Home Services reviews in Memphis, Tennessee

We had our lawn “serviced” on July 7th. We ended up with dead areas because of over fertilizing. We have been fighting ever since. Managers never call in the 24-48 hour window. We asked for a full refund but after there was a resolution to our dead lawn. Well, we received our refund, they suspended our service and still no resolution! We notified the Better Business Bureau and are ready to file with the Attorney General’s Office. True green is again to call us by 8:00 this evening. We are not holding our breath. DON’T USE THIS COMPANY!!

I purchased yard maintenance for the entire summer up front on 3/23/24 for $644.44. I had a change of heart and cancelled about 20 minutes later and asked for a refund. I was told in 3-5 business days I would receive a refund.
On 4/1/24 (The 5th Business Day): I was told it takes 5-7 business days
On 4/3/24 (The 7th Business Day): I was told it takes 7-10 business days. I also receive a new email that says the refund has been processed and will take 3-5 business days.
On 4/5/24 I called to take what was going on and why I have not been refunded. The lady told me my card was declined and they mailed a check and should receive that in 21 days.
How is a debit card declined when you refund money?
How does a mailed check take 21 days?

I have been given the run around with this company and lied to repeatedly. I called my bank (Truist) and they still have no record of Truegreen even attempting to give my money back.

I have filed a complaint with BBB and disputed the transaction with my bank. If this does not work I will be pursuing legal help.

Tru green is a rip off. They charged me 2000$ dollar a year for fertilization. I payed for areated lawn and overseeding but because of bermuda grass they would touch it but still took the money. They wanted even more money to take care of an army worm investation. So just fertilizer, and lime for 2000$ a year what a rip off. Then I couldnt get in contact with anyone for forty minutes because there call center won't let you talk to a person. The company is junk stay clear

I made a preliminary inquiry through their website and literally, as soon as I logged off their website, I received a hard sell phone call. I politely declined and told them I would look at the options so that I could make a more informed decision. Over the past 2 days, I have received 12 phone calls from various TruGreen phone numbers, all trying to sell me on their services. I was inundated with relentless sales calls. I actually had to turn my phone off just so that my phone would stop ringing. I finally simply told them to STOP calling me because I WOULD NEVER use their services. I honestly felt like I was being abused. HORRIBLE COMPANY and AWFUL BUSINESS PRACTICES.

This company has the worst marketing practices. I receive a spam email from them 3x a week, unsubscribe, keep getting the emails and I live 1,000 miles away. What of waste of time. Whoever leads their marketing team really does a poor job of maintaining a clean list.

I had a similar experience to Paul on the review below and wish there was a zero star option. I was just on the website researching their pricing and services and while I was doing that, I IMMEDIATLY got a text from them asking to chat about it, then followed by a call. That wasn't too bothersome as I could stop that but what was over the top was three days later, SOMEONE SHOWED UP AT MY HOUSE TRYING TO SOLICIT THEIR SERVICE. I am NOT okay with people showing up unannounced at my home just to solicit. Mind you, we have No Soliciting signs posted throughout our neighborhood! This is the PERFECT way to lose an opportunity for business forever. I will NEVER be using TruGreen's services just for this fact. This isn't the old days anymore, people don't want to be harassed constantly just for a lawn service. If I'm contacted by this service again, I WILL be escalating this issue. No need to respond to this either, TruGreen. I've already called in and spoke to customer service about this.

In my short time of having service (maybe 3 months?) I've had nothing but trouble. It started out with the technician not being able to locate my back yard. That happened several times. They continually came out to retreat and finally I requested that they put a flag in the back yard when they visit and treat so that I had an indicator that they actually found the back yard and treated it. They came out recently for monthly treatment and failed to leave flag. They came out again to retreat and leave a flag and they ended up treating my neighbor's yard and placing flag in my neighbor's yard. I've complained I don't know how many times and apparently notes have been left in my file each time, but it seems no one reads the notes and I continue to have trouble. In my communication today, the Cust Rep mentioned it taking time to see results etc. I completely understand that. But I guarantee if they continue to treat my neighbor's lawn, I will very much never see results. Simple reading. Simple following instructions. Simply incapable. I've asked to have the branch manager come out so that he could look at my property and explain why there has been such issue from the beginning. I continue to get calls from Cust Service. I work on the phones every day so I don't have the luxury to take countless calls just trying to get my lawn serviced. It shouldn't take this much effort on my end to get a service I've paid for completed. VERY disappointed. Visit my home for treatment. Apply treatment. Leave a flag. Seems quite simple. I refuse to spend the next 8-9 months going round and round each and every month about my service. This is beyond ridiculous.

Very poor communication. I canceled their service and disputed their charge to my credit card. They harassed me with their phone calls and told me that they refunded me twice. I spoke to their staff, Kelly Poole who told me that it was not a double refund. Complained them to BBB and FTC. Another staff called me today and insisted that they refunded me twice. I will never deal with this kind of company again.

The lawn and tree services that we ordered for our home in Hudson FL was always done to an acceptable standard. When we moved from that home we paid for service for the buyers (they are friends, first) for a few months. We also received a refund check for a month's worth of service, which I didn't deposit. I found the check in my office yesterday, and called the company headquarters today. A very nice Customer Service Rep handled my call and took care of the matter at hand promptly. Great Service from HQ!!

