Home Services reviews in Memphis, Tennessee

The carpet cleaning service was excellent. First, Manuel took the time to let me point out the spots on the carpets that needed special care, and we talked through exactly what cleaning would be done and at what price—everything was clear and upfront from the start. I was really impressed when Manuel showed me the special scrubber he uses to bring the carpet fibers back up, making them look fresh and fluffy again. I couldn’t believe how much dirt he got out, even though I had already vacuumed before he arrived. After that, he steam cleaned both my sofas and the carpets, and now my whole home in Memphis feels like it has brand new carpets throughout. I’m extremely happy with how everything turned out.

I want to give a big thank you to Friendly Hands Carpet Cleaners for their amazing work. From start to finish, the whole process was smooth and easy. My home is fairly new, and with two big dogs always tracking in dirt, my carpets and tile floors needed some serious attention. I found them online and saw they had great reviews, so I decided to give them a call. Even though I reached out late on a Saturday, they got back to me right away and set up a time for a quote. Joe came out right on time to give me an estimate. I had to reschedule a couple of times because of some delays with other projects at home, but they were really understanding about it. Today, Joe and Damon arrived and did an excellent job. They cleaned two area rugs and the carpet in the master bedroom, plus they took care of the tile floors and sealed the grout in the living room, kitchen, hallway, laundry room, and bathrooms, including the master shower. Everything looks spotless and fresh. Both workers were very friendly and careful with all my things, making sure to ask me exactly where I wanted the area rugs and furniture placed when they finished. They also communicated really well, with reminders and updates about when they would arrive. I’ll definitely call on them again for carpet cleaning and would highly recommend their services to anyone looking for a reliable and hardworking team.

I had a wonderful experience getting my carpets cleaned. The team was very professional, and both the owner and the staff showed excellent customer service, which really matters to me. As a first-time customer, I was impressed by how quickly they responded. I called to get a quote for cleaning the carpets in two bedrooms and the living room, and they agreed to come out that same day. Russell and the crew arrived just about half an hour after I called, which was a nice surprise. They cleaned all the rooms right away, and my home looked fresh and almost like new after they finished. The prices were very reasonable, and they were right on time. I’m really happy with the service and would definitely recommend them if you need your carpets cleaned.

very good

Five star service! You won’t regret hiring them.

Firstly I think they charge too much for a private home.
Their cleaning is not consistent, one day they do a good job, but the next time not so good. I have had whole rooms skipped. Most times there is at least one windowsill not cleaned.

Angelina is so great! Always glad when she comes as I confidently know my home will sparkle. Really been pleased with the service

Nothing special. Have had to send in a few complaints about cleaning and even though I was assured it was noted and would get better it did not. They keep calling me during the day when I have specific you asked them not to because I am a teacher another not able to answer. I was given a day change so they could give me a better cleaning team and that day I was VERY satisfied but 2 weeks later the same team I had complained about was sent back and again it was unsatisfactory. I don’t know why they ask me my opinion and take notes if no one seems to read the notes. Once I was told the team would be there about 2:30 pm even though I was specific with an 3 pm exit time. They said they did not have it in their notes. Who keeps track of all these notes and why ask me if you are just going to ignore me. Most of the time the links they send me for for the survey do not work. Considering changing cleaning companies when the year contract is over

Thank you Merry Maids for being an excellent cleaning service. This was my first time to use your service to do basic cleaning - dusting, vacuuming, bathroom, etc. Your employee Linda was on time, pleasant, and efficient in her cleaning. I would definitely use your services again.

