Home Services reviews in Memphis, Tennessee

UPDATE: What do you know, Terminex responded asking me to email the same useless email address I was told to contact the first time, where I was told it was a social media email. I am contacting my Attorney General! Do not do business with Terminex! THEIR PRODUCTS DO NOT WORK & THEIR TECHNICIANS ARE USELESS!!

Horrible company!! Do not hire. Terminix has been coming to my house for 7 months now & I STILL have ROACHES. THE PRODUCTS THEY USE SUCK, THEIR TECHNICIANS SUCK & ARENT KNOWLEDGEABLE AT ALL!!! Corporate CANT BE REACHED BC THERE IS NO PHONE NUMBER FOR CORPORATE. I spoke to Marquita this morning & once again my local office was emailed. Marquita said if my local office doesn't reach out to me, she will contact me, basically to tell me a technician will come out again to do the same lousy job with the same USELESS CHEMICALS. This is what I was told the last time I contacted Terminix & NO ONE EVER CONTACTED ME!!! I left a previous review & Terminix commented asking me to email them. When I did this, my email was responded to stating it was a social media email, yet I emailed the same email that was listed in the comment to my review. This company DOES NOT CARE & NO ONE IN CHARGE CAN BE REACHED, INCLUDING THE CEO BRETT PONTON. DONT WASTE YOUR MONEY ON TERMINIX!!!!

AUGUST 2023 UPDATE: I tried the CHAT feature on Terminix one more time to resolve my issue. COLLEEN DWOREK, Customer Service Rep finally took the time and called me and she fixed my problem that has been going on for more than 6 months! Finally, someone who cares about me. It wasn't difficult for her and she has been with the company since 2001. THANK YOU, COLLEEN! YOU GET 5 STARS! Give her a raise!! I also thank Dennis Corley for all of his help during this past six months. I am upping my star rating only because of Colleen!

JUNE 2023 - I love my technician! Have been a Terminix customer for almost 19 years. All was well until I “bundled” my termite service with pest control. For some reason they had to give me a new account number. That was November 2022. Since February 2023 I’ve been trying to get my old and new accounts merged to no avail!! I’ve chatted with and spoken to customer service twice. Each time I was assured they would be combined. I’ve spoken to the Pensacola (FL) manager Joe Mendez and he was of no help whatsoever. I have email from Terminix telling me the accounts should be merged within 48 hours and now it’s June 2023 and I still have no access to my current account and my old account “died” last November. THIS IS RIDICULOUS. Love my service technician and he’s talked to his boss and the manager. He’s done more than he should have to do. I will more than likely CANCEL MY SERVICE completely since I can’t get this resolved and no one cares. I’m a retired disabled US Navy woman veteran and I’m not a happy camper! Pest control is excellent; customer service is the worst!

We started to notice signs of mice/rats in our home. It was so upsetting and felt like my home was being destroyed by these pests. I knew I had to do something because everything I tried failed. I called Terminix they came right over, looked at everything and quoted us a reasonable price. They then proceeded to close all entries outside and inside my home. They placed traps in all the right places. They were very good and knew I had pets. It took 1 month and now we are pest free. They come out every 3 months to check everything. I will continue to keep their service because with their help I have my home back. Rats/mice do so much damage. They chewed through electrical wires,through my dish washer water tube. If it wasn't for Terminix I don't know what we would of done.

Will not return calls when they say they will. Have to call 4 times to get an appointment scheduled. Salesperson did not make it clear that it was a year contract billed monthly from what I was expecting as a quarterly billing.

Update, emailed them and still no response a week later.

Terminix opened a fraudulent, duplicate service account on my property without my knowledge or permission. (I already had an established service contract that was paid on time automatically each month.) It took months to get it sorted out over the phone. I was never connected with my local branch, despite asking directly for names and phone numbers. Terminix agents repeatedly admitted that this second account should not have been opened and they didn't know how it happened. They finally closed the account and issued a refund, promising to stop harassing me about it. However, they continue to send me bills that increase every month, along with letters threatening to report me to the credit bureaus for not not paying their fraudulent bills. I cancelled my original contract with them because this has been a total nightmare. I'm getting multiple bills and warning letters each week now. My credit score should not be affected by someone at Terminix screwing up their job. This feels tantamount to extortion and it's definitely fraud.

