Reviews of local pros in Dickson, Tennessee

Hiller service is the best in town, charge their service call by human feeling, not “bla… bla…” such as Robots. I am happy with it and would 100% recommend Hiller to anyone who needed.

Chris was extremely thorough is providing our annual plumbing check up. He is highly experienced and it’s evident when he explains everything and answers questions.

Editing to add updates:
Shortly after leaving this review I received a call and follow up text message trying to resolve the issue which I greatly appreciate. I respectfully declined because this should’ve happened months ago and I do not want any servicing done on my units by this company, but it should be known that a Client Relations Manager reached out and very professionally tried to resolve the matter.

Giving two stars because the service technicians were always friendly and professional, but their business practices are terrible.

Let me start by saying I have given Hiller three months to respond to my reason for canceling my “happy hiller club” membership. They state on their website that someone will be in touch soon to discuss why I canceled. I wasn’t going to write a review, and was going to talk about my concerns with whoever was going to get in touch with me. That never happened, so therefore here is my review:

We had Hiller replace one of our HVACs about 9-12 months ago (which now I’m completely second guessing). That cost us $15k for a middle tier unit. We then had our second upstairs unit stop producing cold air about 6 months later. We of course had Hiller come in again, and the tech that came out said we had a leak and we would need a whole new unit. He said he would have sales contact me. I instantly saw this as a red flag. Why would you instantly refer me to sales instead of figuring out if there’s anything else we could do? Additionally, the tech said he barely needed to use his leak detector because it was “so evident” there was a leak.

We decided to get a second and third opinion - thank goodness. We had both another big name company come in and a smaller family owned business take a look. Both basically took the unit apart and found absolutely no leak. They were up there for about 2-3 hours looking every which way and BOTH said there was no leak absolutely anywhere in the unit. Furthermore, they said that was a little fishy, in that it seems like the coolant (maybe I’m not using correct terminology) was drained as there was none in there. Strange that Hiller was up in my units for 8+ hours not long before that. Maybe it’s a coincidence, but the fact that both companies said the same thing is truly nerving. And no, I didn’t not tell either of these companies what the other said.

All this to be said, we went with the larger company who only charged us $500 to refill the coolant, do a full inspection AND told us we had a year warranty with their work to prove that a leak wasn’t the problem. Our unit still works perfectly to this day after their visit. I then started to do some digging, looking around at reviews, asking neighbors, etc. and it seems almost everyone believes they push sales over solutions.

All this to be said: don’t let this big company take advantage of you. $15k compared to $500 is life changing to most people. I live in a very nice neighborhood where I’m sure it’s expected that we have $15k to dispose, but I fear that this company and their questionable sales tactics take advantage of those that simply don’t have that to spend but feel they are forced because there is no other way. Do your research, look at other companies, get second and third opinions, and never ever go with a company that sends you to their sales team after spending 20(ish) minutes looking your units.

Hiller, you should be ashamed of yourselves, and I feel bad for your technicians that feel they need to push this on customers to make a steady living. I wish I could post the two other companies, as they were truly wonderful and honest, but I don’t want to put them at risk of Hillers backlash. I will make sure I tell everyone I know of the other companies, though, in hopes no one else gets taken advantage of. Do better.

Not friendly technician and wanted to charge nearly $500 for a part under warranty. They showed up on time that’s the only thing I can say was positive.

Install looks great, friendly and knowledgeable staff. They will be my first call if needed in the future.

Great service . Shaun was very neat working , did and excellent job , very friendly and professional. Would definitely recommend griffin mechanical based on this repair.

Hiller sent someone almost immediately and they fixed the issue and got us cooled back down right away. Brad was polite and explained everything clearly. The service and the price were great. We couldn’t be happier.

Exceptional customer service and reasonable pricing for their work and every tech that has come to my home has done a great job .

Our technician, Matthew was very professional and punctual. He explained his findings in detail and answered any questions I had. I trust Hiller 100% with all my home needs.

We are always happy with the work they do definitely use them again for all our needs. They fixed our ac and put in a new meter pole in same day

⭐️⭐️⭐️⭐️⭐️

I had a great experience with Hiller HVAC and Electrical. The technician arrived right on time, was very professional, and kept everything clean throughout the job. He was friendly, easy to talk to, and took the time to explain everything in a way that was clear and helpful. His knowledge and expertise really showed, and it gave me confidence that the work was being done right. I truly appreciate the excellent service and highly recommend Hiller to anyone in need of HVAC or electrical work!

Tony Truitt is very nice a very hard worker honest listens to you he is a very great asset to this company I would believe anything he told me he looked at my generator and didn't charge anything

I just got a new HVAC unit along with ductwork installed. Hillers is the place to go if you are wanting great service and employees who know how to work efficiently and properly. I am definitely one Happy customer! Thank you for a job well done!!!

Aaron was kind and courteous. He assessed the issue, explained what was needed (gas valve), that it was under warranty, and repaired it promptly. We were very pleased with the service he provided for us.

Woke up at 4 am, felt cold and didn't hear the furnace running. Got up to check the thermostat, it wasn't on. Scheduled on the website for a technician. The confirmation email showed I was scheduled from 10 am - 12 pm. Missed a call, when I called back I was rescheduled for 1-3 pm. Asked about the 10 am - 12 pm was told it wasn't available today. Anyway, received an email at 10:22 am that Casey was on his way, sure am glad he was able to make it. It is now 1 pm, the thermostat is working and I have heat!

Could not be more pleased . Porter Brothers did a thorough and efficient maintenance for us. They had completed an emergency call for us in January and were quick to respond and get us repaired. We signed up for the maintenance plan, They came on time and gave us information we needed to decide on future needs. Highly recommend!!

I absolutely love Porter Brothers! I have used them for both a water heater issue and my AC unit. Adam and his wife are absolutely amazing and so nice! Him and his crew have done an amazing job at fixing everything and is great with communication, I would not recommend anyone else but Porter Brothers!!

Jeremy was able to complete the task in a very timely manner. He was knowledgable and even able to advise what we could do in the future, if something happened again. He was able to fix our stand alone tubs faucet which the kids broke.

We had known of Porter Brothers through our daughter and son-in-law, who are VERY satisfied customers. We now have joined those ranks. Highly professional, value-oriented and trustworthy. Couldn’t be more pleased!

I couldn't be more satisfied! Tim and Jeremy had elite knowledge and experience that streamlined my install. They came on time, were extremely courteous and precise in their work. As a retired disabled Marine, I found a plumber I will use for life. Highly recommend! -CWO3(ret.) Rob C.

The workers were friendly, ready to do what needed to be done and were very respectful. Efficient and I was very satisfied with their work ethics. I will use PORTER BROTHERS again as well as recommend them. Thank you for your quick response!