COMPLAINT: I want to take this opportunity to complain about lack of service (cleaning and customer related). I was scheduled for cleaning in Collierville, TN, yesterday, 4/19/16. When speaking to person(s) to confirm appointment, I expressed concern for lack of cleaning / poor service and detail to my home. The cleaning person was sent to my home yesterday and did a horrible job. As advised by Merry Maids, ALWAYS contact if there was an issue. Yesterday evening I spoke with Kim Robertson to advise poor cleaning. She requested I send photos of areas in question so that she could forward for review/action. I did so. My kitchen is still filthy (floors dirty, white cabinets not cleaned left with marks, troughs(?) to open drawers/cabinets were not cleaned at all. Bathroom shower stalls dull with soap scum. I was told on Monday the team would focus on areas of concern. They did NOT. I have yet to hear from someone today after speaking at length about poor service last evening. I want someone to come back and my apartment CLEANED. It's embarrassing when I tell people that visit my home "Merry Maids" is responsible for cleaning. I need a call from someone with decision making authority to call me ASAP. Thank you. .

Merry Maids is the only service I will use. Freddy is meticulous, friendly, and professional. I can always count on her for a job well done. I truly appreciate her.

Somewhat superficial cleaning. My house is small and not a lot of places to put things. However, they are suppose to give special care to one room each time that they come. They could at least do a super good straightening and cleaning to one corner on that day. Also, I thought they were supposed to use own nontoxic cleaning solution. I don’t think bleach fits the bill.

Once again, I had a stressful day because of Merry Maids. My time slot was 1-3, but at 9:30 AM I got a text that my crew was on the way. Then I got another text that they would be at my home at 10:32AM. They never showed, you never called, and I missed a very important occasion waiting....
I called the office around 10:45 and was told that the first and second texts were mistakes, and some one would be at my house at 1:00PM. SOMEONE SHOULD HAVE CALLED ME! I should not have had to make the call. Didn’t show until 2:00PM. There were supposed to be 2 people, but only Tammy came (she did a nice job). So I am so dissatisfied, I am not sure what my next move will be.

It amazes me that there are reviews that are higher than 1 star for this company. we have been under contract with Merry Maids for almost a year. I keep telling myself it will get better, but it has not! When we do get someone to clean, it is just an average service. definitely not better than I clean my house on a weekly basis. There have been 3 TIMES that they have "showed up" to clean our home and our account was charged but they never came! Our nanny is at home with our children 24/7. EVERYTIME I call to tell them that no one came and we need to schedule someone to come out to clean, they say no one is available until our next cleaning date. DO NOT WASTE YOUR MONEY.

Promised deep cleaning but only standard cleaning was performed. Only one person showed up for work when they promised four. Did not clean freezer. They promised to bring a tool to help clean ceiling. I ended up having to purchase the tool myself. The carpet was only superficially vacuumed, and carpet deep cleaning was never performed. Was not responsive when I called before closing time. Will file complaint to corporate office and if necessary to the FTC.

Freddie has been cleaning my house weekly for a long time. She does an excellent job. She is dependable, precise and overall does a fantastic job.
I love coming home❤️
Freddie gets a 5!!!

Please correct the name- I am Dianna Voyles , not Andrea Voyles.
I was pleased with the first cleaning of my condo by 3 women. One of them was first day on the job which I do understand they have to begin somewhere. The first time cleaning charge was much more than I have paid for other locations. I am curious now if the regular charge will be less?

Melissa always does an excellent cleaning—today, for example, she vacuumed under my living room couch without my having to ask her to do so. She also lets me know when she is on her way which allows me to exercise prior to her arrival. I am grateful to Merry Maids for working around my somewhat complex schedule and for assigning Melissa to me for these last several years.

Vanecia and Erica were great and professional. They cleaned my apartment and it was spotless. Very friendly. Will ask for them again!

Paid for deep cleaning along with inside of refrigerator, ovens, and cabinet drawers. The cleaners did a poor job and didn’t clean the ovens at all. They gave a $80 refund for the ovens but as I start to clean myself I find there are more things that weren’t cleaned. Parts of the kitchen floor, parts of rooms were not vacuumed. I paid for the laundry room to get cleaned and I don’t think it was touched at all. We paid $600 when they only did about $100 worth of work. Never again!!!

Valencia was amazing! They were timely, quick and thorough. Cost was great! Thank you Merry Maids.