HVAC reviews in Smyrna, Tennessee

Exceptional Service. Initial site assessment performed by Chris. Issue located and covered under warranty. Part replacement performed by Cedrick. Both technicians did great work, but kudos to Cedrick for a thorough inspection before close out.

Allen's Air care showed up on time, was professional, and took care of my A/C maintenance. They answered my questions and were friendly and helpful.

If there was a rating less than 1 star (like negative 50) that would be my recomendation. So far they have had to come to repair / fix malfuntions in the system several times and they have yet come prepared to actually do anything other than to confirm there's an issue and say they'll have to send another crew to actually address the issue. they were contacted seven days ago and told that the air was no longer coming from one of the vents and that our inspection indicated that the duct work had come detached from the trunk line as it was still attached at the vent. 3 1/2 days later they send a "service tech" who checks and confirms that it had indeed come loose at the trunk line and they would have to send someone else out to make the repair because he didn't have the necessary ducting because they didn't know what size it would be... they're the ones who installed it to begin with!! This is after having been out on at least three prior occassions for various other repairs but NEVER having the parts, equipment or right item to actually make the repair. So now with the latest breakdown its been 7 days and the problem still hasn't been fixed, not to mention we were told it would cost $600.00 to replace a duct run of about 8 feet. We will no longer deal with this company nor recommend them to anyone.

I can't say enough about Allen's Air Care. If I could give 10 stars I would. Very polite, came out on a Rainy Sunday morning to get my HVAC unit up and running . I would recommend them

I love this HVAC company. The technicians are kind and knowledgeable. Problems get taken care of the same day most the time. The prices aren't too high. They never sell you anything you don't need. I will never use another company.

The repair guy Craig came so fast after calling the company on a extremely hot day. He looked at the AC and right away he knew what the problem was and repaired it right away. It was faster than going through a fast food drive-thur. Thanks to the company having a live body answering the phone the AC repaired before it got hot in the house. I received ⭐️⭐️⭐️⭐️⭐️ Service.

Initially contacted this company to fix a heating unit. Unit didn’t get fixed (yet they still charged a service fee) the first time so called a second time. Few days later the same problem arose called them again statin I still had the same problem (charged yet another service fee) so they continued to blame the nest thermostat say it was the problem. $300, 2 service fees, and a brand new thermostat later I’m still experiencing the same problem and all mike wants to do is point fingers and play the blame game instead of stand behind the company’s work. You could say I was a tad irritated. When it comes down to it I don’t recommend this servicer and when the time comes to replace my almost 20year old unit in the spring they won’t be getting the work.

Thank you Allen's Air Care for saving the day. Tire World's air went out this morning and was not a good way to start the day on a hot day! Luckily I knew just who to call!!!!! Was out in a couple of hours and back to ice cold.!!! So a big thank you to Allen's Air Care for fast friendly service you can trust!

I called in to have some AC service done after hours. The tech called me back relatively quickly and I was pleased with that. What I was not pleased with was their pricing. Their diagnostic fee alone was $89 despite the fact that I already knew what was wrong. Other companies were willing to waive the fee and just charge the system. The cost of the R-22 refrigerant was $125/lb. There is no reason it should be that high. The other AC places I've called are charging between $55-65/lb for it.

Sure, I could have gotten the work done tonight, but for the $260+ I'll save by waiting till tomorrow, I'm going to take a cool shower and wait.

I've been using this company for roughly a decade. They left yesterday saying my AC was fixed, but it never cooled down, came back today and said a part needed to be replaced. The tech admitted removing that part to clean it the day before, but a day later it didn't work. I called support and apparently saying the tech may have screwed up cleaning the part, that translates to this genius that I'm saying they sabotaged my A/C. Your service manager is a moron.

I received a call about scheduling my fall service. I called back to ask some specific questions before I was going to set up my appointment, specifically - will they service my tank-less water heater. I was told that they normally perform that in the spring, but as I explained to the woman on the phone, it wasn't serviced in the spring and I didn't want to let it go two years without servicing. I asked if they would clean it as part of my fall service and was told they would; so I set up the appointment and they told me what the cost would be for the service. I even called back, to schedule cleaning of my garage unit, which was an additional charge. Today they showed up and cleaned my units but never touched the water heater, when I called them about it they said that my conversation about the water heater never happened, but that they would come back and clean it for an additional charge. Whatever happened to doing the work requested for the price quoted???

Just had new unit installed today.Charlie and his crew were wonderful. They were on top of everything and got the job done in a timely manner.Highly recommend this company.

If you want a truly honest, knowledgeable Air Care Company choose Allen's. Family owned...join their family. Stay away from the larger advertising HVAC Companies. Especially Lee Company !! The larger companies job is to bad mouth your old unit and try to sell you a new system.....plain and simple. Allen's Air Care concern is to keep your current system running as long as possible and longer.

I highly recommend Allen’s Air. I have been remodeling an older home. The guys at Allen’s Air were responsive and found solutions that were affordable and worked great. They were on site at the scheduled times and cleaned up before leaving. They were respectful of my home. I continue to have a great experience.

We recently had to replace our heating & air unit, and the level of care and openness from Allen’s team was amazing. We looked at alternative options, but chose to stay with Allen’s due to their level of professionalism and the deal. They even checked in on us and provide space heaters while my family was without a working unit for the weekend.

We have used Allen's Air Care for years now and have always been pleased with their services. They are always quick to respond to the problem, find the best way to fix it and are very thorough with their work. Would highly recommend them to anyone in need! They are honest and trustworthy people.

Professional company that makes it easy to do business with.

We had a zone system (installed by the builder) servicing 2 floors that we fought with for 10 years before it bit the dust. Turns out it was too small for the square footage plus wasn’t installed correctly. Allen’s came in and gave me a quote to replace the zone system and a quote for 2 independent units. We chose to go with 2 units and these units are amazing. Both are electric, but we have not had any issues through an entire year of use.

The guys on the sales side and installation side were professional/courteous. Would recommend to anyone.

Good company. I've had them do annual service from time to time with no complaints. I bought a new American Standard HVAC from them, about 11/2 years ago. They gave me information I needed for getting an energy credit and ten year warranty. Another brand was less money, but American Standard has really good product. The price was much less than the same unit through TMC. Today, I had the first paid service. The rep called when he was about 30 minutes out. He did a thorough job and is a good guy. I'm a happy customer.

I tried a competitor and they over promised and under preformed, then I called Allen's. Chad the tech was awesome. He showed up quickly and got my unit working in no time at all. Allen's is my new go to!

When other companies were too busy to send out a tech, Allen's was able to come the same day and fix our AC issue. They are now our go to HVAC company. The tech was very professional and figured out our issue quickly and solved it quickly as well. Very reasonable price as well.

Allen's Air Care was recommended to me after I had gotten a quote from
another company I had been using for several years, which I believed to be very high and included new ducting when the salesman didn't even look at my existing ducting. Steven came out and was very professional and looked over everything. I was able to upgrade my HVAC system and they were able to use the ducting I had. Their crew arrived on a Friday afternoon and were done in a couple of hours! They even had to get a custom hood made and that was done the following Tuesday. They did an excellent job and I will be using them from now on. Thank you Mike and to your whole crew!