I had an issue with Terminex service in Napa. I had a series of no-shows from Terminex technicians. I requested to speak to management via customer service about the issue. Finally, a customer service agent kept me on the line and was able to get through to the corporate office to have a manager call me back. There are 3 managers handling Terminex. One of the managers, Fred, called me back. I explained how my service had not started after 5 scheduled times due to technicians not showing up. I wanted a reimbursement for the first 3 months . He assured me that if I kept the service, I would not have to pay for it. Dexter, the technician, came out 2 times. I scheduled a 3rd time, and I arranged for my dogs to be moved off the property while Terminex sprayed. But Terminex scheduling department took it upon themselves to move my date to a day when I wasn't available without telling me. I was livid when they charged me $170.00 for the 1st 3 months. I requested to speak to a manager again but received the run around. Notes that Fred promised to note but
never documented any free service for the 1st 3 months. So, customer service said they could not reimburse me. And that I would have to request to speak to a manager through online service, and I would receive a call back within 24 hours. I never received a phone call. I canceled my Terminex service because corporate does not manage the company for Napa Valley efficiently. They deliver empty promises. They do not notate issues on customers' accounts efficiently so that customer service can see the full history of conversations. And, managers are inaccessible to customers. Bad service- no thank you

Had a wood infestation scheduled for 8 am to 330 pm. No show .. no call.. the customer service agent couldn't get the store manager or tech. to answer their phones. The customer service got in touch with the tech around lunch.
I waited all day.. and this company does not care. The entire system is set up to where you can’t get a hold of anyone but a customer service rep. No one else.
Never will use this company again.

After twenty years, I have finally terminated Terminix. Their local offices are impossible to contact. Instead, if you have a question or a problem, you are shunted to a central call center where you never talk to the same person twice. You can spend hours on the phone trying to remedy a simple problem and still not have it communicated properly to the local branch office. For example, I took a day off work last Friday to wait for a Terminix employee to show up to deal with a fungus problem under my porch. He/she was a no-show. After long conversations with the central Terminx people (who did not allow me to speak to the local branch office), I managed to determine that Terminix had scheduled the visit for the wrong date, mistakenly putting October 27 instead of September 27. They acknowledged their error and offered to reschedule, but from the central office, they could not confirm that the new date they had given me would work for the local office which they said would "call me." The local office never called. When I recontacted Terminix Corporate Central in Memphis, I found that 1) They had never scheduled the new date 2) They still had someone coming to my house on the cancelled (and impossible) October 27th date. In other words, I had spent hours trying to deal with their mistake, and they had not managed to correct it. Stay away from Terminix. They are dysfunctional, non-responsive, and unreliable. Heaven help you if you have a problem. Terminix won't.

My terminal guy is Kyle and he is friendly and does a great job. He takes time to make sure you are satisfied with the results.

Brenda was amazing, professional and pleasent Great job,

Mike has been my service technician for over six years now. He is courteous, professional and on-time. Mike calls me personally when the job is completed and gives me a quick explanation of the results of his service call. After Mike began servicing our property. We have had zero issues with ants, bees, mice or any other pests for that matter. I can't speak for other technicians, but Mike is outstanding. Terminix themselves do a nice job. They have a decent website, they text you to remind you before a service is performed. They offer paperless billing. Overall, I would give Terminix themselves an 8 out 10. 10 being the best. Keep up the good work fellas. :)

My husband and I hired terminix to come out to our home for a mice infestation in our attic and for mice in the kitchen and other parts of our home. They took out our old insulation and replaced with insulation that they claim deters rodents but mice are having a field day in it. They have dug tunnels and there is visible evidence of droppings throughout the insulation and everywhere on the floors of the attic. Technicians have been to our home numerous times and have yet to figure out the issue because we still have evidence of mice. Our final straw was when they sent out for the last time two young technicians that didn’t do anything but go up to the attic and then lied on their report that they saw no signs of infection or rodent droppings. These technicians have never been to any of the previous appointments but could have seen droppings as soon as they opened the door to our attic and didn’t look anywhere inside our home. Almost every appointment we have made the technicians are never on time or call us hours past the scheduled time to let us know they are not coming and we would need to reschedule. I explained to the agent on the phone that when they come it was emergent and that the problem needed to be solved immediately and absolutely nothing was done when the technicians came! We have trapped more mice since the start of service than before we even had them come out the first time. We also used their tick service and still get ticks off of us and our pets. These services are costing us thousands of dollars and they are denying us any kind of refund! You wouldn’t keep taking your vehicle to the same mechanic numerous times to be serviced if when you got the vehicle back you had the same issue. Therefore we refuse to have the same company come back numerous times when the issue is still the same and has yet to be fixed. We have video and picture evidence of mice we have caught and dropping. If they continue to refuse us a full refund we will be contacting both a lawyer and the better business bureau!

The worst customer service ever. I have been waiting on someone to come to my house for over a month now. When I call to schedule someone to come out I’m told that someone will be in touch with me in 24 to 48 hours and nobody calls or texts me which is the way I asked to be contacted by. I have been told this three times now and no response. The third time I received a text messages at 1 am telling me that they could come by that same day from 12 to 4 and I did not reply because I was asleep and then at 11:30 am the tech showed up and I was not home so I told him that the following Monday would be good and he said that is good. Monday came and nobody showed and no phone call or text. I am very dissatisfied with all of your services and will never recommend your company to anyone. I still have not heard from anybody to tell me when they are going to come back.

