Plumbing reviews in Franklin, Tennessee

Had them come out for an estimate and never heard back. Had to call them twice to finally get an estimate. I asked how soon they could start because we are on a tight time frame. And since I went ahead and did a small portion of the work, because it had to be done and they took too long to get back to me, when I finally talked to them they refused the work. Dont waste your valuable time.

Don Wood was contracted by the sellers of a house we bought to put in a drain pipe for our hot water heater drain pan. The guy came the day we moved in, he drilled through the wall near the floor to send the pipe to the outside... little did he know, he drilled DIRECTLY through our pipe that our washer uses. So our laundry room and room adjacent flooded as a result of our washer draining during a cycle. They came out and fixed that, which was good.

Now we're on to our next issue, the drain pan (they originally came to installed a run-off pipe for) started overflowing because that pipe is angled up and so water won't run out of it , so our laundry room and room adjacent flooded again as a result.

My wife called and spoke to someone who was incredibly rude to her on the phone about how it isn't their fault. I only heard her side of the conversation from the other room, but she never even finished a single sentence due to his constant interrupting. They are sending someone out to look at it whenever, but I'm hopeful and looking forward to updating this review to be more positive that they have righted the wrongs they have caused.

Very poor service. I hired them to provide water:sewer to a dwelling conversation in my backyard. They did not show up as promised and seldom worked more than a half day at a time. They sold me a pump I did not need and then failed the same inspection 3 times. I fired them and Don Wood wrote me a letter blaming me and the general contractor for their failures. Not fun and would not recommend.

Had a very tricky fix needed on a shower faucet handle from a high-end brand. I insisted on a replacement, so Don Wood Plumbing jumped through hoops to find the part, but found the brand had been discontinued years ago. So, 'Jeffrey' came out and was able to do a miracle fix on the broken part, thus saving us time and money. Great customer service. Really good people.

I cannot say enough good things about this company. Their representative Johnny was very professional, did an outstanding job and worked nonstop until he finished. I had never used this company before but they are now my new go-to for all my plumbing work. Thanks again for your help.

I have had trouble with numerous plumbers in Nashville. Most recently I called Don Wood. The first visit needed a return. The repair was made with no extra charge. since then I have called several times with good results. i plan to call him Monday on a routine issue (sump pump). Their work has been good, so far, and reasonably priced. What a relief!

I called Don Wood plumbing for a service call for an issue stemming from improper installation of a toilet, which they had installed about 2 years prior. In short, a bolt was loose that was causing a leak. The tech identified the issue and fixed it in under 5 minutes, literally. Because it was outside of warranty, they still charged me the full $87 service call fee, despite the issue stemming from their improper installation. I understand how trip charges work, but this is poor customer service and just bad business. Will not be calling them again.

Great Customer Service! We have used Don Wood Plumbing for at least a decade and every time they have worked to resolve our problems quickly and in the most cost efficient manner. Most recently I had a waterline leak from the meter to our house. Hoyt talked with me several times as I was trying to determine the exact issue and assisted in getting me in touch with folks who specialize in finding underground leaks. Luckily he was able to give me enough direction that I was able to isolate the leak myself and his team came out, dug to find the line and repaired the next day. I would highly recommend using Don Wood Plumbing for all your plumbing needs.

too painful to re-tell; had he made 1 effort to connect with me to understand the situation, all would have been worked out. A very stubborn man who preferred to be right than to make things right

Reply to their post to me:
I spent months offering to submit my proofs of what i was left with after this employee was “finished”. I requested several docs from DWP in exchange. The only thing i got was an adjusted bill admitting first one was wrong. Trust shot! All this while confined to a cot downstairs as a result of pelvic,hip,spine fractures and hematomas. it was months b4 I could crawl up the stairs to see the damages (after hospital and rehab stay). Repeat: taken advantage of the elderly. Employee did not communicate and came and went freely while i was confined

Don Wood stands behind their work! I purchased a new home that was plumbed by Don Wood plumbing in 2006. Over a decade later we called Don Wood out to repair a leaking kitchen faucet. Their serviceman while working on the repair discovered another problem that was made in 2006 where a tiny hole in a drain pipes had seeped a tiny amount of water over a decade. It was in a sealed hollow area behind our sink cabinet. The serviceman noticed it. He called Don spoke a bit and handed me the phone. Don had a team of workers out almost immediately to take care of what could have been a major repair for any home owner. Don also hired a local company to make sure the mold they found was completely removed and clean.
I have called Don Wood for every plumbing need or concern we have had with our personal and our investment properties. Hoit, their service manager, is very forthright and he gets their right people out on time every time or in the rare exception he calls and explains why there is a delay. I strongly recommend using Don Wood to anyone who has a plumbing need, big or small.

Company flooded my bathroom and pretended like it was my fault. Would not pay for damages! To top it off, employees drive terribly, backed into my yard, and I've seen their trucks drive aggressively. Terrible company, I Don Wouldn't.

Update: Seems like Donny Boy here doesn't want to take ownership for company vehicles driving recklessly. Doesn't surprise me; probably his son taking daddy's truck out for a little joyride. Unfortunately small businesses can be prone to nepotism. Might have even been under the influence due to the aggressive tailgating, failure to use turn signals, and sudden changes in speed observed from a filthy company truck with dry rotted tires. I can only imagine the shortcuts they take on the job with trucks that are in such disrepair.

I now have a list of reasons why I Don Wouldn't:

Owner that does not take responsibility for the actions of his employees
Probable nepotism
Vehicles are falling apart
Poor customer service

I am so incredibly grateful for Hoyt and the Don Wood team. I have a tankless water heater that's had some issues in the past and they have been extremely helpful in getting it insulated and repaired. It wasn't their mess, but they made it right. They have always been punctual and professional. They were good at outlining expectations and timelines - I won't use anyone else!

Had our 75 gal powered vent Lochinvar water heater spring a leak (during a party no less!) I determined that the leak was from the tank which meant a new heater. Called Lee Co first (we have a service agreement). They wanted over $6k to replace the heater or $14k to upgrade to tankless which is ridiculous. Then had Don Wood recommended to me. Their guys came right out and had the heater changed out in about four hours. The original quote was $1300 with the final bill being slightly higher due to installation location difficulties. They were fast and thorough. They even replaced the circulation pump with one I had bought for no upcharge. I highly recommend them.

We had a complex plumbing issue at our condos for which the HOA called Don Wood Plumbing. They told us up front that the work would take 3 to 4 days to complete. They started when they promised and finished on time. The office staff and the techs were friendly and cooperative. They did a professional job at a reasonable price. We certainly recommend Don Wood Plumbing.

We had a great experience with Roger from Don Wood! We had a time sensitive job that involved chiseling into concrete and fixing the lines and he did a great job. Right when the job was done I noticed another line leaking on my crawl space, and even though it was late, Roger got to work and fixed that issue as well. Great service and I’d recommend them for sure!

Saturday morning, after starting a load of laundry, my kitchen was covered in water because of a major clog. Don Wood Plumbing was contacted. Huge thanks to William for showing up within the hour. He diagnosed the clogged pipes immediately, explained the repair clearly, fixed the pipes quickly, was very professional, and saved my weekend. It's hard to find a reliable plumber who responds so fast on a weekend. After finishing, William had everything back in working order in no time. Highly recommended for any plumbing emergency. Don Wood Plumbing is officially my go-to for plumbing issues!

Great employees!

Very helpful staff

Very knowledgeable staff

Best customer service hands down!!!

Wonderful professionals providing expert advice. Nobody does it better!!