Plumbing reviews in Franklin, Tennessee

I had some hiccups in a plumbing project, the manager Chris was professional and understanding.

I bought some materials some duct work didn’t
Use it all tryed to return and they said no cash in building 3days in row they sale u stuff but won’t take nothing back DO not buy from here bunch of rip offs terrible place wish I could give 0 stars hope they shut down

Great people with outstanding service. Very helpful for all your hvac or plumbing contractor needs.

The gentleman that tried to help me was very aggressive and rude, He said he was the general manager buy would not give me his name. Bad service

Great place with great people. Super helpful. Just wished they still had oatey plumbers putty and blue monster tape.

Not worth the drive. Wouldn't show me anything. Just said I needed a plumber for bathtub faucets.

Had what I needed and out fast!

Great service!!!! So far every Fergusons I've been to gives excellent service, then I'm in one just about every day they're open

This place has all the answers. Jeff Vinson went above and beyond to help me with my water heater. I appreciate a place that is knowledgeable and friendly. If i could give them more stars I would!

We have been using Ferguson for well over 20 years. They are good people. If there’s a mistake, they make it right.

I can not recommend this plumbing supply store enough! I have been in here w few times and received outstanding service every time. They really take their time to make sure you have the part you need and seem genuinely happy to help. If you need plumbing parts, hit three guys up!!

I had been working with several different associates to secure the trim parts necessary to connect a Mountain Products stopper with an MTI free standing tub. No luck until I stopped at their Franklin location and met with Chris Lassiter. He defined the problem and had everything addressed and ordered for overnight delivery in roughly 15 minutes.

JV is the best guy Ferguson employees. I think the world of the Franklin store they have unsurpassable customer service. They are my #1 for all my job material needs, thank you Ferguson.

Went to buy a part for an air conditioner. The HVAC counter employee wanted to know what account to bill. I told him it was for me and I don’t have an account. He then said it was illegal for him to sell it. Funny thing, a competitor sold it to me shortly afterwards. They lost a sale and a future customer. I have no reason to use them again.

I’m sure they know their stuff but I went in there to buy a condenser fan motor but wouldn’t sell it to me because I’m not a licensed HVAC business. I thought this was America? Their loss on $150 I would of gladly spent

This is one of those annoying places where the five guys behind the counter don't acknowledge the customer's presence. They just gab to each other while I'm clearly standing there needing assistance. The one gentleman who helped me was very pleasant once his phone call was over. After all that waiting they did not have a single Delta shower handle in stock.

One of my least favorite places to go. Be prepared that if you're not clearly part of the employees plumbing or HVAC "club" you will be put through their ridicule. I've been here many times and it's always the same uncomfortable experience. I wait patiently for an employee who is chatting it up with his tradesman buddies. When he's ready, he'll begrudgingly help you with your parts sizing you up for your knowledge in plumbing or HVAC. Once they realize I'm not part of their field, they start in on critiquing my project, all the code violations I'm breaking, how it'll never work, etc. All with the point of showing me they're more knowledgeable.

I was asked to buy a condensate pump by my HVAC guy. I showed the employee behind the counter a picture of the space I was going to have it installed in and he layed into me about code violations while the other HVAC guys around the counter all laughed. I just wanted to buy a pump and didn't ask him for his criticism. I left annoyed and not wanting to ever come back.

I've been there many times over the years and it's always basically the same story. I've resorted to waiting 24 hours and buying from Amazon. Far less critiquing. I only go there if I absolutely need it that day. Honestly, I feel like I'd rather turn the water off at my house and wait it out overnight for Amazon to deliver a part than to go back there.

The reason why a place like this could survive against an Amazon is that they have in-person knowledgeable staff. They should be a resource for helping work through a project and project problem solving.

Quick trip in for copper supplies. They didn't have everything I was looking for, but they did provide me with delivery dates and even offered to order the parts for me. It's definitely a positive experience and will return.

I needed a Delta bronze finish tub spout and had some difficulty finding what I needed. I visited the Ferguson center and the staff were very knowledgeable, helpful, and friendly helping me solve my "spout dilemma." Thank you for being so helpful. Great customer service.

Needed special drain traps for our business and could not find them anywhere at major hardware stores. Ferguson was able to have them for me the next day! Everyone in this business is so friendly and courteous! Highly recommend them!

All the employees were rude and did not want to provide any information for what we needed and seemed like our presence was an inconvenience that we walked in to purchase items. Also I wanna add he was more rude and said I can’t sell you anything because you don’t have a licensed account without even asking if we do.

Very unprofessional
Not pleasant
Do not recommend going if you need help to find something.