogs.

Called Frisbee for a quote on an A/C and furnace as our AC unit went out in the middle of July and our furnace was quite old. Elliot came two days later and assessed our situation and gave us a quote by the end of the day. We asked them to do the install as soon as possible, and they showed up less than a week later! Travis was very knowledgeable explaining the system itself to us after the install, and Jason was super helpful in explaining the install itself and what they all did. I will definently be using Frisbee for future service. Between Elliot, Travis, and Jason, you guys made this an excellent experience! I am so impressed at how seamless this process was and am very impressed with our new Carrier unit. Thank you so much!!

We were extremelypleased with the process. We had someone that became ill on the day of demolition so Frisbees was able to have some one step in and get that part of the job done so we could stay on schedule. It was extremely timely since we were moviong into the new space and it allowed us to get it all repaired, sheetrocked and completed so all the mess was done before we moved in. Couldn't have been more pleased. We had been independent store owners for 35 years so buying local was very important to us.

Excellent customer service! There was a tech that came out to look at our furnace, Travis, and he was so knowledgeable and very nice! He even brought some packages in from our front door step. They aim to please and are all about the customer! They treat you like family. Now I know why they are voted the Local Best!

I had a water heater replaced by Frisbees in a rental unit. I was told the price for replacement when I made the appointment. The technicians showed up on time and got the new one installed in a reasonable amount of time. That is when the more positive part of my experience ended. When the tenant got home, she called me to say that her carbon monoxide detector was going off. Naturally concerned, I called Frisbees and they sent a technician out. While he was a nice enough guy, he wasn't sure what the problem was so he called someone else. Together they decided the water heater vent needed to be changed from 3" to 4" because the water heater was not venting adequately.  The technician took pictures of the vent to show what was needed and left. In my mind I thought this was something that should have been identified and completed during the installation. At any rate a follow up appointment was set. There was no disclosure related to additional cost to fix the problem. At the scheduled time a technician came and didn't have the necessary parts with him (I thought that's what the pictures were for). He called to order the parts, took the old vent out (~5 minutes) and then sat in his truck waiting for the parts to arrive which took over an hour. The property is only 2.9 miles from the Frisbees shop, literally a 5 minute drive. When the parts arrived it took him 10-15 minutes to install the new vent. Now, imagine my surprise when I received an additional invoice for $393.78. I wasn't shocked to be charged for the additional parts, but on top of that I was billed $85 for a dispatch charge and $240 for two hours of labor, all for something that should have been done during the original install. I sent an email on 8/30 to find out why I was charged so much for what needed to be done, no response. I sent a follow up email on 9/6, again, no response. Finally I called 9/30 to see why nobody was getting back with me related to the issue. I was sent to the Service Manager's voicemail and I left a message. Today is 10/4 and the same result as before, no response. Although their service department is not very on top things, their billing department is. I received a statement yesterday still showing an outstanding balance of $393.78. While I'm still dissatisfied with being charge about 25% of the original cost of the entire water heater install for a 2 foot piece of 4" vent pipe and two elbows, I can't believe a company that says they are dedicated to customer service doesn't have the professionalism to respond to customer issues.

Travis a technician just came out fixed a leak in our inside unit it was covered by warranty he answered all questions gave us card and tested the leak before he left. Couldn’t get better no more leaks

AC issue, frisbee got us scheduled and fixed within 4 hours. Service tech was very personal and fixed the issue without issues. I would recommend this group anytime.

We replaced our kitchen and laundry room counters, and Frisbees supplied and installed the sinks and faucets. We worked with Alex B, and he helped us work through the selections and gave some good advice that really turned out great. The installation went well and was very professional.

The experience with this company was top tier from the beginning to the end. Their customer service was phenomenal, and the work they did was beyond my expectations. They were extremely knowledgeable, friendly, and quick yet extremely efficient. We will continue to utilize them for any further projects that we need done that are within their scope. I can't say thank you enough!

I am not someone who leaves reviews, really ever! But I have to give credit where credit is due when you receive such amazing customer service. We called Frisbee's to get some electrical work done and they were able to fit us in within a few days, amazing. The gentleman who came to our home immediately put plastic booties on to not get dirt and slush on our floors, amazing. He completed our 3 tasks in under 30 minutes and explained everything to me about what he was doing and what was wrong, amazing. He had everything he needed in his van, no follow-up necessary. Left with a smile on his face as did I. Amazing experience and we are now team Frisbee for whatever they provide that we may need! Highly recommend.

Didn't show up, waited at home for 3+ hours. Called a couple times, they eventually admitted they must have forgot to save my appointment time.

Talked with someone eventually about parts availability to repair my furnace. They said they would have to talk to their manager before being able to tell me if the part was available that I need. Was told call back in same day. Still waiting on a call back today.