This company ruined my lawn its dead. I have tried many times to get the local manger out here to look at lawn nothing . You call them they tell you the call is being forwarded to the local manager nothing ... stay away from this company

DO NOT CALL THIS COMPANY Unfortunately, I called to get an estimate for my lawn, which was too expensive. However, now I get several phone calls from different sales representatives each day trying to sign me up for the service.
If you don’t want your phone blown up with spam phone calls from true green do not call this company

I couldn’t figure out why I was the only one on my block with Trugreen and Mallard look the worst my lawn is absolutely burnt and it’s absolutely disgusting I love taking pride in my property and now I have to get it back to looking good because of the damage your company did you folks did the exact opposite of what you were supposed to do

THE WORST OF THE WORST. Stay away. HUGE sections of my lawn in FL lay bare with only dead roots showing. Each treatment slip they leave in the door says "treated your lawn with insect control..." Supervisors never call back, people who cannot even speak English answer the phones, and nothing is done except that I keep receiving bills every month. STAY AWAY. A word to the wise is sufficient.

Trugreen told me when they started that I had a lot of weeds and when they did the spraying for 3 months my lawn would need reseeded because most of the lawn was weeds. I told him that was fine with me as long as I got rid of and the weeds and I would be able to have a nice looking lawn. They promised. It wasn't until after third spray which was how many was scheduled that they said to me. Oh, we don't have anything to kill the clovers in the lawn. I don't know why they didn't get any this year and don't seem to have any intentions of getting any. And your lawn has lots of clovers. REALLY

I had service with Trugreen for a few years and this year I have decided to add mosquito service. Although there were some issues with the lawn and musquito service I am very tolerant and took care of the deficiencies myself.
The issue is that mid 2024 that have decided to add another house to my account that I have never had service there and started to charge me for that house service.
One time they have sent the musquito service to perfom service at the other house and that's when I noticed the issue (they provide like a real time tracking of their service person traveling to the property). So I called Trugreen and explained that this is not my property and they should not provide "my service" at that address. After more than an hour on the phone with the reps they told me that I am wrong and I do not know what I am talking about. Of course they sent invoice to me for that service and now they are treatening to move to collection.
In teh last 3 months they have also called about 3 times a day and I explained - at the begining that it is not a service that was provided to me. They alkso called me at the same frequency ( 3 times a night) while I was in Japan for the previous month. There is no one cpable in Trugreen to talk with and I recommend to avoid getting into any business with them. It will save you a lot of grief. Be warned.

**Terrible Experience with Trugreen – Highly Disappointed!**

I highly advise **staying away** from Trugreen. My experience has been nothing short of frustrating, misleading, and downright dishonest.

First off, I was signed up for their **TruPro** plan but instead was given the **TruCore** plan without my knowledge. I had explicitly agreed to a certain service and pricing in an email, including a preseason payment, with the expectation of a **"price match"** with a local competitor. Turns out, they gave me a **lower-tier service** than promised, and then upcharged me on the **per-visit charges**. If I had stayed with them, I would have ended up paying **more than what I prepaid**.

To make things worse, they tried to schedule **chemical treatments** on **rainy days**, which is completely ineffective and a waste of my time. I also signed up for their **shrub care plan**, which, honestly, you can easily do yourself for **1/3 of the price** they charge.

It gets worse—Trugreen customer service is a nightmare. I’ve had to talk to **multiple reps**, and it seems like there’s a serious disconnect between the local office and corporate. Every time I emailed them my contract (with the services and prices promised), I was told, “Oh, we never received anything,” and was passed around until they could push **more services** on me before I could cancel.

The **local managers** and **regional managers** were completely unresponsive, no matter how many times I reached out. They keep giving me the runaround, hoping I’d just give up. In the end, my lawn still hasn’t improved after **4 treatments**, and I thankfully got **half of my preseason payment back** before they could continue charging me.

This is a company that thrives on **shady business practices**. I strongly recommend avoiding them at all costs—do not prepay for services. You’ll only regret it.

**Extremely disappointed and dissatisfied**.

-Danbury, CT office is my local trugreen office, stay away.

I was recently signed up for a eight treatment service. The initial treatment was performed on my neighbors lawn. I immediately contacted customer services. Afterwards, assuming everything was taken care of, I continued to have issues and this all stemmed from the fact that a friend that recommended TruGreen also set up their treatment plan the same day. Our emails,phone#,names, addresses, and credit cards were all interchanged. It has taken me approximately 3 weeks to get this issue resolved. If it had not been home during the second attempted to treat my lawn, they treament specialist , would have treated my nieghbors lawn again.

Our home is 2 and one half years old. Our lawn was full, thick, dark green, and weed-free.

To spend more time with my family, I hired TruGreen using its prepaid plan. I describe my experience with TruGreen in one word: "DISASTER". EVERY fertilizer application resulted in "stripping" as TruGreen calls it Alternating dark green fetilized areas with abutting yellow UNFERTILIZED strips. See attached pics. Our lawn was also overfertilized in two locations thereby killing that portion of our lawn. When our local office was contacted in Londonderry, NH I had different responses depending on which manager I spoke to. Following are the various excuses.