I have been a faithful customer of Terminex for years, however I am done. I was on vacation in June and cancelled my service as I was selling my house the following week and the new owners could make a decision about continuing. They came for two different treatments when told not to. I have refused to pay both outstanding invoices, however the local branch manager, corporate or anyone else within the company will call me back to resolve. I am told it will be taken care of when I call someone, but get another invoice a couple weeks later. I cannot even get anyone from corporate to take the calls to resolve. I will never do business with them in the future. Certainly quick to invoice, slow or non-existent to resolve issues.

Worst Experience EVER! Its beyond ridiculous still waiting for my account to be refunded, was promised this back in May 21 when a manager FINIALLY CALLED ME BACK after 3 and half weeks of back to back calls requesting a call back. Then promised a refund to MY CARD not account due to I NEVER got the correct provided services showing video footage of what their techs did and did not do. Then when no refund comes after waiting 1-2 weeks like the guy proclaiming he was a manager (John) come to find out there is no manager name John (Go figure) that the company never pushed the refund through. So he claims he expedited it one week later it’s refunded to my account with terminix again (Go figure) after specifying not my account with them but should have been to my BANK ACCT. Then it’s oh I’m sorry manager will contact u 24-48 hrs no phone call lol 😂 ridiculous so I explained as nicely as possible, if my account doesn’t show in the next 48hrs my refund my attorney office will contact them and we will begin the lawsuit not only over the refund but falsely advertising and misleading information that not only do I have in text message and email along with video footage. By fair worst experience! Now I have already contacted my attorney and all that is left is to get the ball going. I don’t need a auto message saying email you guys because been there done that and you guys still failed! Save yourself the headache! Don’t do business with them. Please just don’t look at all the negative reviews vs positive and it’s self explained. Sincerely a customer that will NEVER DO BUSINESS WITH YOU AGAIN

From Mansfield, LA, I have been trying to get results for months. Since the initial call in April of this year, it has been difficult at best to get someone to come out-Then even harder to get them to own the fact that it was termite damage. Now it’s the devil trying to get any response. The eaten grooves pictures are the only evidence the technician would acknowledge. He said he would write it up, and they were responsible. Now months later and still no response. Calls after calls to them go unreturned. The manager, Steve, continues to say that another person will call us. Please DO NOT GIVE THEM YOUR MONEY!!!!

I have been dealing with this company since January. They claim to have wildlife removal services but they don't actually remove anything. They ask you (the customer) for Doritos to set the bait that does not work. They charge you 4K just to look around to tell you they don't see anything but Racoon poop. They tell you, they're financing you but don't provide any paperwork. LENNOX my sales rep never provided me with any paperwork when I attempted to call him my calls were never returned. I have been hung up on 10 plus times by customer service. The customer service reps lie and say they'll put in a request for a manager to call back but no manager EVER calls back. And when you call back nobody can see a note that was told by the previous rep was put in. You CANNOT reach a live manager to escalate a call which is TERRIBLE customer service. This company is not truthful and gives the WORST service ever. Do not do business with this terrible company they do not remove Raccons as they say they do. They don't even know how to bait to catch them. WORST MISTAKE of my life contacting this company. They just want to take your money. Oh, I still have Raccoons disturbing my sleep for 6 months since I hired this company. Now I have to pay more money to hire someone that actually knows what their doing. They really need to remove this service because it's a complete RIPOFF!!!

As a new customer I’m having the worse experience!! I missed work twice for them no come out No show No Call ! Going back and forth with customer service , cancellation dept . The branch manager hasn’t called , emailed or text regarding my complaints. They say one thing one day and the next it’s a whole new story . No number to contact corporate or email . Every number you call goes directly to the same office . I’m completely down with this company. Just want my collection and refund . I truly hope someone from corporate sets up . This isn’t RIGHT !!

11/5 service scheduled for window of 3-5pm. Get text from Lisa Howard stating she was grabbing a bite and would be there soon. 530p called and she said on way. 630p we call and she texts saying someone hit her and she’d call to reschedule.
11/6 called twice to find out what was up and finally call service number and find out we’d been rebooked from 12-2 on that day but it was already passed the window and no show again. So set a booking for 5-7 on 11/6 and tech calls back “Chris” and says that he could do 3-5p so I go back home and he no calls no show.
11/7 called to ask what was up and “Blake”
Told me not to worry he was on it. I told him I wanted a call from someone in mgmt bc this was unacceptable. I have now gotten a text stating I have been rebooked for today from 5-7p. No call from anyone yet about these bozos burning through my time.

Here we go again! Workers did not return as promised! I can't figure out why Terminix can't solve the problem as promised on their website. Even I have not had service outside my home in quite a while. They service is expensive and as promised to solve your problem, comes with a hefty price that doesn't remedy the problem. Very disappointed!!!

Terminix is completely disconnected from its residential customers. The Call Center approach is amazingly ineffective at dealing with residential customer issues. They can't answer questions or provide contacts for those who can. The technicians are very courteous. The local office is completely cut out of the process with everything handled (or not handled) by the call center. Customer service and customer service is a disaster. And no one cares. The Terminix central call center approach to customer services simply does not work and it breeds customer dissatisfaction.