Updated: I literally gave my contact info to your scheduler last week. After I waited 3 hours and no one showed up, I did my own diagnosis and figured out the part making the noise.

I contacted your Parts department. I also gave my phone number too on Monday. Again, no one called me.

Between YouTube diagnosis, and an Amazon parts order, I fixed it myself today. I know you want me to reach out to you, but there is nothing to be resolved at this point.

Scheduled a maintenance check-up for my unit. He came out 6/17 and I told him please check the fan for it squeals when starting up and shutting down. I get a call saying low on a lb of freon and nothing about the fan. Well 3 days later while out on vacation for 2 weeks I notice my house temp at 86. Luckily my neighbor stop by and check it out for me. Motor had seized up was smelling hot and warm to the touch. He basically shut down my whole hvac unit till I can get the motor replaced. Im guessing the tech didnt even check it out or he would've known it was going out and I would've had them replace it.

Update: they reached out to me and took care of business getting my hvac unit repaired.

HUGE praise and shout-outs to Alex Buys in the Frisbee showroom, but also to our plumber that worked on our Blanco sink install!

My husband and I were in the process of a kitchen overhaul that consisted of new quartz countertops, a new sink, as well as faucet. We stopped in several stores—but Frisbee ended up being our slam-dunk! Alex Buys is a true gem, and he certainly knows his product, as well as the latest in kitchen remodels. He helped me pick the PERFECT sink for our kitchen—a Blanko kitchen “workstation”. Listen. I loathe food prep and equally detest after-meal cleanup, but my new sink and equally gorgeous custom Isenberg faucet have me excited to do it all.

I spent a lot of time with Alex, and I truly appreciate his expertise, but it’s his wit and sense of humor that sets him apart from the sales crowd.

The plumbing hook up by our plumber (and I truly apologize for failing to remember his name 😭) was above and beyond as well. He took great care to ensure the new hook up left space for our RO system, and he handled it all with a smile.

As always, we remain loyal Frisbee customers—from HVAC to plumbing. Thanks again for being exceptional!

Incredibly frustrating experience. They booked an appointment with me. Gave a 4 hour arrival window. When they determined they would not be arriving for my appointment date, they did not contact me. I had to call them and ask when they would be arriving, and that's when they informed me they had wasted 3.5 hours of my day waiting on them, because they wouldn't be coming. Terrible customer service.

Alex Buys was the best to work with. Very knowledge with the products and services Frisbees provides! His eye for design is spot on and applicable to everyone as he considers your personal tastes. He followed up after receiving our product and made sure everything went smoothly with installation and knew every aspect of our new sink/faucet. Can’t thank him enough. 5 stars.

We encountered Alex B in Frisbee's showroom on Minnesota. Normally, we steer clear of sales people until we have made up our minds. Alex B approached us in a very low key manner. He certainly knows his 'stuff'. He answered all of our questions in a professionally and personably. We were just there to inquire, but Alex sealed the deal. He also followed up on the call from service setting the install date. Not once did we feel pressured. He is an outstanding representative of Frisbee's.

I bought an air conditioner at Lowe's and called these guys to install it. I was told they would not be interested in doing that kind of work. Sounds like they only want to do the jobs where they can sell you something for 5x what it actually costs and then charge a ridiculous install fee on top of that. Your trucks say something about follow the leader. What a joke. Sounds like this place only wants to work for the people they can rip off the worst. Good luck with that

Jasen from Frisbees did the install for my brand new furnace/AC. Jason is an all star pro at his job. I felt confident that he was going to take my HVAC into the 21st century by replacing my 25 year old unit.
As Jasen was wrapping up the installation he felt something was off with the old metal duct work that was still needed for my water heater. As he looked in the wall be noticed the duct wasn't fully connected. Jasen went above and beyond and stayed an extra 2 hours to make sure the duct was secured properly. I couldn't be more thankful that he took the time to make sure harmful gases weren't being pumped into my home and keeping my family safe.
Frisbees were a joy to work with and you have found yourself a customer for life.

I had received a quote to replace HVAC system, 4 weeks later I finally decided to call and accept quote. Our A/C stopped working, I called for service and they adjusted the schedule to come and replace system the next day. Very happy with response and excellent service.

Frisbees replaced our shower trim and faucets in one of our bathrooms. Alex B was very kind and helpful throughout the process of selecting products and getting us a quote. Installation went smoothly as well - installer was also kind and did a nice job. Great service!

Alex did a was very good at helping with the selection of just the right sink, faucet, RO and garbage disposal. Troy did a great job of getting everything connected and running. Everyone was very professional. Showed up when they said they would, and fairly priced.