1/ We had to fire half our work force after last season and thus the stripping on your lawn is "a training issue".

2/ A different manager explained we know we have an equipment problem with lawns being serviced on your route as other customers have complained about stripping. Our "broadcast fertilizer spreader" on your route is malfunctioning and NOT broadcasting the fertilizer but rather jus dropping it straight down resulting in the stripping. I asked him why he did not take the PROACTIVE step of contacting other customers serviced with the same malfunctioning equipment rather than waiting for each one to call. The manger did not answer this question.

3/ On a separate issue when asked why fertilizer was left all over our driveway and walkway the manager stated their technicians are supposed to remove same before leaving. I shared with the manager that his technician told me he could not clean up the overspray because the broom head was missing from his broom.

4/ TuGreen also burned two areas of our lawn by over-applying product.

5/ As other TruGreen customers have noted, their "Customer Service" (I use this term lightly) makes it very difficult to reach a Menphis, TN person to share the aforementioned disasterous service.

I am posting this information on the headquarters site in addition to my local branch as I am extremely dissatisfied with TruGreen lawn care service and so are multiple others I spoke with in the neighborhood.

This is the second year I have used them instead of using a different service. Problems started a month or more ago and they came out and said they would take care of it by applying some product. Things started to green up a little but soon turned worse and are now even worse. Others in the neighborhood who are using other lawn services have much better looking lawns. I called and I was told they would be out for a "free" service call yesterday and that the service manager in Monroeville would call me (Still waiting for hear from someone) to find out what the problem is and for them to correct it. (part of their so called program guarantee).

According to an email I received they did come out to look at the lawn yesterday but did not do anything. No information was left at the door and since we were home no one came to the door to let us know they were there or to discuss. To date no one has contacted me and things are no better.

The attached photo shows what my lawn looked like early yesterday morning. It is an absolute mess...and I am paying for this service???? My next door neighbors lawns look no better. Their back yard looks like brown hay field. This is not a watering issue as we and the neighbors do have sprinkler systems. When I mentioned to my neighbor that I was supposed to hear from service manager they too have been calling Trugreen to report problems. I also then checked with my neighbor across the street and they too were calling TruGreen as they are not satisfied.

Very disappointed and will be discussing with others whose lawn looks fine to change to the lawn care service they are using.

Please do not use TruGreen you are better off keeping up your own lawn. I prepaid for the year for their service for my bushes and shrubs and my yard, and they literally stop servicing me after like the first two appointments in May of this year and didn't return until August like they took a 3 month vacation. I filed a BBB complaint and spoke with a Shaunna who works at corporate and I advised her if my lawn was not corrected I want a refund. Well I have not been able to reach corporate again. At this time my lawn has just continued to die. When TruGreen came out in August after they took a 3 month sabbatical they over fertilized my yard and since then my yard has literally turned brown from the sidewalk to the front yard to the back yard :( . The manager in Richmond VA he could careless he told Corporate he was going to come out and take a look he didn't come out until September after his vacation and this was in August early August when I started filing my complaints via BBB! Customer service rep on the phone and email all they say is, "I'm so sorry this happened to you, let me offer you a free whatever". Unfortunately I don't want your free make up service for continuously ruining my yard. TruGreen guarantees their service but they don't want to refund your money for poor service. Simple don't know what the color GREEN is. Do not, do not use truGreen and I'm just talking from experience and I still want a refund! I have more photos however I figure this is enough to show you my concerns and to let you know why you should not purchase TruGreen services.
I found out that the manager over my area has tried to put the blame on me as to why the yard look this way. However, TruGreen stop coming out for 3 whole months and they only started coming back out after I called to find out why they stop coming. The landscapers that mow my yard told me they put too much fertilizer down I guess trying to fix what they messed up. My yard is a disaster.I have before pictures of how my yard looked. I wouldn't ever recommend them to anyone! EVER!

Weeds in my back yard are as bad as ever. I've called the branch office before & they said they'd take care of it. Never got better. Spoke with several technicians when they came out & walked them around the back yard & showed them all the weeds.
Nothing has ever improved. Tech came at 7am this am & left their bill in the mail. Called them this afternoon when I got home & spoke with a Lexi, in Indiana. I requested a supervisor to come out but she said she couldn't do that...asked for corporate info & she refused. I requested to speak with her Supervisor & again she refused. I ended up hanging up on her because all she ever offered was a free re-service! After I hung up my husband called back & terminated all services! Tomorrow at 0730 a Supervisor with Alabama Lawns...actually, he's the owner, to assess our lawn & we plan to sign a contract with them. Never again will I ever do business with TruGreen or recommend them to anybody!! When a company becomes so arrogant that they can't respond to a simple request from a customer that they have had in excess of 10 yrs+, it is time to move on.
And on a personal note...Lexi, I found your Corporate info on my own and I will be calling them tomorrow with a request for them to listen to the phone call between us. Lets see what they think about the customer service you provided.